Believe everything you hear and read about how insultingly horrible DirecTV's service is since AT&T took over. We notified DirecTV three weeks before our move, and they sent us a confirmation email of our appointment from 8am to Noon today. At ten minutes after Noon I...
Read more
1.0
I didn't like
  • Appointment no-show
  • Lied to
  • Worst customer svs ever
#1409319
Reply to reviews
After noticing an extra $10 equipment fee that has been added to my bill since August, 2016, I contacted DirecTV January 2, 2017, to determine why the fee had been added and to request a refund of $50 I had overpaid from August through November 2016, along with a...
Read more
I didn't like
  • Rude customer service representative
  • Decipt in the phillipines
  • First person i talked to in the cancellation dept was rude
#986073
Reply to reviews
Hello i have bean a Directv customer since July of 2015 however you got rid of Channel 8 ABC WMTW however its my favorite local news channel so thanks to the decision to get rid of a channel i enjoy i will pay the early termination fee and switch to dish network witch...
Read more
1.0
I liked
  • Service as a whole
I didn't like
  • Removal of local channel
#983218
Reply to reviews

I am very dissatisfied with my DirecTV account. I feel that the constant price increases starting months after initial service are truly price gouging. I do not believe that DirecTV has anything akin to an honest, customer service philosophy. The service itself was OK...
Read more
1.3
I didn't like
  • Bad or no reception during inclement weather and price increases
#975184
Reply to reviews
My service started in April and by May, I started having issues with my system. On two separate occasions, two different Directv installers came to fix my system and stated that the installation was not done properly. It was not grounded, placed too high on the roof,...
Read more
Anonymous
LynnThomas

I'm so sad your people came to my house an drop my tv and I tried to call an see will you fix wnat broke , you told me you will seen me 450 dollar.this been going on sent O...

Anonymous
Josh

I have had damages on my house for two months now and still no response. I am going to take legal action because there is now water from rain and snow getting into the house.

1.9
I didn't like
  • Damage to my equipment
  • Warranty issue
  • Customer service
#942502
Reply to reviews
DO NOT.....AGAIN, DO NOT SIGN UP WITH DIRECTV. FIRST, YOU WILL GET TERRIBLE INTERRUPTED SERVICE -- LONG, LONG PAUSES BETWEEN CHANGING CHANNELS -- THE MOST TERRIBLE CUSTOMER SERVICE EVER. THEY COULD CARE LESS IF YOU THREATEN TO CANCEL. WHEN YOU CALL TO CHANGE A PLAN,...
Read more
2.1
#940291
Reply to reviews
My housemate moves out, and I now want to get a direct TV account in my name, after he cancels the current account in his name. Because I have lived in the house for a number of years while his Direct TV account was active, AT&T will not allow me to open a new account...
Read more
1.0
I didn't like
  • Absurd policies
#935558
Reply to reviews
I called ATT to order DirecTV as part of a bundle with my mobile service. I was bounced around between automated phone system and humans, finally ended up with DirecTV. Stated why I was calling & what I wanted. Instead, I got a sales pitch that I didn't want. I asked...
Read more
2.3
I didn't like
  • Customer service
#934216
Reply to reviews
DirecTV has been using policies and fine print to take advantage of customers. Enough is enough! That's why I created a petition to Carmen P. Nava, Senior Vice President – Customer Care, which says: "Prices go up, fees appear and cancellation of terrible service costs...
Read more
1.0
I didn't like
  • Managers dont help you either
  • Poor customer service
  • Profits over people
#927178
Reply to reviews
I was following the recommendation of my ATT sales person to switch my service to Direct TV. A new service was installed just a week ago. The service was interrupted on Sunday morning. I called DTV technical support and they claim they can not fix it remotely. Their...
Read more
Anonymous
Georgianne

I have had problems before it was even installed, 2 of my payments are sitting in a closed account and my services are shut down. I think I have spoken to every worker and the...

Anonymous
Anonymous

The technician came a week later a fixed the problem. The problem was a connector in te wall and grounding that was not done properly by the installer. The technician told me ...

3.0
I didn't like
  • Long wait times for customer service
  • Poor quality
  • Arrogant service supervisor
#916690
Reply to reviews