0 comments
1.3
Details
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
Green Motion - Scam! Charged enormously for a nearly invisible dent I did not provoke
I have rented a car from GreenMotion Gatwick for 5 days. At the car collection the agent tried to sell me extra insurance in very unethical way: he presented it as a compulsory step in the rent, not an option!! After me insisting I didn't want any extra insurance, he...
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Author
Location
Horley, England
Cons
  • Customer and being ripped off
Reason of review
Poor customer service
Loss
$652
Preferred solution
Full refund
Review #1540834 is a subjective opinion of poster.
1 comment
1.7
Details
This is for a rental recently at Reykejavik, iceland with green motion. July 2018. Booked car online with insurance option (Alliance for 60 euro) (holidayauto.com). At the counter I was told by green motion agent that insurance I purchased online is not valid and I...
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Anonymous
#1519532

What else can I say? NEVER EVER AGAIN!!!! AVOID THEM LIKE A PEST. They charge you for even a scrach that you are not able to see... They recommed you a 400 pounds insurance an...

Author
Pros
  • Cheap
Cons
  • Scam
Reason of review
Bad quality
Loss
$299
Preferred solution
Full refund
Tags
  • Green Motion Scam
Review #1301768 is a subjective opinion of poster.
0 comments
1.0
Details
The Green Motion located at the Kraków airport runs a Scam scheme. You are going to find the cheapest price with them, but when you return the car, they will charge you for a huge amount that was not your fault. Look Google reviews, Tripadvisor, Pissed Consumer, Trust...
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Author
Location
Krakow, Malopolskie
Cons
  • Inflated charges for damages
  • Way they steal money from people
  • Thieves and liars
Reason of review
Problems with payment
Tags
  • Green Motion Scam
Review #1288993 is a subjective opinion of poster.
7 comments
1.0
Details
Green Motion - UNACCEPTABLE- RIP OFF
Green Motion - UNACCEPTABLE- RIP OFF
Unacceptable - rip off I hired a Mercedes car from the East Midlands airport branch based in the Hilton Hotel Foyer. It was getting dark when I collected the car so it was placed under the foyer of the Hotel with artificial light. Vashal D from Green Motion walked...
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Anonymous
#1392658

Neil please tell people who are visiting your site yo use the money claims on line.gov It works hopefully it will stop these *** takers

Author
Cons
  • Rip off approach
  • Lousy service
  • Dubious damage report
Reason of review
Poor customer service
Loss
$938
Preferred solution
Full refund
Tags
Review #1015345 is a subjective opinion of poster.
0 comments

Green motion car rental - never, never rent from this company

2.1
Details
Several issues were faced with the rental company, as listed below in the order of occurrence. 1. When I called Green Motion inquiring about charges driving to Latvia & Estonia, I was told it would be 60 euros. However, at the time of rental, they said it is 72 euros due to additional taxes. 2. Due to flight delay, I picked up the car at 2am instead of 5pm the previous day, as per the booking (120 euros for 8 days). During pickup, I mentioned to the person at desk that I'll be returning the car at same time (2am). However, when returning at 1:30 am after 8 days, I was notified that they'll charge me for extra day (since I did not return it at 5pm) and it would be 100 euros! After arguing for almost an hour (at 2 am!), I agreed to pay for the extra day. 3. Seven hours after returning the car, to an open parking lot, I receive an email that a scratch was found on the car and I'll be charged for it. When I checked with my friend traveling with me, she mentioned she noticed a scratch that was not marked and that she took a picture of the same. My friend then emailed them the scratch, which is accepted as per their company policy, however they still charged me 352 euros. When I inquired why I was being charged even after sending them the evidence, I was accused of photo editing. Justification - the picture is too bright to be taken at night time, while it actually was not (the picture was taken under street light, as clearly seen from reflection). While researching online, I found that this is a general trait with Green Motion, to charge clients with false statements and following it up with rude accusations. Please avoid this company at all costs! I wasted several hundred euros due to their malpractice. Regards, A disgruntled customer
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Author
Location
Vilnius, Vilnius County
Pros
  • Car and price
  • Vehicle
Cons
  • Unfair return charge
  • Damage charges
  • Suspicious activity
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Green Motion Scam
  • Lithuania Car Rental
Review #941798 is a subjective opinion of poster.
0 comments
2.0
Details
Green Motion - Scam on Rental Windsheild Penalty
I rented a car from Green Motion Edinburgh Airport in May. It had a 1.5mm stretch on the windshield and they changed me for GBP 96.00 for the "damage". In fact, they did not show me any clauses (and there were nothing at the back of the contract) during the course of...
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Author
Location
Edinburgh, Scotland
Reason of review
Felt like scam on the spot
Loss
$96
Preferred solution
Full refund
Tags
  • Green Motion Scam
Review #913656 is a subjective opinion of poster.
0 comments

Green Motion Luton Airport

2.2
Details
I actually rented twice from GM's Heathrow branch last year, and had a very positive experience. Luton couldn't be more different. On arrival in Luton Airport I took a bus to the mid term car park and phoned GM as instructed. It took a few tries to get a reply. Eventually a guy arrived in something resembling a smart car. Since we're a family of 4 with a number of suitcases and bags, that wasn't really gonna fly. He drove off and came back 10 minutes later with a larger car. When we arrived at the office he tried to upsell me to this car. Eventually I agreed to pay another 16GBP to rent a diesel car for the week. We checked the vehicle together, albeit in the rain, and I signed off on the fuel level, plus a scratch on one of the wheel trims. I always take great care with rentals, and even put the car through the wash before returning it. But GM found two tiny indentations - and even that term is an exaggeration. They were barely visible to the naked eye. I'm certain they were not caused by me. GM charged me over 260 pounds for this "damage", and used the same line I've seen here about them having to charge because otherwise their leasing company would charge them. We argued strongly that the "damage" was insignificant, and not our fault. But as in all these cases, we had to get to the airport for our return flight, so I signed off for the 260GBP, otherwise we'd lose all of the 400 pounds hold they had on my card. But I deleted the line about agreeing to the condition of the car. The agent did drive us to the airport, and charged us 3 pounds which is the airport short term fee. I'd forgotten my bag in the GM office while we'd been arguing. We called them, and the guy did come back to the airport with the bag - but when he opened the window he held on to the bag and said "money first!" (direct quote). We had no change so handed over 5 pounds and got the bag back. I asked for 2 pounds change, but apparently he didn't have any. So ended my last experience with Green Motion. I might have been tempted to let all this go, but since so many other people have written about almost identical experiences with this branch, I'll make it very clear - I strongly recommend you do NOT use Green Motion.
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Author
Location
Luton, England
Pros
  • Vehicle quality and condition
Cons
  • Overcharge for repair
  • Unscrupulous
  • False accusations of damage
Reason of review
Unjustified charges, bad customer service
Loss
$333
Tags
Review #898532 is a subjective opinion of poster.
Resolved
0 comments
Hired a car from Green Motion attracted by low price. Car was presented to me late, and dripping water because it had just been washed, making it difficult to see scratches. Car had many scratches including 1 additional one caused by the car washer. When I returned the...
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Author
Location
West Sussex, West Sussex
Cons
  • Dubious damage report
  • Inflated charges for damages
Reason of review
Poor customer service
Loss
$110
Preferred solution
Price reduction
Tags
  • Green Motion Scam
  • Deceptive Damage Waiver Practices
  • Green Motion London Gatwick
Review #865333 is a subjective opinion of poster.
Resolved
3 comments
1.0
Details
I recently hired a car through Green Motion via the Ryanair website. The car was fine and in excellent condition and was fit for purpose. Sadly, whilst I had the car on hire someone smashed the off-side wing mirror when it was parked up. I took it back at the end of...
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Anonymous
#1140895

https://www.facebook.com/groups/1720429874900990/

Author
Location
Castle Donington, Castle Donington
Pros
  • Front office was friendly
Cons
  • Inflated charges for damages
  • Damage charging policy
  • Inflated charges for damage
Reason of review
Outright thieves
Loss
$995
Preferred solution
Let the company propose a solution
Tags
  • Green Motion Scam
Review #823675 is a subjective opinion of poster.
1 comment
I rented a transit van from Green Motion Leicester a couple of weeks ago. Upon my return they discovered some damage to the vehicle that was not caused by myself. When I picked up the vehicle it was raining and the van was a bit dirty. We did a full walk around and did...
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Anonymous
#1088587

Hey we were just scammed as well on 31st Dec. There were 3 tiny dots at the edge of the right front door. We were forced to sign to give up 995 pounds to not miss our flight a...

Author
Location
Somers, New York
Reason of review
Damaged or defective
Loss
$738
Preferred solution
Full refund
Tags
  • Green Motion Scam
Review #761367 is a subjective opinion of poster.