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Rise Broadband - Horrible, 2yrs of ***

Speeds were NEVER at stated amounts. Trying to call customer service is a joke, almost impossible to get through. After 2yrs to fulfill their contract I am so very happy to be rid of this company.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Entire service
#1422780
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Mexican-made sport and tee shirts are notoriously ill-fitting. I had already purchased a specialty tee shirt with lettering and a graphic on it from Zazzle. The tee shirt was made by Hanes, size medium, and it fit perfectly. I decided to purchase another shirt, this...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear about your recent Zazzle apparel order experience. Can you please e-mail us your order ID number and e-mail associated with your Zazzle account ...

4.8
#1208666
You will be charged an amount that is close to $200.00 in a month for junk which doesn't work. If you call their customer service they will argue with you and will not refund you the money. Bad organization. I called them and argued with the customer service rep. If...
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1.7
I didn't like
  • Scam
  • Hated it
  • Feel ripped off
#970992
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All aspects of Rise Broadband are very bad! Their broadband service is sporadic, constantly disconnecting. Their tech support people are clueless. All they seem to be able to do is ask you to "please reboot your router and computer". It often it takes months to get...
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1.0
I didn't like
  • Outages
  • Service intermittent
  • Customer service is bad
#924353
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Bought two recliners three years ago paid five hundred apiece for these chairs the cushion springs broke in one chair and the foam has shifted so badly that you can feel the wood in the arm rests and the area where your legs rest,also on one of the chairs the seat...
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1.5
I liked
  • I liked the look of the piece i purchased
  • Style was what i wanted
I didn't like
  • Poor quality
#915493
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Lane Furniture - Carboard used in arm support
Lane Furniture - Carboard used in arm support
My arm on my sofa recliner caved in, so I seam ripped open the material to see if I could fix it, but I found that the top of the arm was CARDBOARD. I contacted Lane and after a long wait heard back requesting information (like a serial number and a receipt) Who ever...
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2.2
Amherst, Wisconsin
I liked
  • I liked the look of the piece i purchased
  • Price and style
  • Price and look
I didn't like
  • Poor quality inferior material used
  • Poor quality inferior product
  • Quality of furniture poor quality inferior material used
#903210
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Was originally with Partnership Broadband that as I understand merged with or was bought by Skybeam which is or was another name for Rise Broadband. Been with them about 7 years. The last 2 months or so dn load speed only averages 40% of what I pay for and that is...
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Anonymous
Anonymous

Service any better?

2.8
Caddo Mills, Texas
I didn't like
  • Less than 30 percent of paid for speed consistently
#861614
Reply to reviews
YES! I had a charging port of my LG phone, start to go bad early on, took it back to tmobile, bought another charger. Months later, it was loose it would not charge at all. Tmobile suggested contacting LG, since still under warranty. I jumped through al of their loops...
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2.3
I liked
  • Technical working of the phone
I didn't like
  • Poor customer service
  • Poor warranty service
#847575
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I cancelled my service over a month ago, because it is terrible, and then I get another bill a month later. They do not do "scheduled disconnects" you have to call back 3 times to get them to cancel your service. This needs to be looked into by the BBB. This can't...
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Rise_Broadband_Rep
Rise_Broadband_Rep

We apologize for any inconvenience and would like to look further into your account with you. Please send us an email at vipsupport@risebroadband.com and a representative will...

Moundridge, Kansas
I didn't like
  • Being lied to
  • Terrible customer service
#793687
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I have been with Rise since they bought another company. They are about the 4 company I have had since I signed with Netportusa (the original ). I regularly check my speed (speedof.me) and never get close to 1/3 of advertised speeds. Speeds are regularly too slow to...
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Rise_Broadband_Rep
Rise_Broadband_Rep

Thank you for taking the time to post your concerns. We value all of our customers and would like to review your account with you. If you could, please send us an email at vip...

2.3
Caddo Mills, Texas
I liked
  • Have techs that try
I didn't like
  • Being riped off
  • Spotty connections
  • Lack of bandwidth
#788352
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