0 comments
1.0
Details
I had ordered a pair of shoes as a gift during the Black Friday sale, they were listed as 50% off. Got the confirmation email about the purchase and I was waiting for the shipping email but never got one. Finally, 7 days later I checked the order status to find that it...
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Author
Reason of review
Order processing issue
Preferred solution
Price reduction
Tags
Review #1142448 is a subjective opinion of poster.
2 comments
2.8
Details
My order was placed yesterday afternoon, and by the time I called this morning, the CSR already tells me that my order cannot be cancelled. I informed her that I did not receive an email about this change in status, and the website says that it is still processing....
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Anonymous
#1628957

How do I cancel or modify my online order? Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed. Quite literally pull...

Author
Cons
  • Online experience
Reason of review
Poor Customer Service, Order Processing Issue, Return, Exchange or Cancellation Policy
Tags
  • Cole Haan Cancellations
  • Cole Haan Online
  • Cole Haan Returns
  • Cole Haan Order Process
  • Cole Haan Shipping
  • Cole Haan Canada
  • Cole Haan Canadian
  • Cole Haan Duties
Review #1128154 is a subjective opinion of poster.