My 96 year old Mother had been a Suddenlink customer for over 20 years. When she moved to a retirement home & closed her account they demanded she return TWO cable boxes. She only had one TV so why would she ever have two cable boxes? She never had more than one TV in...
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2.2
I didn't like
  • Very unhelpful customer service
#1270995
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Resolved

After stopping my suddenlink service because I moved and the company does not provide services to where I moved, suddenlink sent me boxes to return my equipment in with suddenlink prepaid labels. I put all 6 pieces of equipment in 2 boxes and returned them. Suddenlink...
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1.0
I didn't like
  • Customer service
  • Collections
  • Corporate
#1073233
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Within the last week, this company reported an amount to my credit report as an amount owed for not returning equipment in 2011!! I have written documentation that it was returned in 2011, and again in 2012 (evidently no one at this place can complete anything) We had...
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1.8
I didn't like
  • Terrible customer service
  • Being lied to
  • Customer service defensive
#791305
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