Grubhub - Horrible

Ordered food from Burger King, TOOK 2 hours to get THE WRONG FOOD ! they wanted to refund me part of my order because they managed to get a the drink and fries right, lol Finally get them to agree to a refund, but they will not be able to get me the correct order because they are short on drivers?! REALLY, SO IF I USE YOUR *** SERVICE AGAIN FOR FOOD, I WILL NOT BE SENT THAT EITHER!! WHAT A FCKIN JOKE.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I liked
  • Deleting my account
I didn't like
  • Fact that they forgot food
#1562626
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First off let me start off by saying I am a type 1 insulin dependent diabetic. I need to test my blood sugar and inject insulin daily. I recently stopped working full time and got on medicaid due to family needs and had to be home more, and my employer does not provide...
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1.0
#1459138

Lampeez - Shipped wrong item. No customer service phone number. No replied my multiple messages

I ordered a lamp on the last days of November and took a while for them to ship the item. I received the lamp a day before Christmas (this was a Christmas gift). When I opened the box noticed that item was not what I ordered. I contacted them and they told me to ship back the item. I did, and send an email to let them know that shipped back the item and requesting a refund. I sent several emails, messages in their website and also messages through Facebook. I haven't hear from them so far (+2 weeks later). My money haven't being refund either. First and last experience. No phone number to call! Angry
I didn't like
  • Total lack of response
  • Worst customer service i have run into in a long time
  • Never sent product i purchased nor refunded me
#1443034
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I went to the UPS Corporate Customer Center to pick up a package that was held. The UPS Worker removed the sticker from my box and said that she needed the sticker. When I told her that UPS has a privacy policy, that states all tracking information is supposed to be...
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1.0
I didn't like
  • Manager thought it was funny and laughed
  • Ups does not take small business privacy seriously
  • Packages have disappeared from ups in the past refunded
#1386039
Ordered from local which wich subs at 3:17pm, food was done by 3:30 and should've been picked immediately but was left soggy and cold for over an hour. Had to contact customer support who were practically useless and wasted an hour of my time trying to get someone to...
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Anonymous
Gautier97

Always pay with PayPal when using grubhub when you have a problem you can open a case PayPal will investigate and refund your money it may take a few weeks but you will get re...

1.0
I didn't like
  • Delivery time was ridiculous-delivery person unbelievably rude
  • Very poor customer service
  • Unable to contact driver directly
#1374255
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
Mattel - The Death Of Quality Service & The Rise Of Customer Backlash
ever since August 2018, Target has not been able to get any decent shipments of a particular product: The Target Exclusive Jurassic World Fallen Kingdom Legacy Collection Extreme Chompin' Spinosaurus. for 2 months it has been listed as "Temporarily Unavailable", and...
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1.6
Jonestown, Pennsylvania
I liked
  • Quality of the products
I didn't like
  • Cutting off communication
  • Leaving a problem unresolved for an extended period of time
  • Disrespect from the supervisors
#1361979
They had an offer of free delivery if you ordered from Burger King but they didn't give me the discount at checkout. When I sent an email to their customer care department to complain to them about it, they said I needed to send them a screenshot of the ad on their...
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Anonymous
Ravensnacks

They rarely tell their employees what offers are going on and there is no easy database to find them. Most of time employees find out about the offer when an customer asks abo...

1.4
I liked
  • Variety
I didn't like
  • Poor customer service
  • Not customer focused
  • Lack of empathy
#1216337
Kevin Jewelers at Ontario Mills gave away a fully paid-for diamond bracelet valued at $1,100 USD that they were repairing. They gave the bracelet to a robber that broke into my home, stole my car and then committed identity theft in using the claim slip to steal the...
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1.9
I liked
  • Associate eileen is a professional
I didn't like
  • Company has given no response to 3 emails and 3 messages
  • Zero contact information for management anywhere
  • Not checking id rewards criminals
#1138217
I was in a hotel and didn't have a car so I ordered dinner through GrubHub from Bob Evans. This was my first time using GrubHub. My order was missing items, spoon for the soup, bread that came with the salad and the requested crackers. I called Bob Evans. They...
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Anonymous
George W

In this case Bob Evans is to blame. Im a part time Grubhub driver, Bob Evans waits until you arrive and put a to go order on low priority. Ive sat and waited 45 minutes for a...

1.0
I liked
  • I liked the idea of grubhub
I didn't like
  • Customer service experience
  • Unreliability
  • Poor customer service - long wait
#1117908

Fedex - They lie and got 3 different story's on when my package would be here

So I bought a tv from a company and it started having problems with in the 1st 30 days. So that company sent me a box to ship the tv back. So FedEx delivers the box and I ship it back to the tv company for repair. Get a email from tv company that my tv is coming back though FedEx. It's delivery date should have been today (Saturday August 12) at 11am we track the package and it says the address was wrong. So we call FedEx and got a answer that it was addressed to apartment G not apartment A where I live (FedEx lie #1) so I called the tv company and double checked the address and it was sent to my adress in apartment A. So I call FedEx back to see if I could find out what happen and the lady says it's on the truck at 12pm Saturday august 12th and will be here by end of day (FedEx lie #2). So at 5 pm we call back to see what's happening and now they say my package is at there Neville island location and they are closed Sunday and Monday. I then question them about the original delivery and my wife was outside from 9am to after 12:30 pm and there was no FedEx on our street and if the driver really tried to deliver it why did he not leave a call tag to say he was here( FedEx lie #3) they say because it was a wrong address. We call them and ask them to hold the package at a FedEx facility so we could go pick it up and they say that can't be done because the facility is closed Sunday and monday. Even though the original shipment with the empty box came to my apartment fine with the correct address so why now is it wrong. The sent it to the wrong address in the other side of town and wouldn't admit there mistake. I know this is what happen because in the last 4 years this same exact problem happen 4 other times. 2 times with new phones coming from Verizon and 2 times with computers coming from dell computer they put the delivery on a truck for Washington blvd not Washington road. So why lie about it now. So now I have to take additional days off of work to make sure I'm home to sign for a package that may or may not show up on Tuesday's.
I liked
  • Nightmare
I didn't like
  • Customer service people lying 3 different times
#1086892
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