After noticing an extra $10 equipment fee that has been added to my bill since August, 2016, I contacted DirecTV January 2, 2017, to determine why the fee had been added and to request a refund of $50 I had overpaid from August through November 2016, along with a...
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I didn't like
  • Being lied to about services
  • Decipt in the phillipines
  • First person i talked to in the cancellation dept was rude
#986073
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Hello i have bean a Directv customer since July of 2015 however you got rid of Channel 8 ABC WMTW however its my favorite local news channel so thanks to the decision to get rid of a channel i enjoy i will pay the early termination fee and switch to dish network witch...
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1.0
I liked
  • Service as a whole
I didn't like
  • No local channels
#983218
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I am very dissatisfied with my DirecTV account. I feel that the constant price increases starting months after initial service are truly price gouging. I do not believe that DirecTV has anything akin to an honest, customer service philosophy. The service itself was OK...
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1.3
I didn't like
  • Bad reception in bad weather
#975184
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My service started in April and by May, I started having issues with my system. On two separate occasions, two different Directv installers came to fix my system and stated that the installation was not done properly. It was not grounded, placed too high on the roof,...
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Anonymous
LynnThomas

I'm so sad your people came to my house an drop my tv and I tried to call an see will you fix wnat broke , you told me you will seen me 450 dollar.this been going on sent O...

Anonymous
Josh

I have had damages on my house for two months now and still no response. I am going to take legal action because there is now water from rain and snow getting into the house.

1.9
I didn't like
  • Poor customer service
  • Warranty issue
  • Damage to my equipment
#942502
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DO NOT.....AGAIN, DO NOT SIGN UP WITH DIRECTV. FIRST, YOU WILL GET TERRIBLE INTERRUPTED SERVICE -- LONG, LONG PAUSES BETWEEN CHANGING CHANNELS -- THE MOST TERRIBLE CUSTOMER SERVICE EVER. THEY COULD CARE LESS IF YOU THREATEN TO CANCEL. WHEN YOU CALL TO CHANGE A PLAN,...
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2.1
#940291
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My housemate moves out, and I now want to get a direct TV account in my name, after he cancels the current account in his name. Because I have lived in the house for a number of years while his Direct TV account was active, AT&T will not allow me to open a new account...
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1.0
I didn't like
  • Absurd policies
#935558
Reply to reviews
I called ATT to order DirecTV as part of a bundle with my mobile service. I was bounced around between automated phone system and humans, finally ended up with DirecTV. Stated why I was calling & what I wanted. Instead, I got a sales pitch that I didn't want. I asked...
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2.3
I didn't like
  • Poor customer service
#934216
Reply to reviews
DirecTV has been using policies and fine print to take advantage of customers. Enough is enough! That's why I created a petition to Carmen P. Nava, Senior Vice President – Customer Care, which says: "Prices go up, fees appear and cancellation of terrible service costs...
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1.0
I didn't like
  • Managers dont help you either
  • Profits over people
  • Manipulative sales
#927178
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I was following the recommendation of my ATT sales person to switch my service to Direct TV. A new service was installed just a week ago. The service was interrupted on Sunday morning. I called DTV technical support and they claim they can not fix it remotely. Their...
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Anonymous
Anonymous

The technician came a week later a fixed the problem. The problem was a connector in te wall and grounding that was not done properly by the installer. The technician told me ...

3.0
I didn't like
  • No assistance from supervisors
  • Long wait times for customer service
  • Service appointment a week away
#916690
Reply to reviews
Directv - Horrible Company Do NOT GET SUCKERED in and RIPPED OFF
Directv - Horrible Company Do NOT GET SUCKERED in and RIPPED OFF
Directv - Horrible Company Do NOT GET SUCKERED in and RIPPED OFF
We switched to DT from cable which we loved, so we could use our satellite in our motor home . When we called we explained to them exactly what we had they told us yes no problem we have what you need. After tech came out and installed everything in our house ( which...
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1.7
I didn't like
  • Bait and switch with the lies
  • Poor customer service
#861054
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