We have phone, tv and internet with Comcast. Don't really need or want the tv however it cost more per month not to have it. Our entire system went down over a month ago. We were told after hours on the phone troubleshooting that we needed to switch out the router. My...
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1.0
I didn't like
  • Clueless people
  • Have to call multiple times to get a good call center person
  • Being lied to and wasting so much of our time
#1089430
I've had service(?) from this company since 7/2015. They have fouled up my billing on more than one occasion, been untruthful, have awful service, don't invest in utilizing USA phone support (anti-American) and now I truly believe they are throttling down my WiFi so I...
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1.2
I liked
  • Very little with this company
I didn't like
  • Frustrating voice recognition phone system
  • No use of american technicians by phone
  • Deceitful practices
#995682
Comsast in Pine Hill, NJ – worst customer service EVER! We’ve been using the service since March, 2016 with a modem we bought from Best Buy. Everything was fine until last week. The internet and TV has been cutting off every couple hours for several hours. We had...
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1.0
Comcast Pine Hill, New Jersey
I didn't like
  • Call center
#923711

Ever since Comcast installed the Xfinity Platform 1 I have had intermittent problems with both my WiFi service and my cable TV service. My WiFi signal is very weak so I am unable to use WiFi in much of my 950 square foot condo, and my cable service often shows little...
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1.2
I didn't like
  • Lying to customers about service problems
#911317
I had a similar experience - had a tech come out to install new service. Tech look to be about 12. He looked around, couldn't figure out what to do so called the office and they promptly canceled the install. I got on the phone and the supervisor said he would come...
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