Tag Inconsistent Company Policy Reviews and Complaints
Centurylink was promised a 100 gift card and never recieved it and...
I moved and when I was not going to renew my services they offered a lower bill and gift card, I have never received the gift card and my bill is even higher than before I moved. Communication with this company is very difficult and at best the communication is false. My internet speed is always slow and when the weather is bad it really is bad.
I didn't like
- Horrible customer service
- Really horrible customer service
Terrible service with crackly phone, and 30 - 55 internet disconnections per day. Numerous techs sent out, and never able to fix it. In a single day, various "problems' claimed by telephone tech support upon 'testing' line decided it was a problem in the modem, that it...Read more
I used my Capital One credit card for the first time on July 27, 2018. In 16 days, Capital One reported to the credit bureau that I used 100% of my credit limit, without giving me enough time to make my first payment! Today, on August 18, 2018 I made a $300 payment,...Read more
I've been a Sirius customer since their inception and enjoyed the product immensely. However, their pricing policies have become extremely deceitful. Example: I paid $112 dollars in April for one years service for my wife's BMW. In July, I questioned them about...Read more
Centurylink - Different stories from each employee
I created a business account with CenturyLink to provide internet access. I received neither an email notification of a due bill nor a paper bill, but I did get a disconnect notice. Creating an online business log in to pay my bill requires an "access code" which requires a phone call, which requires a long phone wait, at which time the person on the other end says they have to set it up, you can't. After finally waiting for the employee to take my information verbally and get the online access set up I was unable to pay my bill with a credit card because the screen kept freezing on a popup alerting the user that Centurylink no longer accepts American Express. I tried three different browsers. I was able to set up autopay for future bills. Tech support from Centurylink told me that since I use a Mac I cannot use their website, and that Macs are incompatible with their site's functioning. So I asked him to take the credit card. He informed me it would cost an $8.95 surcharge to pay with a credit card by phone. I said he should waive the surcharge since there was no other option for me and my service was about to be disconnected. He said there was nothing he could do. I asked for a supervisor. I waited over 12 minutes for a supervisor, who then told me that the employee should have informed me that I could pay with a bank account and routing number with no surcharge, and that I would get the surcharge every month with autopay as well if I am autopaying with a credit card. I find that incredible since autopay with a credit card streamlines their workflow. The supervisor said she would transfer me to someone in the financial department to help with set up bank account auto withdrawal. She instead sent me to the main menu where I started over. I eventually was able to get to a financial assistant in the company who told me that there is no surcharge for using a credit card on autopay and that no one would have told me that. I told her I just spoke to a supervisor who assured me the only way to avoid the recurring surcharge would be to set up a bank withdrawal. The assistant was also able to take my payment without charging me the extra $8.95. It is incredible that three employees have three different versions of Centurylink policy, and that it took me, with a modern computer and credit card more than an hour to pay a bill.
- Internet is ok
I didn't like
- Long hold time
- Call system
- Too many transfers
Since I started with Centurylink I have had nothing but problems, broken promises and inconsistencies around every corner. For starters, upon calling them the rep spoke so fast and tried to sell me so many things I ultimately didn't know what I had purchased once the...Read more
- Is worth
- This amount of
I didn't like
- Personal identity threats
- Inconsistencies in explanations
- False advertisement