We moved into a new house and have tried to use the HMS three times: 1. The first time, someone came out to fix the refrigerator (no water or ice). It took 10 days to get someone out. They were supposed to come out between 1 and 5. They came at 6, only after several...
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1.4
I didn't like
  • Repair not made
  • Delay in repairs
  • Customer service
#1435076
Reply to reviews
Resolved
In May I called in a service order for my furnace, a service tech was dispatched, I paid my deductible $100.00, and was told parts had to be replaced and were being ordered. Service tech told me that as soon as the parts arrive he would go out and install parts. In...
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Anonymous
Anonymous

Is this the only repair option you have at your disposal? There should be other contractors available who can diagnose the problem and get a new furnace installed in a jiffy i...

1.6
I didn't like
  • Supervisors attention
  • Slow response by cross country
#1413790
Reply to reviews
Select Home Warranty's reply to:

All of the customers claim determinations were made in accordance to their warranty terms and conditions.
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#1411562
Choice Home Warranty's reply to:

Thank you for your feedback. If you would like to discuss your claim, please feel free to contact us at 1-888-531-5403. Kind regards, CHW
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Starting after an air conditioner failure last year, I have been trying to get it repaired. I am very displeased with this company. I reported the same problem with air conditioner for almost a year. They assigned to a company who advises in phone calls they do not...
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Anonymous
Anonymous

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

Anonymous
Anonymous

Forget all about the BBB. They can and will do nothing. They are not the Commerce Police and have no legal authority or power of representation ; they are an urban legend. You...

1.0
I didn't like
  • Hours on hold
  • Canceling service requests without advising me
  • Deceptive practices
#1317840
Reply to reviews
The customers reimbursement check is being mailed out. They should be receiving it shortly.
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#1309477
This company is awful. They cover nothing. The service companies they sent to my house were bottom of the barrel and HMS would fight them on repairs. They refused to cover dry wall damage from a leak in my basement, but did pay for the plumber to repair the leak after...
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erelationsHMS
erelationsHMS

Dear Anonymous,I appreciate your feedback and I’m sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agree...

1.0
I didn't like
  • Total waste of money
#1286312
Reply to reviews
My Renter called that the toilet was stopped up and not working right even after he plunged it twice. He called Americas Preferred Home Warranty and received excellent service! We used our own Plumbing Contractor and got approval for the entire replacement job. I sent...
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dgparham
dgparham
Americas Preferred Home Warranty Verified Representative

Thanks for your feedback. America's Preferred Home Warranty covers many items including plumbing and electrical issues, appliances and more. We strive to help homeowners.

Anonymous
Anonymous

There warranty clearly says toilets are not covered. This is a fake review

5.0
I liked
  • That the home seller paid the premium
  • Being able to use my own contractor
  • Representative who kept me informed throughout the process
#1252918
Repair not completed for months. Initially told by Sears that parts were not in and they could not do follow-up appointment. They said they would call back when parts were in. Months later (all the time not being able to cook on my stove) I called up to figure out what...
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1.0
I liked
  • Repairman that was sent to my house
I didn't like
  • Items never fixed
  • Poor customer service
  • Paying for a warranty yet living without working appliances
#1240659
Reply to reviews
No record that customer ever filed water heater, garage door claims. Garbage disposal claim: Customer was contacted to obtain additional information. Customer never returned our calls. Customers claim was never denied.
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#1230147