*CUSTOMER COMPLAINT ALERT* This Month alone I placed two orders with Cole Haan. One for $180.00 and Second for about $400.00. Both orders online with approved credit with Affirm. However....I just called Cole Haan customer service to inform Cole Haan of shoes that are...
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1.8
I didn't like
  • Rude phone representatives
  • Exchange policy
#1337471
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This is a scam! I ordered what appeared to be a gray shinny leather shoe, and ended up with a two tone gray suede leather shoe! Be careful of purchasing online items from Cole Haan's website, they're misleading and will do nothing to rectify the problem. I started with...
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1.0
#1184932
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I had ordered a pair of shoes as a gift during the Black Friday sale, they were listed as 50% off. Got the confirmation email about the purchase and I was waiting for the shipping email but never got one. Finally, 7 days later I checked the order status to find that it...
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1.0
#1142448
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My order was placed yesterday afternoon, and by the time I called this morning, the CSR already tells me that my order cannot be cancelled. I informed her that I did not receive an email about this change in status, and the website says that it is still processing....
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Anonymous
Anonymous

useful - i was wondering the same if i have to pay for shipping return

2.8
I didn't like
  • Online experience
#1128154
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