Cost Cutters - Wrong Haircut & Wrong Hair Color in Verona, WI
Cost Cutters - Wrong Haircut & Wrong Hair Color in Verona, WI
I came in with a picture on how I wanted my hair to be. I showed the hair stylist who would be working on my hair, Her name is Jessie Hansen. I want everyone to know she did not do what the photo had on this one women's hair color and her haircut. I had my whole hair...
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1.0
I didn't like
  • Employee behavior
  • Hair color
  • Stylist who never payed attention to cutting my hair
#1104242
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Featured

I did, last year, and everything was ok. I decided to do it again... Now I am left in tears... My scalp was BLACK for weeks, and since May 29, 2017 my hair is falling out so rapidly, that it is impossible not to cry over it. I have been trying to keep my hair as...
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eSalon
eSalon
eSalon Verified Representative

Hi Kate,Were so sorry to hear about your recent hair color experience and can understand how stressful this situation must be for you. Many factors can contribute to hair lo...

1.0
I didn't like
  • Product and customer service
#1070711
This product / service fried my hair and the color didnt turn out right at all, despite the fact that this service claims to customize specifically for you. I wanted to go blonde and was hoping that with this kit would get the right undertones of my hair and give me...
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Anonymous
Anonymous

You can't go blonde without lifting your base color first (bleach process). Leave that to the pros. Box/home color should be used for covering grays. That's it. Otherwise you ...

eSalon
eSalon
eSalon Verified Representative

We're so sorry to hear your results were not what you'd hoped for and also apologize for your customer service experience.We always want you to feel great about your hair afte...

1.7
I didn't like
  • Rude customer service rep
  • Color did not come out
#1026079
Dyed my beautiful ash blonde hair into a medium brown in November of 2015 with demi-permanent dye from e-salon, it's 2017 and guess what. Its STILL in my hair and looks ugly and brassy. WORST MISTAKE OF MY LIFE. Now I have to spend over $200 (since my hair is very...
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eSalon
eSalon
eSalon Verified Representative

We sincerely apologize that you were unhappy with your color results and that we had not resolved your issue. We are very surprised that the demi-permanent hair dye hasn’t wa...

1.7
I didn't like
  • Color did not come out
  • Ruined my hair
#1012284
This was my first time using Clairol Nice n Easy, and it will be the last. Medium Auburn turned my hair clown red. I have to either use hair color remover and then dye it brown to fix it or spend over $100 at a salon. I am pissed. This stuff is cheap garbage. Don't use...
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1.0
#896813
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Recently Clairol sent me a coupon by mail for my free box of hair color. Thank you Clairol for resolving this problem. But I still don't have my one credit showing on your Clairol rewards website. My rewards page was showing 3 boxes bought, so when I entered a receipt...
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1.7
Hainesville, Illinois
I didn't like
  • Customer service
#826251
Reply to reviews
I had entered all my receipts and also had an extra purchase for a credit, but guess what - NO FREE BOX OR CREDIT - - I have been emailing customer service back and forth, but they are telling me to check my spam, clear my cookies, etc. etc. etc. They are not helping...
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Anonymous
Anonymous

I am having the same problem. First time I signed up I was unable to access my account. I was told by customer service to re-create an account using another email address beca...

#816374
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I went to get my hair colored at SmartStyle in Orange City Florida. Its not cheap. My hair is a little longer then my shoulders. I had a color and blow dry. I was charged 10.00 extra for my hair to be colored and 10.00 extra for blow dry. Thats an additional 20.00....
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1.0
I didn't like
  • Did not get what i requested
#785774
Reply to reviews
MY HAIR WAS CLEAN, DAMP APPLIED, 1ST BOTTLE LEFT ON 2 HOURS, RINSED, AND NOTHING REPEATED SAME THING 2 MORE TIMES AND NOTHING, NO COLOR ADHERED TO MY HAIR. I BELIEVE YOUR PRODUCT WAS OR IS OLD. I TRIED JAZZING BECAUSE PEOPLE SAY THAT IF IT DOES NOT WORK YOU WOULD...
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I didn't like
  • No response yet
#781265
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I am very disappointed in this reward program, as an older consumer I am not computer savvy and therefore penalized. I am not able to complete the uploading procedures to get the BUY 4 AND GET ONE FREE program. I have called customer service twice and each time I was...
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Anonymous
Anonymous

same with me!!!

Anonymous
Anonymous

I also are unable to upload , photo is jpg but does not accept

3.7
I didn't like
  • Platiunum rewards program
#688962
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