Assurance Wireless - Cataclysmic horrific inhumane experience

This Assurance boiler room in the Philippines is without mercy, offers absolutely no solutions, no empathy, no compassion and their aggregious behavior is beyond the pale!!! They get away with impunity not being held liable to any semblance of due diligence, malfeasance and common decorum. They cancelled my account unilaterally offering no solution to reactivation. I'm done!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Horrible inhumane sad dispicable
#1530562
Show

Access Wireless - I like haven't liked the phones that i"ve payed for because they tear up to fast this will make the second phone that i"ve had to buy from this company.

the buttons on the side of the phone has come off so I can't turn my phone on or off the charger won't go in on the side of the phone so I need a replacement phone before I buy another phone from your company.
3.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Phone that i purchase
#1522488
Show

Access Wireless - The phone is not working properly

It want hold a charge it *** call and this have been happening over a year i have tried calling nothing
1.0
Details
Customer service
I didn't like
  • Difficulty of talking to live advisor
  • Customer service
#1520881
Show
cant get in keypad. cell will not let me dail out need a new phone same number new phone. after signed up for the zte government got the phone and it wouldnt let me dail out after gave information to get and use my zte it stop working no keypad no web no decent texting...
Read more
I liked
  • Fast processing
#1391295
I contacted them by email 3 times or more and they STILL refuse to send a replacement phone if the consumer doesn't pay the new $5.00 S/H Fee. They keep giving me the same canned responses no matter how many times I ask! I've been with Assurance Wireless for several...
Read more
1.0
I didn't like
  • Exploitation of the poor
  • 5 dollar shipping and handling for free replacement
  • Services and products not as promised and described
#1389154
I have had 3 of these phones so far and about to request yet another replacement... Big surprise, I know right! My experience with this device goes a little something like this... It works great for about 2 months and then the battery keeps discharging faster and...
Read more
2.0
I liked
  • Price
I didn't like
  • Customer service is non existant
#1380551
I left my other lifeline carrier almost a year ago and joined Safelink. WORST MISTAKE EVER! I chose to keep my same #. But every month my service gets disconnected and I have to call to fix it, that takes an hr. They already sent me like 5 different sim cards but all...
Read more
MattSL
MattSL

Hi MsM. This is Matt from SafeLink Wireless. I read your post and I'm sorry for the inconvenience that you have experienced. Let us further discuss and check your account so I...

MariaST
MariaST

Hi MsM. I’m Alex from SafeLink Wireless. We understand where you're coming from and apologize that your phone keeps getting disconnected every month and also with our customer...

1.0
#1365028
The issue is with the Assurance Wireless company - who supply LifeLine clients like me with the cheapest garbage phones available on the market. Oh, and PLEASE "anonymous": Just because someone is poor doesn't mean you should be treated like CRAP by a company that...
Read more
Anonymous
CS Martin

Nothing more to add the above is 100 percent correct

2.1
Product
I liked
  • Having a phone for two months
  • Assurance told me buy zte protige 2 advertised on aw website
I didn't like
  • Itneeded lifeline phone purchased it now you can not hookd up
#1324771
This is the worst company on the planet. Employees constantly give out erroneous information. They keep you on hold for hours over simple procedures. Such as listening to the customer and then reviewing the clients history before blurting out inept erroneous and...
Read more
Anonymous
Melly

I've had their service for about 15 months now. I'm having serious issues with the replacement phone they sent me recently, but my story with them aside, if they're so horribl...

1.0
I liked
  • Nada
I didn't like
  • Untrustworthy
  • Always given the run around
  • Given wrong information always
#1198466
Have tried second phone they sent me, first never worked, hang up calls, apps never work, texts lost or not received. Second phone just the same. Phones junk, ztephones, unsure if phone worse or service, virgin mobile, have complained SEVERAL times no improvement....
Read more
1.3
I didn't like
  • Do not work or service crap does not work
  • Phones crap
#1196400