Packages not delivered...2:30PM Friday called UPS - routed to call center in the Philippines... opened a ticket...notified UPS driver, pkgs not received (Friday). 5:30PM Friday, Received call from Ups in USA (John in training)...the driver contacted by (Jen) dispatch,...
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I liked
  • Speaking with gretna
  • She was helpful
  • And in the usa
I didn't like
  • Philippines call center was extreemely difficult to work with
  • Driver admitted he delivered 3 pkgs to the wrong address however
  • Customer service and delivery
#1114703
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Woke-up this morning to discovered my 96 years-old Mum had accepted a gigantic parcel. But I hadn't ordered anything like it in size. I looked at the single label on the parcel. I saw the wrong person's name, the wrong postcode and the wrong street name. Did a Google...
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#845724
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This is the second time UPS has delivered an expensive package to the wrong address. The last time was a $3500 guitar. I spent 1 1/2 hours on the phone trying to track it down. The driver seems to have realized his mistake and picked up the package and brought it my...
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#703602
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