I only ordered the first set of movies because of PCH. I never received any more movies because I don’t have kids in my house and I tried calling them to opt out to no avail. They kept sending me emails to charge my card for movies they selected. Then, they did charge...
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DMCMemberAdvocate
DMCMemberAdvocate

Please let me help! I am the Member Advocate for the Disney Movie Club. That is not the type of experience I want you to have with us. Give me a call at 888-608-8100, 9 a.m. t...

Anonymous
Anonymous

Did you actually READ before joining the Club? The monthly films are optional, but you must decline the offers. But yeah, you must buy 4 more movies during the next 2 years or...

1.0
I didn't like
  • Whole setup
#1417777
Reply to reviews
I bought one movie for $1.00 and got two for free like, four months ago-ish. Then all of a sudden I find that I'm part of their Membership Program? I was charged for a movie on Nov 28th 2018. I don't want this movie. I emailed them trying got explain that I don't want...
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DMCMemberAdvocate
DMCMemberAdvocate

I want you to have a good experience with your Disney Movie Club Membership. I want to make sure it works for you. Please give me a call directly at 888-608-8100, 9 a.m. to 6 ...

1.0
I didn't like
  • Disney movie club membership policy
#1415046
Reply to reviews
About a year ago, I became a Disney Movie Club member because of an ad I found on a website called Swagbucks. After I got the movies, I decided I didn’t want them after all, so requested to have them sent back. Unfortunately that never happened because my parents were...
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3.0
I didn't like
  • Deceptive pricing
#1396004
Reply to reviews
The Disney Movie Club looked liked a good deal when I first signed up, but what a huge mistake that turned out to be. When I signed up it said you only had to buy 3 movies at full price. Once I had paid it turned out it was actually 5 movies at full price. The biggest...
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DMCMemberAdvocate
DMCMemberAdvocate

I am sad to hear of your experience with us. Yes, the Featured Title is part of your Membership. If we do not hear a response from you by the deadline you will be sent and cha...

1.6
I didn't like
  • Shady
  • Overpriced
  • Deceptive pricing
#1294044
Reply to reviews
Disney Movie Club - Unauthorized charges and orders
This is now happened to me more than once which makes we think that the entire club is a scam. First, I believe this is a third party that manages the club, not a directly owned Disney company as I have never been disappointed in any Disney product or service as I have...
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Anonymous
Larry Matlock

Disney movie club allowed an unknown, and unauthorized user, to purchase over $2415.00 in charges in August, 2018. Contact with customer service by telephone are not helping i...

DMCMemberAdvocate
DMCMemberAdvocate

Oh no! That should certainly not happen. If you decline the Featured Title, you should not receive that. If you have a Decline Confirmation Email, please forward this to me di...

3.0
I didn't like
  • Way you do things
  • Product and advertisment fraud
  • Practices and customer relations
#1141096
Reply to reviews
Disney Movie Club - Scammy and completely untrustworthy
Disney Movie Club - Scammy and completely untrustworthy
Disney Movie Club - Scammy and completely untrustworthy
So I go to make a payment on something and for a second AND third time DMC plays imaginary check out with my account. I haven't been on the website for a few weeks so that's how I know it wasn't me and the only person that lives with me is my husband. This isn't the...
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DMCMemberAdvocate
DMCMemberAdvocate

That is not the type of experience we want you to have. Please let us help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly a...

h.kitchener
h.kitchener

Avail yourself of the dispute process with your card issuer and be thankful you didn't give them your bank info or use a debit card.

1.8
I liked
  • That with vip you can get free pins
I didn't like
  • Scammy and fake charges to your card
  • Getting to a person is near impossible
#1140975
Reply to reviews
If you read the materials carefully you are getting what you are promised. After completing my commitment and reaching VIP status I tried to call to simply stop the ridiculous "selection of the month" where they ship and bill what they want to send if you don't...
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DMCMemberAdvocate
DMCMemberAdvocate

Doug, That is not the type of experience we want you to have. The Featured Title program is part of every Disney Movie Club Membership Please give my team a call at 800-459-70...

3.2
I liked
  • Disney movies
I didn't like
  • Deceptive trade practices
  • Problem resolution
#969358
Reply to reviews
Disney Movie Club - Just got a collection letter for what I ask?
I have been a member with this company for over 2 years now and their practices have gotten worst every month. I have been charged for returned products and never received my promised refund. I returned movies and even sum the customer service agents stated that "oh it...
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Anonymous
Anonymous

Also if someone sends you mail through usps by their mistake you do not have to return it. It is considered a gift. Also. Take screen shots of rejecting the movies.

DMCMemberAdvocate
DMCMemberAdvocate

That is not the type of experience we want you to have. Please let us help! Give my team a call at 800-459-7002, 9 a.m. to 6 p.m., EST, Monday – Friday, or email me directly a...

1.5
I liked
  • Online shopping
I didn't like
  • Website was a little hard to use
  • How they handled the complaint
  • Sends unasked for products
#962853
Reply to reviews
I received 2 movies that were the same in the same month and was charged my bank account was so messed up because of it they never said sorry they just blamed me when I in fact declined the movie when I should not have had to I was told over the phone the...
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DMCMemberAdvocate
DMCMemberAdvocate

That is definitely not the level of customer service experience we demand from the Disney Movie Club. I sincerely regret this is what you experienced. Please give me the oppor...

Anonymous
Anonymous

Lets say you order Star Wars as a preorder... or hey even as just a regular order (like if you did it now) and then two months from now that is the featured title. There is NO...

1.0
#829284
Reply to reviews
About every other week for six months I have been getting movies that I did not order in the mail from DMC, Box 8023,Menasha, Wi 54952. Therefore I do not pay for them and never will. They are also sending blue ray movies and I do not now nor have i ever owned a blue...
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herbw
herbw

These comments are not worth a response.

lanette001
lanette001

Read the contract when you sign up and you'll know what your responsibilities will be. Sounds like you just signed up and agreed without understanding, that's not DMC's fault...

1.0
I didn't like
  • Whole set up
#710114
Reply to reviews