First of all they have all this hidden charges that could lure you into book with them. When you get to the airport nobody is there to take you to the station because the station is not at the airport. When you get to the station they tell you to buy Sunpass that is...
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1.0
I didn't like
  • Wont return the deposit months later
#1198562
I booked a 9:30pm reservation from LAX airport during Aug. 18-21. Once my group and I arrived to the airport we looked for the shuttle to our rental car service in the waiting area. One of the Wally Park shuttle drivers (Darker grey shuttle) told us to wait for the...
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I didn't like
  • Customer service
#905454
U-Save is a scam! I have intentionally set myself up with the proper credit cards as well as car and liability insurance to specifically avoid the cost of the extra coverages all the car rental companies want to charge us for. U-Save forced me to get the extra SLI...
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Anonymous
pev

It would be illegal to drive a car without the proper car insurance, so the company did it right.

Anonymous
Anonymous

I also have same experience where I was forced to pay for insurance at 15 per day at LAX location! Rediculous. Never had that with any other car rental.Also saw fees for cle...

Hertz - Worst Customer Experience I have ever encountered

I am a long time, Gold card Hertz customer who experienced the absolute worst customer experience that I have ever had from Hertz today. A month ago I booked a vacation trip on-line through United that required a connecting flight, and after booking that flight I got the question: Do you need a car? from Hertz. I did so I booked a two week rental from Hertz at that time. Today, when I arrived at the connecting airport for the second leg of my United flights, I learned that United had cancelled my flight for "operational reasons", and I could not get to my intended destination until the next day. So, being the conscientious person I am, I contacted Hertz to let them know that I would not be able to pick up the car I had reserved until the next day, about 13 hours after what I had scheduled. That's when Hertz informed me that since I was "changing" my reservation, rates had changed and I would now have to pay $1,700 for a rental that had been confirmed to me five weeks earlier at just under $800. I said, what a minute, I will now have the car for less time than I anticipated, and I contacted you just to let you know that my flight had been cancelled so I would have to delay the pick-up of the car I had reserved, and because of this Hertz was going to increase my rental charge by almost $1,000. I said, "Wait a minute, the car I reserved can sit in your parking lot unused for about 13 hours before I pick it up, and because of that you are going to more than double what Hertz confirmed to me the rental rate would be?" While I was in the air to my connecting flight United cancelled my second flight with no chance of getting to my final destination the same day, and Hertz's response was, instead of sympathy for your travel woes, we gottcha and now we are going to pile on to your woes. The Hertz manager I was connected to named Kirt smugly said "United cancelled your flight, you had to change the terms of your car rental, take it up with them." Well Kirt, you just lost a long-term, Gold card customer (30-plus years) for your company, and United (where I am a million mile life-time flyer), is this really the type of corporate partner you want to be associated with? I will never ever rent a car through Hertz again. And if anyone at Hertz cares to check this out, look at my confirmation record at G6730708799. I'll walk a 1,000 miles before I ever deal with Hertz again
Jackson, Wyoming
I liked
  • Pathetic
I didn't like
  • Bad customer service
#701735
Show
Hired a Mazda 2 which was jerking uncontrollably while driving on the Highway. Jerking action meant the car slowed down and then jerked in to acceleration As a driver I felt unsafe and could result in an accident, damaging property and life of myself and others. I...
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Anonymous
Anonymous

Boy talk about a drama king or queen which ever you are! :grin :grin :grin :grin :grin

#405908