We've been customers of NFM ever since it opened its Kansas City location. Have probably spent more than $40K on furniture, electronics, etc. over the years. But no more. We bought a swivel chair and ottoman as a gift for our first grandchild. The chair squeaks - which kinda defeats the purpose of using it to lull a newborn to sleep. NFM took it in for repairs the first time. When we got it back, the frame of the chair base was now crakced - and...
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nfm.com

nfm.com Hello ! We apologize your chair is making a squeaking noise and that it was not resolved. We would like to research this further for you, however, we need more information to ...

2.0
I didn't like
  • Product quality
#967617
My wife and I bought a dresser and a loft bed with a twin bed that shoots out underneath it. We also bought the warranty to go with the items. One year later the dresser is completely falling apart and the laminate on the bed is coming off. The dresser rails are coming off both inside the dresser and on the drawers themselves on 4 of the five drawers. We called the warranty to get the dresser fixed they said the rails were covered in the...
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Anonymous

Anonymous Seems like these warranties and protection plans offered by Rooms To Go are just a way to get additional money from hard working customers for low quality products. What are c...

1.7
I didn't like
  • Knowledgeable sales ppl on how to get the right order
  • Worthless warranty
  • Poor craftmanship on dresser
#752600
Ordered a bedroom set for my grandson and it was ***. Light didn't work, back headboard sliding piece broken, drawers under broken, nightstand broken. Took the nightstand back and set up a service call for the bed. Second nightstand came in and broke the next day. Called for a refund and only could get store credit and not a refund. Anything delivered NO refunds. BEWARE they don't care. Now I am stuck with a store credit and HAVE to buy...
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Anonymous

Anonymous I have to say that Bob's came through and I now have a refund. They did the right thing. Thank you

Anonymous

Tari Welll that's unacceptable!!!! B.B. needs to be contacted.. and your credit card company, if you paid that way!!! Not good business policies..

1.0
I didn't like
  • Not being able to get a refund
#685106