In June 2016 I called to add whatever channel on Directv would be broadcasting Copa America (soccer) for my son. The service rep set me up with what he said was the right package. He said it would be free for 3 months and then $14.99/mo. After adding the package, we weren't able to find the games on the channel added. After a couple of days I called back to find out what was going on, and found that we actually needed ESPN. I asked them to...
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Anonymous

Wiltsey There should be a support group....I was a 5 year customer and thanks the lord I always mailed my payments ....autopay just makes it easier on them to steal....mailed out thei...

2.9
I liked
  • Tv service
I didn't like
  • Dishonesty
  • Price
  • Customer service
#1001070
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour. For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out....
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Vitaechel

Vitaechel So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares

FrontierComCares Good Morning,
After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us di...

1.0
I didn't like
  • Product does not meet advertised speed
  • Charges are not as they were described
  • Customer service
#988767
My husband and I have a small concrete company and have had our office land line phone with Verizon since 2010. Loved Verizon!! After the Verizon/Frontier switch in April our internet went to pot or *** in a hand-basket. In May, we needed a static IP address..Frontier tried but unsuccessfully could not do it for us. Although Frontier opened up the "static IP address" for me to use they could not get it to work! I had to call a private IT...
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FrontierComCares

FrontierComCares Hello. We are here to help and can certainly look into this billing concern for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my te...

I have just gotten off the phone for the 4th time with at&t. I previously called and inquired as to if I would have a penalty for dropping my directv service. I was told I would have no penalty. I called back today to discontinue the service and I was told I would have a $400+ penalty. I asked to speak to a supervisor and I was put on hold. I hung up after 20 minutes of being on hold. I called back and was told I would have a $160 penalty....
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I signed up with DirecTV in Jan.2016. The location was rented, and when I cancelled my account in Aug 12, 2016, I was charged with some movie orders by the renters placed in Jan.and February!! we did not see these charges until AFTER the account was closed! I called Customer Service/Billing, and after long, convoluted explanations about not having a wall phone connection (what?? we all have cell phone these days, we don't need a land phone...
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Anonymous

Anonymous DIRECTV provides tv service thus why the tv in the name. Not directvinternet

1.6
I liked
  • Nothing at this point
I didn't like
  • High cancellation fees
  • Unable to honor what was promised when switching to this company
  • Ise
#930081
I cancelled my Directv service due to the fact that I moved to a location where I was told by the apartment complex employees that my apartment had to face a certain direction to be able to get their service but my apartment faced the opposite direction. So I called to have my service cancelled for that reason. When I made that call, I was unaware of what their procedure is for people cancelling for that reason. The guy I spoke with knew I was...
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I have recently purchased phones from wireless Advocates and just like the statements above, I have returned my phone in timely manner within 10 days. But the associated made a mistake and didn't cancel the account with sprint in timely manner. I noticed that in my account called sprint and they said they can't cancel it has to be costco who can cancel. So I called the costco wireless advocates and finally they cancelled the account. But it...
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3.2
I liked
  • Shopping there until
  • Price
I didn't like
  • Have to wait at checkout
  • Shame on you costco
  • No expert to answer question
#844419
Yes I had a card on file because directv REQUIRES you to. However, I was not at any time enrolled in auto bill pay. My account was disconnected back in April for non-payment yet I was still getting a bill with new charges up until August 21, 2015 when I got my financial aid money put on my school card and went to check the balance and came across a transaction for 613 dollars from DirecTV. I did not authorize this transaction. I did not submit...
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Anonymous

pacmom Let me know if your issue is resolved. I am forced into taking them to small claims court. They are deceptive on so many levels and people need to hold them accountable each t...

DirecTV went into my personal checking account and took their early termination fee. Equally disturbing, my bank did not warn me that an unauthorized entity was accessing my bank account to take money out. I had not set up a prior auto-pay or automatic draft feature with DirecTV. I am sure that in their legal disclaimers, their lawyers say it's ok to do that. Apparently, by paying for their service, I agreed to their unscrupulous practices. In...
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2.0
I liked
  • Signal quality was good
I didn't like
  • Early termination fee
#641739
I just cancelled internet service yesterday due to poor internet speeds and lack of concern over the need for service. They want to charge $95 for a service call to come out and fix my problem. I changed my connection cables and wires, tried two different computers , crawled under the house to make sure that there was no damage to the cable run there and found no problems. That means it should be the modem that is leased, the dish and...
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1.0
I didn't like
  • Poor equipment
  • Service fees
  • Service
#589063