Assurance Wireless - CAN I USE ANY OTHER PHONE INSTEAD OF ONE YOU SUPPLIED ?

I WAS TOLD TO USE ONLY ASSURANCE PHONE.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I liked
  • Liked that i was able to talk with associate add
  • I liked that i was able to talk with associate
#1496990
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This phone comes LOADED, and I am not joking, LOADED with adware. Once you finally get all that garbage off of your phone and cleaned up, guess what? EVERY TIME the phone updates, the INSTALLED UNCHANGEABLE Updater will download games, garbage to your phones. Often YOU...
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1.0
Product
#1416648
Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint without my permission and I cannot dial 911 unless I pay for the call with a credit card. I do not know is the tower is down or not. I cannot contact...
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Anonymous
Regina

It is still ongoing. The phone they sent me is so hot that I cannot hold it unless I have a pot holder. I have to hold the phone a few inches away from my face or put it on ...

1.0
I liked
  • Quality assurrance if you can contact them
I didn't like
  • Switching of service without consent or notification
  • Refuses to answer their telephones
  • Payments not applied to accounts
#1161437
Assurance has a bad reputation. Many employees lack training, product knowledge, the ability to speak English, professionalism, honesty........The list goes on. So, If you must deal with Assurance, when paying for anything ALWAYS PAY USING A VALID BANK CREDIT OR DEBIT...
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Anonymous
Anonymous

So true I was told by a friend if i signed up for assurance wireless i should use a debit or credit card so i use my bank of america debit card for them

Anonymous
mary shannon

Got an Assurance smartphone 11/27/17 and my life has been difficult with using this phone. Customer service is practically nonexistent and when I call the Indian from India pe...

1.2
I didn't like
  • Customer service
#1142158
What happened to our phone service? Had total satisfaction for several years, now terrible. Have called and purchased phones agents told me would work, none could be activated. NO service for over a month. Now current phone they told me is ONLY phone that will work got...
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3.6
I liked
  • Reliable service
  • Promptly added minutes
  • Free
I didn't like
  • Unable to get help from agents
  • Trying to speak with agents on phone limited english
  • Hard to purchase new phones
#1031031
the ALCATEL phones are worthless junk. always freezing up. they only work for a few minutes before they quit and need to be shut off and re-started. who ever bought these garbage phones should be fired. And why do they say they come with data when the phones are...
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#1030323

Assurance Wireless - STOP CALLS FOR RENEWING WHEN IT ALREADY IS

I renewed my eligibility certification just over a month ago, but I still get 3 calls a week from Assurance Wireless demanding that I renew my certification. When I call the number back the computer hangs up after telling me I am certified through December 31, 2017. And the calls sometimes occur at 2am local time. The least it could do is connect me to a person when I press zero during the call instead of asking if I've lost my phone and hanging up when the answer is no! And what is even worse is that I cannot find another phone number to call the idiots and tell them that waking a disabled person at 2 in the morning is at best illegal...
Newark, New York
#870291
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I have had to call Assurance three times to get my phone replaced. None of them speak English well. The supervisor told me that English speakers won't work for $500/month, so they have to hire people who don't speak English well. Their "back office" called and said...
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1.9
I didn't like
  • Customer service
  • Lying foreign workers
#847268
Received a free cell phone from Assurance Wireless on the California Lifeline program. Reception was poor from the start. After several attempts by tech support, they replaced the phone. Problem still exists. After 30 days, they cut off my service. Said that California...
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2.1
I didn't like
  • Being lied to
#840913
I submitted a complaint to the FCC 07.09.15, regarding billing, fee omissions, very low speeds, frequent disconnects, and 4 separate rate quotes from CL. They seem to have fixed the disconnects but still getting speeds under 1 mbps (mostly 0.2-0.5 mbps). I am paying...
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kellarlln2015
kellarlln2015

What do you want to bet their boasted claim of $4.5 billion dollars in "advertising for #outreach to #inform the public" is almost entirely spent on the flyers they send out t...

kellarlln2015
kellarlln2015

If you do disconnect for the 90 days to become eligible you will be charged an early termination fee of $200-300.+

1.0
Vashon, Washington
I didn't like
  • Unethical business practice
  • Deceptive practices
  • Fcc should audit their financial practices
#671440