Very bad experience By phone . I ordered a laptop at sale price as a christmas present for my gradaughter. I provided all info including credit card info. Did not get email cinfirmation after 1/2 hour called company ,after being switched to multiple people with English...
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1.0
Product
I didn't like
  • Lying cheating advertising
#1131993
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In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to...
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1.0
I didn't like
  • Customer support - lies
  • Customer support - rude and ineffective
  • Refusal to make repairs under warranty
#1004439
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Bought a Dell 5559 laptop, which proved to have a defective keyboard laptop. The backlight cannot be turned off. Was on the phone with "customer service" in India for nearly 2 hours. Finally gave up because the guy put me on hold for half an hour and never came back....
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1.0
I didn't like
  • Company obviously dodging warranty service
#949853
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Resolved

I purchased a Dell Inspiron 15 7537 from Costco on July 25, 2015, it was the demo / floor model. Unfortunately and probably because it was a floor model, the back light doesn't work on the keyboard - No big deal so I submitted a warranty request to Dell Support. Here...
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4.0
I liked
  • Price performance is good for this product
I didn't like
  • Customer service
  • Strung along for months
#699685
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