Tag cox pricing Reviews and Complaints
Worst customer service ever! 9-2-18: Tried "chat" because I couldn't get logged on to my online Cox account. Was asked security question about name of my first pet. I have never owned a pet, but representative said there was an answer there. Since I didn't know the...Read more
Cox Communications - Fraudulant Business Practices, charging over $600 in disconnect fees
I have had service with Cox for 2 1/2 years. Pay 107 a month for the highest speed internet, which has never been of a high speed. I called to cancel and they are trying to state I am in a 3 year contract. I hung up mad. The next day I submitted an online ticket to cancel. After 4 tickets they finally called and said we see you called yesterday, I said yes but they tried to say I was in a 3 year contract so I got mad and hung up. He said I do not see a contract on your account. I said great then had him credit some bogus charges (3 $55 reconnect fees on the same day and two $10 payment charges) then he transferred me to the retention department. That guy then tells me there is a 3 year contract. He said he would send it to me by email along with disconnect form. I get the contract, account number is different and no signature. How can you claim someone who has never read this 3 year contract nor signed it is in a 3 year contract. I would have never agreed to 3 years with early penalty of 100% of monthly commitment for extent of the contract. I am going to have to take this to court. They are now saying I owe over $600! I had a 0 balance and was a customer for 2 1/2 years and this is how they treat me. They will put this on my credit report making others think I am a bad payer, when in reality Cox has fraudulent business practices. This contract is not valid!
I didn't like
- Customer service i received and the resolution
- Contract lies
Cox Communications - Mis Information at set-up
I helped my son who was working at the time to get Cox cable, internet, and they offered a free phone--for $99.99/per month When the first Bill arrived the actual bill was $146 and change, Upon calling in to the service line I was told that the promotion we signed up for was not right. After pleading with the service man over the phone he stated that the bill would be reduced to $123.00/per month but we would have to return the phone since it really cost $31.00 per month. As a result we will not honor the bill and be seeking computer service and cable to another provider.
I didn't like
- Billing practices
- Awful customer service
- Bait and switch marketing and delivery
We have an outside sales employee that works from his home office most of the time. We have a VOIP phone system, and as such we need a static ip address internet connection for him at home in order to maintain connectivity for the phone extension. This allows us to...Read more
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