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From You Flowers - Wrong flowers! Wrong deliver day! (to a FUNERAL!!!!)

1.0
Details
THE WORST florist I've EVER dealt with! First, the standing funeral spray that arrived was FAR from the $135.00 nice-quality one in the photo and it had cheap mums and carnations in it - like a bargain basement piece of JUNK! (A total embarrassment and I felt RIPPED-OFF and DUPED!) And THEN, they delivered it on the WRONG DAY, a full day ahead of the funeral, so it looked wilted and dying during the funeral service! WHY even bother showing a photo, if you're going to throw together any old thing you feel like? WHY ask what delivery day you'd like, if they're just going to dump it off whenever they feel like it????? WHY have an email address and a promise of a 4-hour reply, if they don't bother to respond for over 2 DAYS???? NOT a good way to build a brand or garner goodwill! * I'll make it my business to let everyone I know be forewarned to AVOID From You Flowers so they don't get screwed and hustled too by this horrific hustler that couldn't care LESS about customer service, let alone their own reputation! As far as I'm concerned, they FAILED me completely as NO FLOWERS arrived on Monday, April 25, as I instructed; and the GARBAGE they sent a day too early was a pile of cheap mums and carnations that RUINED what should have been a lovely final gesture to a fine lady! UNFORGIVABLE! I DOUBT THIS POOR EXCUSE FOR A BUSINESS WILL LAST SINCE THEY DON'T EVEN REPLY TO THEIR CUSTOMERS ONCE THEY'VE GOT THEIR MONEY!
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Author
Cons
  • Wrong flowers
  • No reply to my complaints
  • Lousy service
Reason of review
Order processing issue
Loss
$135
Preferred solution
Full refund
Tags
Review #1039272 is a subjective opinion of poster.
0 comments
1.3
Details
From You Flowers - STAY AWAY THE WORST COMPANY IN BUSINESS
From You Flowers - STAY AWAY THE WORST COMPANY IN BUSINESS
This was the worst decision I have made in a while! I wish I read the reviews first but I liked their products and prices and splurged on over $100 worth of flowers for Mothers Day. I ordered the "European Garden Bouquet" with a card (+$5.00) and special vase...
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Author
Location
Attleboro, Massachusetts
Pros
  • How fast they took my money
Cons
  • Making mom sad on mothers day
  • Not what i ordered
  • Customer service
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
Review #843233 is a subjective opinion of poster.
1 comment
BEYOND upset that my mother did not get her orchids on mother's day! None of her children are home to be with her and this would have definitely brought a smile to her face. I am so upset with this company and will NEVER order from them again! In addition, I can't...
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Anonymous
#1060802

Just an update, never received a refund. Was contacted via email and said someone would be in contact, no one contacted me.

Author
Location
Savannah, Georgia
Cons
  • Failed to deliver flowers on time
Reason of review
Problem with delivery
Loss
$49
Preferred solution
Full refund
Tags
  • From You Flowers Complaint
Review #633864 is a subjective opinion of poster.
0 comments

From You Flowers - Item delivered not as advertised

1.0
Details
From You Flowers - Item delivered not as advertised
From You Flowers - Item delivered not as advertised
We ordered a nice basket of flowers and plants for my mother for mother's day and what she recieved was four common green plants in cheap green generic plant holders. We paid $60 but I'm guessing the "florist" paid about a buck fifty each. Total rip off. When we called customer service they offered to refund us our money -- if they sent someone to pick up the plants from my mom! WTF? So they want to come pick up their *** plants rather than refunding me the money and sending her a nice arrangement for mother's day. Also, we are in Colorado and my mother is in Wisconsin, and we placed this order well in advance. In order to not make it weird for my mom, we are now odering from another, reputable, flower store. Below is the advertised basket and what actually showed up. Not even close! Moral of the story, never, ever order anything from "From You Flowers." Horrible product and worse customer service.
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Author
Location
Fort Collins, Colorado
Cons
  • Their products and employees
Reason of review
Not as described/ advertised
Tags
  • From You Flowers Complaint
Review #633379 is a subjective opinion of poster.
0 comments

From You Flowers - A day late delivery without explanation

1.4
Details
I ordered flowers for my mother in law on Saturday, May 2, 2015, for delivery on Friday, May 8, 2015. At 7 pm on May 8, I wrote an email to From You requesting an explanation. Flowers Customer Service answered my email at 2 am, stating that they had not had "time" to locate a local florist, in a well-populated area of New Jersey. The flowers were eventually delivered after 5 pm on Saturday, May 9, left on a front porch since no one was scheduled to be home. I'm still waiting for a response from the vendor. I've written the vendor that I expect a credit for their $14.99 delivery charge and to not send me coupons for future orders since it's unlikely I will utilize ever again.
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Author
Location
Long Hill, New Jersey
Cons
  • Late delivery
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Let the company propose a solution
Tags
  • From You Flowers Complaint
Review #633372 is a subjective opinion of poster.
0 comments

From You Flowers - Worst online company

My order was supposed to be delivered expedited and before noon the next day. Of course i get a call after lunch. Rep said they can't deliver since service is ongoing. Apparently florist was confused because deceased person's name is not on card. Obviously, the deceased can not be the recipient. I told them to update their site to include the deceased name so they can deliver appropriately. Then, florist requested to deliver to the house instead - the next day. I just cancelled the order altogether and asked them for refund. Not even an apology from the rep. Just got my apology after I emailed customer service. This company is the worst!
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Author
Cons
  • Misrepresentation
  • Failed delivery
  • Guarantee is false
Reason of review
Poor customer service
Loss
$77
Preferred solution
hire better customer service reps and have better contracted florists
Tags
  • From You Flowers Complaint
Review #622151 is a subjective opinion of poster.