I have been trying to reach the customer service of West Elm for 2 hours now. They have put me on hold 3 times, each lasting 15 minutes. I cannot reach the store where I made the purchase either. All I want to do is schedule a delivery for my sofa. (They usually send...
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PotteryBarnKidsSocialTeam
PotteryBarnKidsSocialTeam

Hello,My name is Alison and I'm so sorry to hear that you have been unable to reach us to schedule your furniture delivery. I'd like to assist you in this process. Please em...

1.0
I didn't like
  • Shipping
  • Customer service
  • Customer service wait times
#1085980
Last year I tried to buy the map updates using the discount code they sent me. It wasn't working so I contacted customer service. They told me to buy a new device, as it comes with lifetime updates! This year I tried to buy the map updates using the discount code they...
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1.0
I liked
  • Product itself was very useful when i could get updates
I didn't like
  • Have the worst customer service ever
#1084015
Reply to reviews
Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...
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Anonymous
Joanne Coffin

I had a similar problem. Tweet them at @asjjcp that gets results FAST.

1.9
I liked
  • Discounts and products
I didn't like
  • Not allowed to talk to manager level
  • Customer service
  • Lack of cooperation
#1081664
Reply to reviews
I was promised $35/m internet. Got a bill for $145 instead. When tried to call a customer service got absolutely the worst experience. Supervisor Liz was absolutely rude and obnoxious b****. Refuse to honor the agreement, refuse to take back equipment, refused to...
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1.0
I liked
  • Customer service
#1080428
Reply to reviews
On or about July 15th I went online and paid my Cricket bill. I had never paid online before, but thought I'd try it. On July 20th I got an email from them saying my bill had to be paid by midnight or they'd suspend service. I had been in the middle of changing banks,...
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2.1
#1077529
Reply to reviews

I received my July 2017 AT&T u-verse bill, and it showed that I had not returned my equipment. I had returned it back in May and was told it had been received (by an AT&T representative). I then receive the July bill. I dispute the charges. I then get a phone call...
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1.3
Att
I didn't like
  • Retaliation
  • Treated poorly
  • Customer service
#1077118
Reply to reviews
blossom hill kohl's location is very unestablished the employees I can recognize have been residing at this establishment as if is a residence and bad sexual conduct. as well as bad theft, and stolen activity. I am not allowed to enter the premises unless I have an...
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Anonymous
Anonymous

Your complaint makes absolutely zero sense.

Anonymous
Anonymous

First of all, to back to school and learn some English. Your grammar and vocabulary is so off. You are unprofessional.Now why are you spreading lies about something that is ve...

1.0
I liked
  • To not be invited for no reason
I didn't like
  • Work force all
#1076550
Reply to reviews

Resolved

Ordered a couch in January. It was delivered April 15 without the hardware to attach the legs. Promised a replacement would be expedited, but when it wasn't received, we called again and learned Westelm submitted the replacement to the "wrong department." We have been...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam

Hello,I am very sorry to hear about this experience as well as the delay receiving the appropriate hardware needed. I have also received the information you have sent by email...

1.5
#1068156
Having previously purchased two Asus laptops from the store located on Lindbergh Boulevard in St. Louis, Missouri about a year ago I returned to the store two days ago (6/26) to purchase a battery charger. I explained to the sales associate that I didnt have the device...
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1.0
I didn't like
  • Entire experience
#1067442
Reply to reviews
I initially received service from DirecTV in May 2013 and at no time was I told that I purchased a the Satellite Dish. I called to disconnect my service on 2/24/2017 and spoke to a CSR for ATT & DirecTV. I informed her that I wanted to disconnect my service on the...
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2.0
I didn't like
  • Not honoring word
#1066286
Reply to reviews