2 comments
If all Tracfones are as bad as the one I have, nobody would be receiving any phone calls, so I don't know why anybody would buy any of them, word of mouth goes a long ways.
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AlexTrac
#1707846

Hi CrispRaccoon835. I'm Alex from TracFone Wireless. I'm sorry that you are having some problems. We would like to discuss the details of the issue, so that we can address it ...

Author
Reason of review
Bad quality
Tags
  • Dont buy tracfone
Review #1567487 is a subjective opinion of poster.
3 comments
2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

Author
Pros
  • Convenience of buying minutes once a year
  • I used to like the affordability
Cons
  • Tech support
  • Incompetent customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #1526027 is a subjective opinion of poster.
0 comments

TracFone - Extremely POOR Customer Service!

1.1
Details
I called several times, 3 to be exact, and got 3 different answers from 3 different customer service reps. Now that's customer service! Rep need to be retrained.really bad experience with TracFone! I hate calling your customer service dept. Even this is rediculous that I have to ave one hundred words to even submit a complaint! What a terrible company. I have no idea how many more words I have to go. To hit one hundred. I do not count them. Hopefully this is enough we will see.s Nope not enough yet! So I will just keep writing until this *** system lets me know I have enough words.
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Author
Location
Chester, Pennsylvania
Cons
  • Absolute poor customer service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Dont buy tracfone
  • Prepaid phone plan
Review #931521 is a subjective opinion of poster.
Resolved
1 comment
1.8
Details
I purchased a SIM card for the BYOP service that Tracfone now offers and after 4 days of speaking with various Tracfone CSRs I was finally informed that I would need to purchase another SIM card which I refused to do. I requested to have my old phone re-activated and...
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AlexTrac
#1036311

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Author
Location
North Port, Florida
Pros
  • Cost when i used very few minutes
Cons
  • Lack of customer service understanding
  • Not being able to activate a byop
  • Being told i lost my mins
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #702583 is a subjective opinion of poster.
2 comments
My tracfone receives my text message limit of 200 a day...ALL SPAM!! I am F+++Ing Pissed! I have tried everything from STOP to calling them F'N As=Holes Quit texting my phone. I have really had enough!! I just want to take this *** phone and toss it under the tire of...
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AlexTrac
#874489

I was about to give up on my phone until I found this email address for TracFone and they actually fixed all my problems. Now, I am glad I decided to give it another try. Send...

Author
Loss
$350
Tags
Review #450804 is a subjective opinion of poster.