SquareTrade - IPhone not covered

My daughters i phone 7 had no audio when she made or received calls. Being that she is attending university out of state a claim was filed and she was directed to an apple store for repairs. Apple said the phone was un repairable and they didn't sell refurbished phones offered to swap for $250 which we did and paid extra for a newer phone. I called square trade and they said it was fine however when I submitted the reciept the claim was denied I called and got a supervisor on the phone and was denied the $ 250. Thing is i knew all along the claim would be denied. It was no surprise. Do yourself a favor do not buy this *** warranty its a money grab that's all!
1.0
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I didn't like
  • Lousy
  • Impossible to collect on promised protection program
#1485456
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I purchased 2 dresses for which I was promptly charged and two weeks later the items have not been delivered, status showing "processing" and they keep trying to hit my card for more money, will not return phone calls, emails or in app texts and have now blocked me...
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Anonymous
Anonymous

Dear Customer Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with you...

#1308697
Public Storage - Locked on property/incompetence/lying
Public Storage - Locked on property/incompetence/lying
There should be some regulation to fraudulent,,negligent, dangerous, ,Lying, deceptive. Standard to which they operate. No morals and their complete and utter incompetence is mind-boggling. If you have been harmed by their deceptive practices, or were locked on the...
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Anonymous
Johnny Ringo

They are the worst! Public storage are liars and greedy as well as incompetent and negligent!

Paul Grasso
Paul Grasso

They are all of the above and then some I can't believe they have not been fined by the state or federal government

1.1
I liked
  • Office manager
  • Customer service and price at begining
  • Unannounced and exorbitant rent increase
I didn't like
  • Locked on the property after they closed with no way out
  • No after-hours live emergency number
  • Lack of empathy
#1285954
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I purchased a TV and a warranty from Squaretrade the same day, a little over one year later after filing all the paperwork and making a claim they refused to honor the warranty. They stated that because the warranty and the item were not purchased on the same website...
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Anonymous
Robert

I believe there is a class action suit dealing with this issue.

1.0
I didn't like
  • Misrepresent fraud
#1127010
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They charged my credit card over $2000 and claimed they had no record of it....then wanted me to provide PROOF that I had not authorized something they didn't even know about... ,buyer beware VERY dishonest company. How many ways can you dishonest, apparently at 100...
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Anonymous
Anonymous

Write a letter or call Costco. They are usually helpful. They should be aware of how bad apples like Square Trade reflect poorly for Costco. Enough complaints they will drop t...

1.0
I didn't like
  • Awful
#1030241
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Needs to be a double negative stars. I buy a square trade warranty with my iPhone SE. I accidentally spilled a little water on it and the screen had lines on it but phone still worked normally. Gave square trade a call and they said not covered by liquid damage sorry...
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1.0
#971846
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-Early September 2016: I submitted a claim in early September and received an email that they needed receipt of the phone I insured almost two years ago. I supplied that and the the repair bill. 9/23/16: Received a message from Monique at Square Trade and left me her...
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Anonymous
Anonymous

Janelle from square trade called me and fixed the problem. They covered my repair and the deductible. I am at peace with them.

CarlReich
CarlReich

9/7/16-Never received a call from a manager as I was told yesterday.9/8/16-Called to ask why I was not called by a manager and was told they did call me but left no message. ...

1.2
I didn't like
  • Fraudulent practice
  • Square trade is a fraud
  • Product or them honoring their contract
#968377
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SquareTrade - Does not acknowlege their own policies!
In April 2015, I bought a smartphone on Ebay with a two years Squaretrade warranty plan. The camera got defective after one and a half years, so I file a claim. I had to contact them four times. Every time, the claim got stuck in their system, three times the claim was...
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1.0
I didn't like
  • Fraudulent practice
  • Way i was treated
#932079
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SquareTrade - Horrible Company, Horrible Service, Stole my Phone

SquareTrade has horrible customer service. After more than a month of fighting them, they still have my phone and have refused to let me speak with a manager on three separate calls. All three I was told after a wait that a manager would call me back, and none did. They sent me the wrong phone twice in a row, then never sent the third time. I've called twice and been promised it is in the mail, and still no phone. All in all, I've spent maybe 10 hours on the phones with these folks, and it is still not resolved. I even got an email from them claiming it was resolved, even though I don't have the phone. I am going to call again, but I am not hopeful. I will NEVER use them again.
1.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Fraud
  • Service i received this time
  • Have not taken responsibilty for covered phone
#893050
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I bought a GE Stove a little over a year ago. I filed a claim and they made every excuse not to cover my item. Lucky as my husband calls me a pack rat. I had all the original paper work. First they put me on hold for an hour and a half and tell me that I have the...
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Anonymous
Anonymous

I reported them to the better business bureau and within 2 weeks I got my check

1.3
I liked
  • Service i received in the past
I didn't like
  • Service i received this time
  • Never replaced or repaired as agreed
  • Do not actually send a check
#875528
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