In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to many times, all to still have a computer with faulty hardware and error codes. Their repairs department is convinced that the issue is resolved, but my laptop after only a few...
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1.0
I didn't like
  • Customer support - rude and ineffective
  • Customer support - lies
  • Refusal to make repairs under warranty
#1004439
Bought a Dell 5559 laptop, which proved to have a defective keyboard laptop. The backlight cannot be turned off. Was on the phone with "customer service" in India for nearly 2 hours. Finally gave up because the guy put me on hold for half an hour and never came back. Took the device back to Costco, where I bought it. Salesman told me the keyboard was defective and I had to contact "concierge service." Did so, they put me through another 45...
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1.0
I didn't like
  • Company obviously dodging warranty service
#949853
I purchased a Dell Inspiron 15 7537 from Costco on July 25, 2015, it was the demo / floor model. Unfortunately and probably because it was a floor model, the back light doesn't work on the keyboard - No big deal so I submitted a warranty request to Dell Support. Here are the instructions from Dell "You will now receive your support request confirmation number via e-mail." The primary contact was set to "email" - The request was sent on August 4,...
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3.3
I liked
  • Price performance is good for this product
I didn't like
  • Customer service
  • Strung along for months
#699685