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Centurylink was promised a 100 gift card and never recieved it and...

1.0
Details
I moved and when I was not going to renew my services they offered a lower bill and gift card, I have never received the gift card and my bill is even higher than before I moved. Communication with this company is very difficult and at best the communication is false. My internet speed is always slow and when the weather is bad it really is bad.
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Author
Location
Phoenix, Arizona
Cons
  • Really horrible customer service
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1500063 is a subjective opinion of poster.
1 comment
2.1
Details
Terrible service with crackly phone, and 30 - 55 internet disconnections per day. Numerous techs sent out, and never able to fix it. In a single day, various "problems' claimed by telephone tech support upon 'testing' line decided it was a problem in the modem, that it...
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ClutteredEel
#1562988

After calling yesterday morning and learning my service was not disconnected Friday as it was supposed to, a representative said it was scheduled for yesterday evening. I have...

Author
Location
Denver, Colorado
Cons
  • Service
  • Pricing added fees more than other service
  • Customer service
Reason of review
Bad quality
Loss
$101
Preferred solution
My Service to be disconnected as promised with no added billing as it was supposed to be already disconnected!
Tags
Review #1357996 is a subjective opinion of poster.
11 comments
1.1
Details
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
I used my Capital One credit card for the first time on July 27, 2018. In 16 days, Capital One reported to the credit bureau that I used 100% of my credit limit, without giving me enough time to make my first payment! Today, on August 18, 2018 I made a $300 payment,...
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Anonymous
#1689659

That's how it works.

Author
Review #1332329 is a subjective opinion of poster.
0 comments

Sirius Xm Radio - Disappointed Long Term Customer

1.0
Details
I've been a Sirius customer since their inception and enjoyed the product immensely. However, their pricing policies have become extremely deceitful. Example: I paid $112 dollars in April for one years service for my wife's BMW. In July, I questioned them about bundling and was under the impression that my Acura MDX and home entertainment could be bundled for $ 268.00 dollars per year. Believe me when I say I was told I could bundle services. In October, I received a bill for $131 dollars for home entertainment. Customer rep said the $268 was for the Acura only. I questioned him as to why I would pay $150 more a year for the same product my wife's car had received. That just doesn't make any sense. Why would i call about bundling if not to save a few dollars. Why tell me I can if I can't bundle. They are running their operation like a Turkish Bazaar. Before it was over if I accepted the new agreement i would pay $ 99 plus tax for the Acura for one year of service and the balance of the $268 could be applied to the Home. Seems like a lousy way to do business.
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Author
Location
Boston, Massachusetts
Cons
  • Pricing policy
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Inconsistent Company Policy
Review #1121047 is a subjective opinion of poster.
0 comments

Centurylink - Different stories from each employee

1.4
Details
I created a business account with CenturyLink to provide internet access. I received neither an email notification of a due bill nor a paper bill, but I did get a disconnect notice. Creating an online business log in to pay my bill requires an "access code" which requires a phone call, which requires a long phone wait, at which time the person on the other end says they have to set it up, you can't. After finally waiting for the employee to take my information verbally and get the online access set up I was unable to pay my bill with a credit card because the screen kept freezing on a popup alerting the user that Centurylink no longer accepts American Express. I tried three different browsers. I was able to set up autopay for future bills. Tech support from Centurylink told me that since I use a Mac I cannot use their website, and that Macs are incompatible with their site's functioning. So I asked him to take the credit card. He informed me it would cost an $8.95 surcharge to pay with a credit card by phone. I said he should waive the surcharge since there was no other option for me and my service was about to be disconnected. He said there was nothing he could do. I asked for a supervisor. I waited over 12 minutes for a supervisor, who then told me that the employee should have informed me that I could pay with a bank account and routing number with no surcharge, and that I would get the surcharge every month with autopay as well if I am autopaying with a credit card. I find that incredible since autopay with a credit card streamlines their workflow. The supervisor said she would transfer me to someone in the financial department to help with set up bank account auto withdrawal. She instead sent me to the main menu where I started over. I eventually was able to get to a financial assistant in the company who told me that there is no surcharge for using a credit card on autopay and that no one would have told me that. I told her I just spoke to a supervisor who assured me the only way to avoid the recurring surcharge would be to set up a bank withdrawal. The assistant was also able to take my payment without charging me the extra $8.95. It is incredible that three employees have three different versions of Centurylink policy, and that it took me, with a modern computer and credit card more than an hour to pay a bill.
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Author
Location
Aspen, Colorado
Pros
  • Internet is ok
Cons
  • Long hold time
  • Call system
  • Too many transfers
Reason of review
Poor customer service
Tags
  • Inconsistent Company Policy
Review #861564 is a subjective opinion of poster.
1 comment
1.0
Details
Since I started with Centurylink I have had nothing but problems, broken promises and inconsistencies around every corner. For starters, upon calling them the rep spoke so fast and tried to sell me so many things I ultimately didn't know what I had purchased once the...
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Anonymous
#1010331

You are rightHow do I terminate the contract without paying a fee?

Author
Location
Notus, Idaho
Pros
  • This amount of
  • Is worth
  • Problems
Cons
  • Inconsistencies in explanations
  • Personal identity threats
  • Service charges
Reason of review
multiple reason primarily false advertisement and poor customer service
Loss
$429
Preferred solution
I want the reconnect fee of $25 credited back and the remaining prorated credit on my account refunded, my account closed with no early termination fees applied.
Review #624582 is a subjective opinion of poster.