I watch hln and fox news on xfinity they cut off services you use most to incite a call to customer service to tell you you're bill is due "We can extend you're due date the 19th to a new due date the 19th" all the while they express the fact the you owe 131.00$ due on...
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1.4
I liked
  • Broadband
I didn't like
  • Redirect to force a call
#1005860
I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would...
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1.3
I liked
  • Comcast internet
  • Comcast tv
I didn't like
  • Being lied to
#925663
my experience with comcast xfinity has offers upon offers but all benefit xfinity they sell you a 12 month program for one price a true bait and switch program is for 12 months but after 10 months my bill went from 25.60 -85.00. when you call xfinity ...
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1.7
I didn't like
  • Management is aware of most problems
  • Price or customer service
  • Communication of changes
#897637
I have had enough.... If it isn't the internet it is the T .V . blackscreen with an error message or the phone , going in an out. No conversation possible. I hope the internet stays up long enough to finish this. Hours on my cell phone trying to get customer service...
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Anonymous
Anonymous

this describes my problem exactly. For over a year.

I didn't like
  • Promises not kept
  • Support representative too lazy process order modem
  • Product does not work
#892754
i paid my bill for 8/03/15 and 9/03/15 and i get a new bill 9/12/15 for 75.64 and late charges added on top of that. i called and inquired why was my bill so high when i just paid and they said i did not pay according to there records so i told them i would call them...
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1.0
I didn't like
  • Incorrect billing
  • Very upset
#699750

Signed up for Xfinity "Triple Play" phone, internet and cable service in June. It works only 1/2 the time. Customer service is awful. Do not sign up for it under any circumstances. Internet works only intermittently, cable for tv quits working several times a day,...
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