I've purchased from new, a 2011 Heartland Edge M18. Shortly after 1 year and gradually worsening until now, its gradually 'sunk' in around one of the floor beams in the bathroom (in front of the toilet). I took it to Arbutus Service Dept by Nanaimo a couple of times...
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1.8
I liked
  • Design
  • Loved the edge 18 look
I didn't like
  • Poor incomplete assembly
  • Poorly bonded flooring
#921922
Reply to reviews
After installing hardwood throughout the main floor of our large home, we first noticed boards shrinking, cracking and lifting in February of 2015. Our first call to LL was shortly thereafter. It is now December and there is NO RESOLUTION. One might expect a few days...
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Anonymous
Michele

Did you let the floor acclimate to your home for a week before installing?

Anonymous
Anonymous

LL Response The condition you mention about the flooring shrinking and cracking is a tell-tale sign of problems connected with the care of the flooring (maintaining proper tem...

2.0
I didn't like
  • Quality
  • Warranty
  • Customer service
#745652
Reply to reviews
What I originally thought was a great deal on a small lot special purchase became a huge liability when a home inspector determined that the naturally occurring defects in the wood were the result of a wood destroying insect infestation that can damage the flooring and...
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Anonymous
Sonia Ochoa

I will be contacting lumber liquidators soon in reference to faulty floors they sold me as well- same issue powder beetles. Terminix left my home just about 2 hours ago and de...

Anonymous
CustomerCare

LL Response to Product sold with wood destroying insect infestation: We take such matters seriously and the company that made this purchase filed a complaint where investigate...

2.7
Brooklyn, Ohio
I liked
  • Great price and product line
I didn't like
  • Lousy corporate customer service
  • Wood destroying insect infestation
  • Voided warranty-what warranty
#550882
Reply to reviews
Both flooring from lumber liquidators and it start grapping. Got in touch with their customer service specialist and they said that the floor was not defective and offer me a $300 store credit, which I didn't sign because I spent over $1300 for labor & flooring...
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vicki4homes
vicki4homes

Please file a complaint with the attorney General in Virginia for consumer fraud. LL is based there. Please file a complaint with the National Wood Flooring Association NWFA.o...

#421257
Reply to reviews
I purchased 600 square feet of pre finished Cypress from LL and the finish started pealing within a couple of weeks. They sent an "independent inspector" out and told me it was installed wrong and to much moisture was found in the crawl space. They offered me two boxes...
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Anonymous
LL Customer Care

Sorry to hear this happened, however it's important to note that the presence of a "finish issue" well after installation is a sign something else is at play as the inspector ...

#405232
Reply to reviews
We purchased over $7000 of Scandian Brazlilian Cherry Hardwood Floors. Defective finish. Company will not call back, or stop at house to view defective product. Floors look like 50 years old with abuse from day one. Even other contractors say floors were defective...
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Anonymous
Anonymous

The real problem are the sales people and the lack of understanding about exotic wood flooring. Wood floors dent and scratch, by nature.

Anonymous
never again

I have chipping where boards meet and scratches everywhere. I have only used Bona as instructed. No floor care company can help, they just say I am stuck with a bad product. ...

#332034
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