Packages not delivered...2:30PM Friday called UPS - routed to call center in the Philippines... opened a ticket...notified UPS driver, pkgs not received (Friday). 5:30PM Friday, Received call from Ups in USA (John in training)...the driver contacted by (Jen) dispatch,...
Read more
I liked
  • And in the usa
  • She was helpful
  • Speaking with gretna
I didn't like
  • Driver admitted he delivered 3 pkgs to the wrong address however
  • Philippines call center was extreemely difficult to work with
  • Customer service and delivery
Reply to reviews
Woke-up this morning to discovered my 96 years-old Mum had accepted a gigantic parcel. But I hadn't ordered anything like it in size. I looked at the single label on the parcel. I saw the wrong person's name, the wrong postcode and the wrong street name. Did a Google...
Read more
Reply to reviews
This is the second time UPS has delivered an expensive package to the wrong address. The last time was a $3500 guitar. I spent 1 1/2 hours on the phone trying to track it down. The driver seems to have realized his mistake and picked up the package and brought it my...
Read more
Reply to reviews