Centurylink was promised a 100 gift card and never recieved it and...

I moved and when I was not going to renew my services they offered a lower bill and gift card, I have never received the gift card and my bill is even higher than before I moved. Communication with this company is very difficult and at best the communication is false. My internet speed is always slow and when the weather is bad it really is bad.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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I didn't like
  • Horrible customer service
  • Really horrible customer service
#1500063
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Terrible service with crackly phone, and 30 - 55 internet disconnections per day. Numerous techs sent out, and never able to fix it. In a single day, various "problems' claimed by telephone tech support upon 'testing' line decided it was a problem in the modem, that it...
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ClutteredEel
ClutteredEel

After calling yesterday morning and learning my service was not disconnected Friday as it was supposed to, a representative said it was scheduled for yesterday evening. I have...

2.1
I didn't like
  • Customer service
  • No accountability
  • Pricing added fees more than other service
#1357996
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Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
Capital One Reported To The Credit Bureau in 16 Days!
I used my Capital One credit card for the first time on July 27, 2018. In 16 days, Capital One reported to the credit bureau that I used 100% of my credit limit, without giving me enough time to make my first payment! Today, on August 18, 2018 I made a $300 payment,...
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Anonymous
Anonymous

To the anonymous comments Aug 20 and Sep 19. I know for a fact you are a Capital One employee who doesn't know when to keep his mouth shut. You're an online troll. Does Capita...

Anonymous
April

You actually used the money and you are upset that they reported it? I'm not sure where Capital One did anything wrong there.

1.1
#1332329
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I've been a Sirius customer since their inception and enjoyed the product immensely. However, their pricing policies have become extremely deceitful. Example: I paid $112 dollars in April for one years service for my wife's BMW. In July, I questioned them about...
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1.0
I didn't like
  • Pricing policy
#1121047
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Centurylink - Different stories from each employee

I created a business account with CenturyLink to provide internet access. I received neither an email notification of a due bill nor a paper bill, but I did get a disconnect notice. Creating an online business log in to pay my bill requires an "access code" which requires a phone call, which requires a long phone wait, at which time the person on the other end says they have to set it up, you can't. After finally waiting for the employee to take my information verbally and get the online access set up I was unable to pay my bill with a credit card because the screen kept freezing on a popup alerting the user that Centurylink no longer accepts American Express. I tried three different browsers. I was able to set up autopay for future bills. Tech support from Centurylink told me that since I use a Mac I cannot use their website, and that Macs are incompatible with their site's functioning. So I asked him to take the credit card. He informed me it would cost an $8.95 surcharge to pay with a credit card by phone. I said he should waive the surcharge since there was no other option for me and my service was about to be disconnected. He said there was nothing he could do. I asked for a supervisor. I waited over 12 minutes for a supervisor, who then told me that the employee should have informed me that I could pay with a bank account and routing number with no surcharge, and that I would get the surcharge every month with autopay as well if I am autopaying with a credit card. I find that incredible since autopay with a credit card streamlines their workflow. The supervisor said she would transfer me to someone in the financial department to help with set up bank account auto withdrawal. She instead sent me to the main menu where I started over. I eventually was able to get to a financial assistant in the company who told me that there is no surcharge for using a credit card on autopay and that no one would have told me that. I told her I just spoke to a supervisor who assured me the only way to avoid the recurring surcharge would be to set up a bank withdrawal. The assistant was also able to take my payment without charging me the extra $8.95. It is incredible that three employees have three different versions of Centurylink policy, and that it took me, with a modern computer and credit card more than an hour to pay a bill.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Aspen, Colorado
I liked
  • Internet is ok
I didn't like
  • Long hold time
  • Call system
  • Too many transfers
#861564
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Since I started with Centurylink I have had nothing but problems, broken promises and inconsistencies around every corner. For starters, upon calling them the rep spoke so fast and tried to sell me so many things I ultimately didn't know what I had purchased once the...
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Anonymous
Anonymous

You are rightHow do I terminate the contract without paying a fee?

1.0
Notus, Idaho
I liked
  • Is worth
  • Problems
  • This amount of
I didn't like
  • Personal identity threats
  • Inconsistencies in explanations
  • False advertisement
#624582
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