Cox Communications - TV went on and off

Our TV would be on for a while, and then would go off. A message came on, 'not supported'. This went on for over 6 days. Tried to reach Cox, and could not get through. They said, 'five minute wait', after 20 minutes, still no one answered. Finally, I reached Tech Support. One person told me that the problem was 'sun spots'. Another, support person told me to bring the box in, and exchange it. I asked to have a technician come to the house. They said he would be there between one and three. He never came. He was cancelled without my knowledge. Then, after all of the lies, I was told that they had had an 'outage' that was the cause of the problem. The TV was working for a time, and then the same thing happened again. Now, it seems to be working. The whole Telecom industry needs to be investigated by Congress. Customers are being given poor service, and being 'gouged' at the same time. Maybe, the answer is Netflix, or something along those lines. However, you need Wi-Fi, and who supplies that?
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
I didn't like
  • I do not appreciate being lied to when there is a problem
#1116803
Show

Cox Communications - Been down for two weeks

Live in Oklahoma (aka tornado ally) had a non-tornado thunder storm come through two weeks ago. Service is out for the area - fine. I can understand that. A few days later still service outage in the area - fine. I can wait one more day. One Week down and they still have a service outage for the area - they send out a tech. I'm back up Thursday evening. Friday Morning we are back down again - call Cox and there is another service outage. Next day I call back yet again - they tell me to call back in two hours. This time I request a tech be dispatch. Can't show up till Monday (Memorial Day) - I ask if it being a holiday will affect the tech and was told no and to make sure someone is there. re-arrange my holiday plans - get email saying service tech dispatch has been canceled (at the end of the service window aka 5pm) Call back and was told that they don't work on holiday and it will be even more days for a tech to be available to come out - demand manager at this point in time. Manager in lackluster at de-escalating me - it isn't a service outage and never was it was my house ONLY that is affected and i'll just have to wait. Tech comes out (2nd time now in two weeks) - finds problem at the pole. In the end I was down for all three services for half the month. Had to go over on cell phone data plan (no home wifi), miss-out on holiday plans, have manager talk down to me, ect... Now the battle for bill credit is infuriating and really needs it's own post.
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1056069
Show
They charged a 95 year old woman who had to cancel her Cox Cable after being a customer for 25 years a cancellation charge of $90. This woman had no choice but to cancel because she entered a Nursing Home. When we called Cox Cable they said it was a legitimate charge...
Read more
Anonymous
Anonymous

This is typical. They don't care about customers and 25 years of loyalty means nothing to them. I am not renewing with them.

1.0
#992380
Kacey O. was the chat agent. I was given (by Cox tech support via phone) FREE HBO until they could resolve my television issues. Today the tv issues were resolved and, as I promised the agent, I contacted Cox (via chat) to STOP the free HBO and to confirm that I...
Read more
Anonymous
Anonymous

They use both local/US reps and reps in Latin America often with US names. I had the same issue. The foreign reps have a serious deficit in communication abilities despite k...

3.0
I didn't like
  • Horrendous customer service on chat support
#851066
Early December I called Cox to put in a new computer line because I had been renovating and wanted the line to go in before the wallows closed up. The Cox technician shows up and immediately stats yelling at me that I have too many lines, he doesn't go into attic...
Read more
1.0
#773800

Cox Communications - WORST company cuts phone number for no reason - I have a business to run!

I am so incredibly angry! We have a business and we were very happy with Easytel until they were acquired by COX and then just out of the blue they cut our phone number off without warning without any heads up. I pay our bill ON TIME! Yet we get the WORST treatment!! I unfortunately have cox for home as well and stayed on hold for over an HOUR not once, not twice, THREE TIMES! This time now that OUR LIVELIHOOD counts on our phone working, we had less time on hold but IT DOESN'T MAKE UP FOR THE FACT THAT NO ONE CAN CALL US TO DO BUSINESS WITH US AND I NEED TO MAKE PAYROLL THIS WEEK. MY EMPLOYEES DESERVE TO BE PAID AND I NEED MY *** PHONE TO WORK!!!!!!! But you can't get ahold of someone who can make a change in the company. The poor customer service people get the brunt of it and they can't do anything about it. I HOPE THE CEO SEES THIS....BUT HE/SHE PROBABLY DOESN'T GIVE A ***. THIS IS HOPELESS. I HOPE I CAN FIND SOMEONE ELSE TO DO BUSINESS WITH.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
I didn't like
  • Current performance
  • Intermittent connection
  • Service support
#610410
Show
We have an outside sales employee that works from his home office most of the time. We have a VOIP phone system, and as such we need a static ip address internet connection for him at home in order to maintain connectivity for the phone extension. This allows us to...
Read more
Anonymous
Kelly

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these...

#494002