Home Depot - Abysmal Appliance Delivery/Installation
Purchased a Samsung French door refrigerator and matching over-the-range microwave for delivery. Waited patiently one week and confirmed delivery and installation of both. Made sure both had updated outlets/connections and that there was a clear path to both locations...
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Anonymous
Retireekettering

Wow. I’m expecting my HD Kitchenaid Microwave delivery in 5 days. Bought it there because of installation. I will not sign accepted until it has been installed, tested to heat...

2.2
I liked
  • Large variety of products at good prices
I didn't like
  • Entire experience poor
  • Poor customer service
  • Lack of resolution
#1353637
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It's obvious Home Depot does not care about its customers. I bought a Samsung 22.6 cu. ft. 4-Door French Door Refrigerator It's pretty but that's about it. The shelves and door shelves are way too small for regular sized items. Also, nowhere on the website does it tell...
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Anonymous
Anonymous

So you expected the DELIVERY company to INSTALL your fridge? You're special, aren't you?

Anonymous
Anonymous

Didn't you bother looking at the displays in the store? It doesn't take a genius to figure out that the doors won't fully open if placed next to a wall. I expect you were told...

1.0
#1245562
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Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
Home Depot - HD doesn't care about their customers
I purchased a vanity and ALL the items for a full bathroom remodel. I paid to have the vanity delivered to my home. The FIRST time It was delivered, they were going to leave It infant of my garage (blocking my car in). Keep in mind i assumed It was Home Depot that was...
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1.3
I liked
  • That i was able to get the vanity after much trouble
I didn't like
  • Customer service
  • 6 months of issues and still not solved
  • Lack of response
#1226650
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Ordered a stove, dishwasher and refrigerator on 2/12/17. Set up delivery/install for 2/18/17. Dishwasher and refrigerator were damaged. Stove was installed. Was told I could keep the damaged refrigerator for a discount or it could be left as a loaner until replacement...
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Anonymous
Anonymous

I agree they did worst for us. They're the pits, the contractor they sent out to install the appliance was a fraud who tacked on triple the charges !

I didn't like
  • Cannot help you after payment
#1016916
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We ordered a washer and dryer from Home Depot, and on 2/14/17 they were delivered by Premier Product Management. Although their delivery and installation was very quick, polite and professional, just now I discovered something to complain about. I just began the...
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Anonymous
Rob

all serial numbers are inside the unit themselves only ranges have them on the back sometimes

4.0
I liked
  • Fast polite and professional
  • Cleaned up and removed packing material very well
I didn't like
  • Should suggest customer copy serial number before installation
#1009388
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Home Depot - Delivery Not Made for Christmas Gift
I ordered my son a basketball hoop as a Christmas gift from the Home Depot website on December 22nd, 2016. The delivery was supposed to be delivered on the first week of January, 2017. On January 3rd, the delivery date was revised to ship complete on January 16th. On...
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3.8
I liked
  • Services and products in the store
I didn't like
  • Online services
#996349
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Premier Product Management - Good service

Gerry Douglas and Will delivered a wall oven we had ordered from Home Depot. They came at the time they said they would, unpacked the oven and took away all the materials and debris. We were unable to answer the phone survey, but I give them. 5 all the way! I have to enter 50 more words, so la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la la
I liked
  • Delivery service
#985249
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While I am very pleased with the competent and courteous delivery of the dishwasher, I am po'd with this site because I wrote a detailed review and when I clicked "submit" it all disappeared. So I rate this site a 1 or >1. Now, about the delivery---I was called the...
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5.0
I liked
  • Delivery service
#830679
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Premier was given two phone numbers to call for delivery of appliances with first number (my office) being 'first'. No, they call the 2nd number (my home) and say they are on their way within 30 minutes. Then they call my office and tell me that they were at my home...
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1.0
I didn't like
  • Delivery service
#576759
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Two (I'm guessing) pickup laborers showed up with my Microwave bought from Home Depot. They were subcontracted from Premier Product Management Inc (PPMI) and were the most incompetent jerks I have ever had in my home. They started by opening three cabinets and...
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1.0
I didn't like
  • Mess left
  • Lack of professionalism
#571784
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