Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Almost every aspect of handling auto insurance claims
  • Customer service i received
  • No follow through
#1025548
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I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
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My son and another driver was involved in an auto accident, the other driver was cited but when my son called USAA because he wanted to start repairs on his car, Danielle from USAA asked my son what happened. He told her, she then told my son that it sounded like my...
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1.0
I didn't like
  • Horrible customer service
  • Can not believe people use them
  • Not reasonable
#644279
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