I was unable to cancel my subscription online (they only let me upgrade it), so I submitted a ticket and was told I wouldn't be billed for the next billing cycle. I was indeed billed for the next cycle and spent way too much time after that trying to clear this up,...
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1.7
I didn't like
  • Unethical
  • Support
  • Way they conned me and charged fraudulently
#1131153
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We clicked on trial, it asked for card information and said we wouldn't be charged unless the trial was over. But it charged 750 (for 5 people) straight away, and even though we cancelled within the trial, now they refuse to refund saying it is not the policy since we...
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1.2
I didn't like
  • Unwillingness
  • Scam
  • Rudeness
#1027268
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I used to use Dropbox under an old gmail account. I decided to get rid of said gmail account because of all the spam I was receiving. I tried to log into Dropbox recently and they said they locked out my account for security reasons and that I needed to make a new...
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1.0
I didn't like
  • No support - even for pro users
#955074
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They keep billing my credit card for $750.00 every year. I no longer own the business and am retired. I cannot get anyone to respond to my emails. You can always get someone on the phone if you want to buy but never when you have a complaint. They should be put out of...
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1.0
I didn't like
  • Fake free trial and no option for refunds
  • Support
#952727
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I have been trying for months to cancel my subscription only to be charged an annual fee yet again for something I am not using as I no longer work for the company that required it. I have emailed them numerous times but no one ever gets back to me and you cant...
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1.0
Two Rocks, Western Australia
I didn't like
  • Being unable to cancel subscription and no response to my emails
#951243
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I'm just a personal home user. Dropbox asked me if I'd like to increase my user space by joining Business. It didn't seem quite right but .. There was no option for basic indicidual subscription I put in my credit card no just to try for a month. I don't think I even...
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Anonymous
Anonymous

It just happened to me too. I'm super upset. Thieves.

2.2
I didn't like
  • Unauthorized autopayment
  • Support
  • Not only lack of customer service but rude customer service
#947168
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