I am an accounting student and the book that I needed cost $223.32 However, my order was on back order and needed it to arrive as soon as possible. I proceeded to cancel my order since I had already successfully ordered the book through another website. By the time...
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Anonymous
InternationalMonitorLizard

It has been 5 months since I canceled my order. They were able to process my return and sent me a credit memo for the amount due to me, however I was supposed to get this mone...

1.4
I didn't like
  • Lack of attention to customers
#1381764
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Don't have books listed for purchase on your site when you know you don't have them available to ship out. It screws over students royally. At least have the decency to clearly indicate the status of of books as being in stock or out of stock/back ordered. People need...
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2.1
I didn't like
  • Customer service
  • It support as well as their actual website errors
#1342925
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The power of social media should expose these con-artists for who they are. I am having the same issue as others. I ordered a book with overnight shipping. Two days later I am told it is on back order and that it will be processed within 30days. Or I can cancel. If I...
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Anonymous
Linda

This EXACT scenario happened to me too! Just yesterday my book order was placed on Back Order, and it means I need to wait 30 days for a chance that there will be stock!!! So ...

1.3
I didn't like
  • Call center will not deviate from script to allow for help
  • Poorly designed website and video player
  • Customer support ignoring support tickets
#1341762
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Gyft - Nonexistent Customer Service and Thieves
I redeemed $150 through Gyft for a gift card with one of their stores (6/25). Tried to use it immediately after purchasing and at checkout I was told there was no balance. I immediately notified Gyft about this issue through their boilerplate email ticketing system. I...
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1.0
I didn't like
  • Zero customer service
  • No recourse for wronged consumers
  • No clear chain of escalation
#1296843
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I have been trying for several month to get Person's representatives/educators help with Revel set-up for Canvas for Psychobiology course. I have asked at least for a guide to do it myself (this is my first class offering on Canvas and Canvas system is new to our...
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1.0
I didn't like
  • Poor support
  • Poor customer support
#978032
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