LBC Express - My item is delayed for about 1 month now
The item was supposed to arrive at my house at july 22-26 2018 then when the item was delayed for 2 days i’ve contacted the lbc hotline number. They say they will do a report and they will update me same day that i called din. And they’re not calling me back at all. I...
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1.8
I didn't like
  • No return calls
  • Long delay of item
#1347753
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My mom sent a package last Nov from US. The status of the package on 19 Dec 2017 was "arrived in Manila". After 7 days of not receiving the package, we called LBC and told us they can't locate it anymore and said it probably got lost while in transit in Korea. Clearly...
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Anonymous
Anonymous

Resolved 2 days ago. The Package came and they refunded the courier fee.

1.3
I didn't like
  • Package got lost or maybe not
#1172866
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I tap the services of LBC to send an urgent package within Metro Manila. After 5 days and it's still not delivered. Unfortunately, LBC's call center agents are not helpful at all. They tell lies and lame excuses each time we call - "on the way na", "walang tao mag...
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1.0
#1062929
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May 3, 2017- According to the online status for my passport- it has been delivered to the LBC warehouse in Imus, Cavite. I called the hotline for LBC and the customer representative said it's best if I go to the warehouse itself so I don't have to wait overnight. I...
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1.2
Imus,Calabarzon
I didn't like
  • Liar
#1045233
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To whom It May Concern, I want to express how disappointed I am with your service! I made a schedule for pick up 3 days ago, I provided my address details and they even ask my contact number but 2 days passed no one came for pick up! Next is I went to branch which is...
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2.6
I liked
  • Outlets are everywere
  • Online tracking
I didn't like
  • Lack of updates and communication from them
  • Incompetent
  • Liar
#1020565
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ano bah wala ba kayong pangload sa delivery boy nyo. mgdedeliver tapos kapag hindi makita yung lugar ngtatanong sa kapit bahay kapag sinabi ng kapit bahay hindi kilala ung tao "CONSIGNEE UNKNOWN NIEGHBOR" agad. anong silbi ng contact number ng receiver kung hindi nyo...
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Anonymous
Anonymous

paki ayos nmn ang service niyo, yung gift package n pinadala ko, 18 pa narelease sa manila until now wala p rin sa Tuguegarao City. ano ba yan nakakawalang gana naman mag pada...

I didn't like
  • Delivery delay
  • Very disgusting experience super delayed delivery
#943556
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Grabe super tagal na ng delivery para sa akin ng Shoppe 07/15/2016 pa natanggap ng LBC yung item pero until now wala pa sa akin yung item ok lang sana kung hindi ko pina-follow up kaso ilang beses na ko tumatawag sa lbc 8585999 lagi Kong in-update kung kelan delivery...
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I didn't like
  • Tracking not properly done
  • Very frustrating
  • Worst customer service
#897780
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Will this review even help? But need to steam off. Customer service is bad... hard to find someone to talk to who makes sense. The status of my parcel is not updated. Too long a time it seems to wait for a status update from when it will move up to delivery and after...
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1.0
I didn't like
  • Delayed delivery
#877111
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I really dont knw if its the same with other LBC branch but the branch in GAISANO CORDOVA CEBU was soo unreal. The ***/guy was so not happy assisting customers and he was so moody one time he take good care of customers that looks rich with jewelries hanging in their...
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Cordova,Central Visayas
I liked
  • Rate of delivery
I didn't like
  • Customer service in our branch and the delayed delivery
#876821
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