I have been a safelink customer for several years. For the last several months, I have had to call them because my service ends abruptly. I get 500 free minutes each month, but I am told each time the phone goes out I still have 300 - 400 minutes remaining. They have...
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1.6
I liked
  • Free plan
  • Phone for emergencies
I didn't like
  • Are no help
  • Unclear where to go for help
#1387469
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I ordered the most recent edition of a text book but my professor told me to get the older edition and get a credit for the difference. I contacted customer service and was charged for the older edition and was never given a credit for the newer edition, instead they...
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1.0
I didn't like
  • How customer service mishandled my return
#1361192
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I have had multiple issues with my Air Conditioning and have had numerous providers come and service my home . I feel this last one(Air Medics)was the straw that broke the camels back and have submitted a complaint with the BBB and hope to discontinue my service...
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Anonymous
Anonymous

Get rid of them. Regain control of your life and stop burning money. You should have done it years ago. All of the money you've handed them would have easily paid for a dandy ...

1.5
I didn't like
  • Continuous increases in cost and less services and lies
  • Being jerked around for two weeks with still nothing resolved
  • Customer service is the worst
#1293329
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So they said it would be 7 to 10 days before i got the phone ok 24 hours later they unassigned my old phone to where i didn't have a phone at all for about 5 days. month ago i qualified for an upgrade in my phone ok . So the phone arrived 5 days later and it was...
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1.2
#1278927
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This is my second time ordering a pods. I did it first back in between 2009- 2010. The first experience was really good no issues. I even fell behind in payments. As of this past year September 2017 I had to move out very quickly from a property and I ordered two Pods....
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#1175031
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We enrolled under HMO plan. It was a switch from Supplement plan. UHC unable to handle this simple matter. Still being billed under old plan and EFT being done under old plan. No new bills under new plan. No refund, no adjustment of Premium. Phone calls of no use....
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2.2
I liked
  • One rep did try to help me
  • Extremely unhappy
#1166295
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Safelink Wireless - Failed recertication
I recertified my 76 year old moms phone 7 months ago. Her phone got turned off and cancelled her plan. I have proof that the recertification was complete. I have also logged into her account here and it shows we still have 4 months before we have to recert again. They...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

1.6
I didn't like
  • Implied that i was lying when i have my proof arrogant employees
#1143416
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I contacted American home shield needing my garbage disposal repaired, a contractor came out checked the disposal and said the switch was not working needed an electrician he could not do anything. Its been a week now and still no electrician. I've made many calls to...
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1.0
I didn't like
  • You dont deliver what you promise and no one follows up
#1112480
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Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
I have submitted all documentation several times thru various methods including texting the information,email, and U.S. Postal Service. It states my documentation is approved however my status is still PENDING. I spoke with RIZA for half and hour and all she could do...
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SamanthaBowser
SamanthaBowser

Emailed tracphone. They told me to contact Safelink. No help whatsoever. I have email as additional proof of lack of action or problem resolution

MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an email...

1.6
I didn't like
  • Every single aspect sucked
  • Ignore your attemps at customer service
  • Ignorant employees
#1080644
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Have spoken to several representatives at Safelink who state that they have received an update in their computer system stating that all safelink accounts that needed to be recertified prior to June 2017 were AUTOMATICALLY recertified by safelink (they advised me that...
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MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you to resolve that issue. Please send us an email with your account...

1.3
I liked
  • Last representative that i spoke to
I didn't like
  • Poor customer service and illegally recertifying my account
#1074869
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