Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...
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I didn't like
  • Cost and customer service
  • Bait and switch
#1345062

Cox Communications - Fraudulant Business Practices, charging over $600 in disconnect fees

I have had service with Cox for 2 1/2 years. Pay 107 a month for the highest speed internet, which has never been of a high speed. I called to cancel and they are trying to state I am in a 3 year contract. I hung up mad. The next day I submitted an online ticket to cancel. After 4 tickets they finally called and said we see you called yesterday, I said yes but they tried to say I was in a 3 year contract so I got mad and hung up. He said I do not see a contract on your account. I said great then had him credit some bogus charges (3 $55 reconnect fees on the same day and two $10 payment charges) then he transferred me to the retention department. That guy then tells me there is a 3 year contract. He said he would send it to me by email along with disconnect form. I get the contract, account number is different and no signature. How can you claim someone who has never read this 3 year contract nor signed it is in a 3 year contract. I would have never agreed to 3 years with early penalty of 100% of monthly commitment for extent of the contract. I am going to have to take this to court. They are now saying I owe over $600! I had a 0 balance and was a customer for 2 1/2 years and this is how they treat me. They will put this on my credit report making others think I am a bad payer, when in reality Cox has fraudulent business practices. This contract is not valid!
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Internet
  • Customer service i received and the resolution
  • Contract lies
#1104693
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Cox Communications - Mis Information at set-up

I helped my son who was working at the time to get Cox cable, internet, and they offered a free phone--for $99.99/per month When the first Bill arrived the actual bill was $146 and change, Upon calling in to the service line I was told that the promotion we signed up for was not right. After pleading with the service man over the phone he stated that the bill would be reduced to $123.00/per month but we would have to return the phone since it really cost $31.00 per month. As a result we will not honor the bill and be seeking computer service and cable to another provider.
1.5
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
I didn't like
  • Billing practices
  • Awful customer service
  • Bait and switch marketing and delivery
#890006
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We have an outside sales employee that works from his home office most of the time. We have a VOIP phone system, and as such we need a static ip address internet connection for him at home in order to maintain connectivity for the phone extension. This allows us to...
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Anonymous
Kelly

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these...

#494002