cant get in keypad. cell will not let me dail out need a new phone same number new phone. after signed up for the zte government got the phone and it wouldnt let me dail out after gave information to get and use my zte it stop working no keypad no web no decent texting...
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I liked
  • Fast processing
#1391295
Reply to reviews
I contacted them by email 3 times or more and they STILL refuse to send a replacement phone if the consumer doesn't pay the new $5.00 S/H Fee. They keep giving me the same canned responses no matter how many times I ask! I've been with Assurance Wireless for several...
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1.0
I didn't like
  • Greed
  • Exploitation of the poor
  • Services and products not as promised and described
#1389154
Reply to reviews
I have had 3 of these phones so far and about to request yet another replacement... Big surprise, I know right! My experience with this device goes a little something like this... It works great for about 2 months and then the battery keeps discharging faster and...
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2.0
I liked
  • Price
I didn't like
  • Customer service is non existant
#1380551
Reply to reviews
I left my other lifeline carrier almost a year ago and joined Safelink. WORST MISTAKE EVER! I chose to keep my same #. But every month my service gets disconnected and I have to call to fix it, that takes an hr. They already sent me like 5 different sim cards but all...
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MattSL
MattSL

Hi MsM. This is Matt from SafeLink Wireless. I read your post and I'm sorry for the inconvenience that you have experienced. Let us further discuss and check your account so I...

MariaST
MariaST

Hi MsM. I’m Alex from SafeLink Wireless. We understand where you're coming from and apologize that your phone keeps getting disconnected every month and also with our customer...

1.0
#1365028
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The issue is with the Assurance Wireless company - who supply LifeLine clients like me with the cheapest garbage phones available on the market. Oh, and PLEASE "anonymous": Just because someone is poor doesn't mean you should be treated like CRAP by a company that...
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Anonymous
CS Martin

Nothing more to add the above is 100 percent correct

2.1
I liked
  • Having a phone for two months
  • Assurance told me buy zte protige 2 advertised on aw website
I didn't like
  • Itneeded lifeline phone purchased it now you can not hookd up
#1324771
Reply to reviews
This is the worst company on the planet. Employees constantly give out erroneous information. They keep you on hold for hours over simple procedures. Such as listening to the customer and then reviewing the clients history before blurting out inept erroneous and...
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Anonymous
Melly

I've had their service for about 15 months now. I'm having serious issues with the replacement phone they sent me recently, but my story with them aside, if they're so horribl...

1.0
I liked
  • Nada
I didn't like
  • Customer service behaviors are condescending
  • Complete lack of accountability for behavior
  • Given wrong information always
#1198466
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Have tried second phone they sent me, first never worked, hang up calls, apps never work, texts lost or not received. Second phone just the same. Phones junk, ztephones, unsure if phone worse or service, virgin mobile, have complained SEVERAL times no improvement....
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1.3
I didn't like
  • Phones crap
  • Do not work or service crap does not work
#1196400
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Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint without my permission and I cannot dial 911 unless I pay for the call with a credit card. I do not know is the tower is down or not. I cannot contact...
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Anonymous
Regina

It is still ongoing. The phone they sent me is so hot that I cannot hold it unless I have a pot holder. I have to hold the phone a few inches away from my face or put it on ...

1.0
I liked
  • Quality assurrance if you can contact them
I didn't like
  • Refuses to answer their telephones
  • Unable to contact a live person
  • Payments not applied to accounts
#1161437
Reply to reviews
Assurance has a bad reputation. Many employees lack training, product knowledge, the ability to speak English, professionalism, honesty........The list goes on. So, If you must deal with Assurance, when paying for anything ALWAYS PAY USING A VALID BANK CREDIT OR DEBIT...
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Anonymous
Anonymous

So true I was told by a friend if i signed up for assurance wireless i should use a debit or credit card so i use my bank of america debit card for them

Anonymous
mary shannon

Got an Assurance smartphone 11/27/17 and my life has been difficult with using this phone. Customer service is practically nonexistent and when I call the Indian from India pe...

1.2
I didn't like
  • Customer service
#1142158
Reply to reviews
For 4 years they have had my last name spelled wrong. I been calling for the same length of time. I have talked to numerous called customer service reps. Every year, my certification seems to go through. Then a month or two later, a letter states "we cannot verify your...
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1.5
I didn't like
  • Lies and no service
  • Recertify harrasment
  • Real irratating phone automation always in circles
#1125299
Reply to reviews