I bought two tickets to Greyhound from Newark, NJ to Scranton, PA on October 18, 2017, for returning the next day, and my husband couldn't travel with me at last minute, so I called to this not generous bus company customer service for request my refund, and the person...
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Anonymous
JOJO

You have a choice of non-refundable or refundable ticket,Maybe you bought a non-refundable ticket?

1.9
I liked
  • That i could purchase online
  • Seeing all the amazing scenery of america
I didn't like
  • Unfair refund policy
#1307047
Riding the Greyhound Bus is such an unpleasant experience that you should be refunded Double Your Back for the purchase price of your ticket. They pack you into their filthy buses like sardines, they keep stopping at every lick hick town along the way, they rip you off...
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I liked
  • Drivers who made me laugh by telling jokes
  • Church people who gave us free sack luches in tucson
  • That god answered my prayers kept me from dying on bus
I didn't like
  • Disgusting smell of the buses
  • Creepy atmosphere of the entire premises outside and inside
  • All of the scary looking characters milling around the station
#1296146
May 2017, HAD to go to Houston, usual transportation by Amtrak was not available. Purchased two tickets for Greyhound with all its promises including comfortable ride with wifi and etc. But instead we boarded a bus (not a Greyhound) that needed to be painted, old, no...
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1.0
I didn't like
  • Filthy restroom unflushed waste
  • Unprofessional bus driver
  • No wifi as promised
#1073251
Greyhound Complaint On Friday August 14th I was denied boarding a Greyhound bus in Holland, Michigan for a ticket I bought and was confirmed by the ticketing agent and the driver. The bus was my connection to the Chicago airport where I had a flight back home to...
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Anonymous
Mariana

Same Ian happening to me except there was no bus to board due to a delay and they couldn’t stick me onto another bus to get me to Vegas sooner so I may catch my flight. I’m on...

Anonymous
Anonymous

Did you receive your refund??

1.0
I didn't like
  • Denied boarding
  • No service for purchased ticket
  • Customer service
#685714