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Ge Appliances - Customer service

1.0
Details
I called GE appliances and the customer service is very rude I bought washer and dryer with Home depot . They deliver came 07/13/19. And 2 days latter the dryer doesn't work. Calling customer services for the dryer is like they making you a favor I can't understand the person looks like she has a potato in her mouth I listen mumbled person , make you repeat and repeat the conversation because she can't listening what I said. Take me 2 time call the customer services the first one her name Cheryl close the phone with not manners The second time the same . I spent a lot of money for what. .... To heard a not nice person. GE NEED TO IMPROVE CUSTOMER SERVICE FOR GOOD RELATIONSHIPS WITH CUSTOMERS
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Author
Pros
  • Hope that ge would stand behind their product
Cons
  • Lack of customer service
Reason of review
Damaged or defective
Tags
  • Ge Poor Service
Review #1590238 is a subjective opinion of poster.
Resolved
0 comments
2.0
Details
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Ge Appliances - Range hood defected from GE factory FUNNY :)
Range hood model #JVW5301SJ1SS I bought the unit which was built with the stillness finished side into the inside of the unite AND the Grid unfinished side comes into outside the unit see photos below! GE with long history unable to inspect their units before goes to...
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Author
Cons
  • I did not like it
  • Poor customer satisfaction
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
Review #1551851 is a subjective opinion of poster.
0 comments
1.7
Details
Yup. GE appliances stink!! Sure wish would have read pissed review BEFORE purchase. Purchased GE washer, dryer, range, dishwasher, french door refrigerator/freezer, microwave & range hood, delivered in Oct & Nov of 2018. After less then 4 months of use (just 2 of us)...
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Author
Cons
  • Poor workmanship problems within 4 months
Reason of review
bad quality,defective,poor service
Loss
$4
Preferred solution
Let the company propose a solution
Tags
Review #1492377 is a subjective opinion of poster.
0 comments

Ge Appliances - Do Not Buy GE or their warranty (Assurant) (Washer)

2.1
Details
I purchased a washer from Lowes in May of 2014 and I have had 6 service calls. It has had 2 motherboards replaced and the valve and the timer twice. It has stopped working again. I tried to call the company who handles the service contract and all I get is an endless loop to call the number I just called. It never offers me an option to speak with a person and if I press zero, I still get nothing. It is the most frustrating thing I have ever seen. I dial it and it recognizes my phone number and says my service event is "in progress" and then when I try to see if I have a repair appointment, it says it does not recognize me and to dial the previous number I just dialed. I have purchased a new washer with NO SERVICE CONTRACT - a Speed Queen. I will NEVER BUY another GE product or recommend them or use this Assurant company for anything again.
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Author
Cons
  • How i was treated
  • Charge for services not perfomred
  • Cust service
Reason of review
Poor customer service
Loss
$660
Preferred solution
Let the company propose a solution
Tags
Review #1060886 is a subjective opinion of poster.
1 comment
1.8
Details
I bought a home Jan/2014 that had several GE Monogram appliances. I've spent over $5000 since in repairs and service to get them in good working order. After waiting all day for the service tech to revisit a problem that had supposedly been fixed a month ago, he...
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Anonymous
#1220359

It's all about that serial number. Doesn't matter if you have a receipt and proof of purchase - they won't lift a finger without that number. Considering that Monogram is GE'...

Author
Location
Miami, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Ge Poor Service
  • Ge Sucks
  • Ge Lazy Employees
Review #653162 is a subjective opinion of poster.