0 comments
Select Home Warranty's reply to:

The customers claim determination was made per their warranty terms and conditions. They have been serviced accordingly.
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Author
Tags
  • home warranty companies
  • Fraudulent Companies
  • Home warranties
Review #1563221 is a subjective opinion of poster.
0 comments
1.0
Details
Do not buy a home warranty from them. My air conditioning went out April 11. I filmed a claim online that night. It is currently May 4th and the AC still has not been fixed. It took 1 week and 3 HVAC companies to finally get someone out to my home to diagnose the...
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Author
Cons
  • Repair not made
  • Not helpful
  • How long it is taking
Reason of review
Warranty issue
Loss
$700
Preferred solution
Deliver product or service ordered
Review #1528016 is a subjective opinion of poster.
0 comments
1.4
Details
We moved into a new house and have tried to use the HMS three times: 1. The first time, someone came out to fix the refrigerator (no water or ice). It took 10 days to get someone out. They were supposed to come out between 1 and 5. They came at 6, only after several...
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Author
Location
Little Rock, Arkansas
Cons
  • Delay in repairs
  • Customer service
  • Repair not made
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1435076 is a subjective opinion of poster.
Resolved
1 comment
1.6
Details
In May I called in a service order for my furnace, a service tech was dispatched, I paid my deductible $100.00, and was told parts had to be replaced and were being ordered. Service tech told me that as soon as the parts arrive he would go out and install parts. In...
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Anonymous
#1623722

Is this the only repair option you have at your disposal? There should be other contractors available who can diagnose the problem and get a new furnace installed in a jiffy i...

Author
Cons
  • Supervisors attention
  • Slow response by cross country
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Review #1413790 is a subjective opinion of poster.
0 comments
Select Home Warranty's reply to:

All of the customers claim determinations were made in accordance to their warranty terms and conditions.
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Author
Tags
  • home warranty companies
Review #1411562 is a subjective opinion of poster.
0 comments
Thank you for your feedback. If you would like to discuss your claim, please feel free to contact us at 1-888-531-5403. Kind regards, CHW
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Author
Location
Edison, New Jersey
Review #1399761 is a subjective opinion of poster.
2 comments
1.0
Details
Starting after an air conditioner failure last year, I have been trying to get it repaired. I am very displeased with this company. I reported the same problem with air conditioner for almost a year. They assigned to a company who advises in phone calls they do not...
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Anonymous
#1531171

AHS has a select network of contractors in each area. They don’t randomly select contractors in a market. They seek out small, struggling outfits, and promise them a high volu...

Author
Cons
  • Hours on hold
  • Deceptive practices
  • Canceling service requests without advising me
Reason of review
Poor customer service
Loss
$1988
Preferred solution
Full refund
Review #1317840 is a subjective opinion of poster.
0 comments
The customers reimbursement check is being mailed out. They should be receiving it shortly.
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Author
Tags
  • home warranty companies
  • Select Home Warranty Deplorable
  • Select Home Warranty Fraud
Review #1309477 is a subjective opinion of poster.
2 comments
1.0
Details
This company is awful. They cover nothing. The service companies they sent to my house were bottom of the barrel and HMS would fight them on repairs. They refused to cover dry wall damage from a leak in my basement, but did pay for the plumber to repair the leak after...
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erelationsHMS
#1508000

Dear Anonymous,I appreciate your feedback and I’m sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agree...

Author
Location
Sunrise, Florida
Cons
  • Total waste of money
Reason of review
Warranty issue
Loss
$600
Preferred solution
Full refund
Tags
Review #1286312 is a subjective opinion of poster.
2 comments
5.0
Details
My Renter called that the toilet was stopped up and not working right even after he plunged it twice. He called Americas Preferred Home Warranty and received excellent service! We used our own Plumbing Contractor and got approval for the entire replacement job. I sent...
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dgparham
Americas Preferred Home Warranty Verified Representative
#1503913

Thanks for your feedback. America's Preferred Home Warranty covers many items including plumbing and electrical issues, appliances and more. We strive to help homeowners.

Author
Pros
  • Excellent service and coverage
  • Being able to use my own contractor
  • Representative who kept me informed throughout the process
Reason of review
Good customer service
Review #1252918 is a subjective opinion of poster.