My opinion, USAA should not be allowed to sell insurance in Florida
June 24, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The drive of the other vehicle was charged with running a red light and was...
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Anonymous
Anonymous

Contact your insurance company and see if they can get the other drivers' insurance moving.

Anonymous
secretsquirrell

I too am battling with USAA. I had a not at fault accident with a lady crossing 3 lanes of traffic from a turn lane with no arrow. She spun around and hit another vehicle whic...

1.0
I didn't like
  • Failure to process claim and return phone calls
#1287765
Reply to reviews
Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Customer service i received
  • Almost every aspect of handling auto insurance claims
  • No follow through
#1025548
Reply to reviews
I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
Reply to reviews
My son and another driver was involved in an auto accident, the other driver was cited but when my son called USAA because he wanted to start repairs on his car, Danielle from USAA asked my son what happened. He told her, she then told my son that it sounded like my...
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1.0
I didn't like
  • Not reasonable
  • Horrible customer service
  • Can not believe people use them
#644279
Reply to reviews