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Another victim of green motion rip off

1.0
Details
Another victim of green motion rip off
Booked a vw golf but got a honda jazz. Upon return they found a scuff on the right hand front mud cap which to me appeared old and in any case of no consequence. They now advise they will be charging me for this damage which I believe was pre existing but not noted as it was to small and only visible when in top of the wheel rotation. No amount of discussion with them made any difference. I note many others with similar experience with greenmotion. Suggest go elsewhere.
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Author
Pros
  • Car ok
Cons
  • Fraud
  • Being scammed from start to finish bad bad green motion
Reason of review
Pre existing damage on hire car
Preferred solution
Let the company propose a solution
Tags
  • Green Motion Ripoff
Review #1564660 is a subjective opinion of poster.
1 comment
1.7
Details
i rented a car from Green Motion for 2 weeks from their Gatwick location. As usual from a cheap rental company the upselling began as soon as i got in the door, trying to get me to upgrade to a bigger car, plus trying to sell me every insurance possible, "its only £25...
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WorrisomeFox
#1665628

It would be interesting for me to know if you hired the same vehicle I did and they charged you for the very same scratches. I had the exact same experience, also with the Hor...

Author
Location
Horley, England
Pros
  • Car
Cons
  • Overcharged massively for damage
  • Return car process
Reason of review
massive overcharging on damages
Loss
$1184
Preferred solution
Full refund
Tags
  • Green Motion Ripoff
  • Greenmotion Lgw
Review #1500036 is a subjective opinion of poster.
0 comments
1.0
Details
first of all i have rented a car which had to be passat or superb, but they didnt have that for some sort of reason, even though I booked it atleast a month before my trip, they claimed that they didnt have it and gave me Kia. Why do you give me Kia if I rent a premium...
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Author
Location
Heald Green, England
Cons
  • Worst ever customer service
  • Unfriendly staff
  • Poor communication
Reason of review
Poor customer service
Loss
$442
Preferred solution
Full refund
Tags
Review #1179130 is a subjective opinion of poster.
1 comment
1.7
Details
Avoid this company at all costs!! Rented a car from this company from Edinburgh Airport. The customer service upon arrival was lacklustre, very rude staff whom were insistent on adding unnecessary extra costs to our original quote. After some insistence on our behalf...
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Anonymous
#1422406

SAme thing happened today to me total loss 300. This comPany is scam

Author
Location
Ingliston, Scotland
Cons
  • Overpricing
  • Staff
  • False charges
Reason of review
Pricing issue
Loss
$980
Preferred solution
Full refund
Tags
Review #1174056 is a subjective opinion of poster.
0 comments

AWFUL GREEN MOTION CAR HIRE SERVICE - Glasgow aiport

2.1
Details
I went to collect my car on Saturday 16th September (arrived at c. 10:45 to the Green Motion Car Rental station). Upon arrival, the staff at Green Motion were extremely abrupt and quite rude in terms of their customer service - I as the lead driver did not have my passport - but I did have my driving license, my National Insurance Card, a photograph of my passport and several utilities bills with me. I was told that this was not acceptable and they needed to scan my passport. The confirmation email from Ryanair did not mention the need for the passport at all. However I do accept that the actual printed car hire voucher did state that passport or national ID was required as a mandatory document. I asked if we could change the lead driver to my friend who was the second driver and was told that this change could only be done through Ryanair as the originator of the booking, but the Green Motion staff were extremely unhelpful in helping me change this over. I asked if I could pay a fee to change the lead driver name and was told I could not. I rang Ryanair to get this changed over (I was happy to pay a fee for this) and after 19 minutes on hold to Ryanair at a premium rate number (0870), the phone was answered and then hung up. At this stage we asked Green Motion if we could take out a new policy/car hire in the other drivers name and I was told that there were no available cars (despite my original car being available). We were stranded there for 50-60 minutes and eventually rang a rival car company who were able to collect us and provide us with a car within 30 minutes. We had to pay £80 for this new vehicle. The service received by Green Motion was appalling. More importantly, it is worth me pointing out that every single customer that came into the Green Motion car hire shop within the 60 minutes that I was there – was subjected to the same level of awful service. There were 3-4 other parties that returned to the airport with me to get a different hire car. There were lots of people standing outside disputing issues, lots of people being told that they wouldn’t be able to go ahead with their car rental etc. Throughout all of this, the main problems were; the general tone and service of the staff (rude, short, no smiles, not courteous at all) and also, their general lack of willingness to help customers out. Instead of trying to fix the problems or help resolve issues, it seemed like their sole goal was to turn business away.
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Author
Cons
  • Unprofessional staff
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
Review #1102231 is a subjective opinion of poster.
0 comments

Green Motion - Unfair damage charges - beware!

2.4
Details
Hired a car with them and was given an upgrade to a new car at the desk when I went to collect the vehicle. Upon returning the car a tiny scuff mark was noted as new, which it probably was. The scuff was TINY, hadn't broken the paint, I actually initially thought it was splashed mud it was that insignificant. I was charged £230 for repairs! I requested proof the work would be done and asked for an invoice from the dealership for the repairs. I was not disputing the cost or damage I simply wanted to be reassured my money was going to what they said it was. The repairs are only carried out at "the end of the cars life with us" I was told. By which time I'm sure there will be many more scuffs and the car will have depreciatied and the repairs will not cost nearly as much as they have charged me. Totally unreasonable people, don't see common sense and are absolute scam artists. Be VERY careful if you rent from them. I have rented from numerous other companies and never had any problems like this. Avoid at all costs.
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Author
Location
Sipson, England
Pros
  • Vehicle quality and condition
Cons
  • Unfair charges
  • Being cheated
Reason of review
Pricing issue
Loss
$230
Preferred solution
Price reduction
Tags
  • Green Motion Ripoff
Review #1002189 is a subjective opinion of poster.
1 comment
1.8
Details
I rented a car from Green Motoon Stansted for 5 days. After 1 month the e-mailed me of traffic viotations -bus lane - which i paid immediately to Norwich City Council. Each penalty was 30,00 pounds. For the e-mails they sent me notifying of the penalty I had to pay...
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Anonymous
#1233117

After a month home, Green motion has informed us that we have a parking fine of 84 GBP and& 70GBP for costs for an undefined parking fine.No Time, No Location No reference num...

Author
Location
Limassol, Limassol
Cons
  • Poor excuses to rippff your credit card
  • Ripoff on unfounded administration costs
Reason of review
Pricing issue
Loss
$350
Preferred solution
Full refund
Tags
  • Green Motion Ripoff
Review #943544 is a subjective opinion of poster.