Absolutely awful, awful company to do business with. They don't care about you. You're a number, not a human. They'll bait you with one price but charge another. Forget asking about it, in-store or over the phone. You'll get different answers from different people, but...
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Anonymous
Anonymous

Exactly!

2.2
I liked
  • Unlimited data plans
I didn't like
  • Being treated like i dont matter
  • Poor customer service
#1086492
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They said 24/48 hrs to repair my phone (cracked screen) that was almost a month ago (10th April - it was collected on the 11th). Despite messaging and asking what's going on, I'm no clearer as it seems the phone is still not repaired. In fact today whenI informed them...
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I didn't like
  • 28 day not 48 hour repair time
  • Not understanding the customer
  • Just after your money
#1043467
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I signed up for a plan from Sprint that was the phone (an s6 edge on lease) and their plan for a total of $60 per month. I am on a limited budget and that was all I could afford. The Sprint site as well as the store confirmed the plan for me. All was fine for 3...
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Anonymous
Anonymous

Sprint tells you one thing and does another they get you trapped in there lease program and fee you so you owe them your whole paycheck there customer service is out of...

2.3
I didn't like
  • Unfair billing practices
  • Deceptive practices
  • Plan switch rates
#911080
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Worst experience ever from a Telecommunications company. Bait and Switch on service and quoted price. Was quoted $149 in April for service that took 2 months to be installed due to issues with Verizon merger and was offered a free month of service to help with my...
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Anonymous
Anonymous

These guys constantly send me cards inviting me to the service. The only problem is the service doesn't exist where I live. It's blatantly dishonest. Isn't reputation importan...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had. We can certainly take a closer look into this billing issue for you. Please send us an email to AskFrontier@f...

2.6
I liked
  • Verizon better
  • Have coverage in my area
  • Fios is fairly reliable
I didn't like
  • Bait and switch with pricing
  • Way they mishandled the transition
  • Being told one thing and delivered another
#905284
I used this company because of their attractive pricing (£69.99) and the service promises on their website. At first, I heard nothing and had to chase after several week. I received a reply stating that the screen would not separate from the digitizer and the cost...
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1.0
I liked
  • Website easy to use
I didn't like
  • False pricing quoted
  • Excuses
  • Gave conflicting information
#834945
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I have been with Sprint for more then 10 years, I only purchase a new phone at the 2 yr renewal time and pay on time. This time around they have this new "DEVICE ACCESS CHARGE of $25 per line per phone" which is basically stealing anywhere from $600 -$1,800 dollars...
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LadyScot
LadyScot

No one duped you. YOU were told the charges before you accepted the plan. If you accepted the plan, you accepted the charges.

Anonymous
***

You are being charged a fee of $25.00 per month because you got 2 year contract price on a no contract plan...... that's how all the Wireless companies roll these days.

1.7
I didn't like
  • Dishonest company
  • Being lied to about my plan and the pricing of the plan
  • Unfair billing practices
#816288
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