1 comment
1.0
Details
Traveling to a family wedding in California. Frontier flight from San Jose to Denver was shown to be delayed at 5:00 AM with a flight time of 10: AM. We had about a 3 hour drive to get to the airport so we showed up at a proper time, only to find there was not a soul...
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Anonymous
#1588110

Something tells me they won't be out of business soon. This is the risk you take when you choose to be cheap and take low cost airlines. Do your due diligence before buying or...

Author
Pros
  • Schedule for the west coast
Cons
  • Useless employees
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Review #1387636 is a subjective opinion of poster.
1 comment
Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Hello admin on thursday 28/12/2017 i book ETIHAD AIRWAYS and after some hours i cancelle the flight then they send me email said. "Dear Guest, For security purposes, we are unable to complete your booking and your payment has been refunded. Your booking (Reference...
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EtihadHelp
Etihad Airways Verified Representative
#1411963

Hi there, we are sorry to hear about this issue that your refund has not yet been processed. Thank you for writing to us via feedback. Our team will review the case now and ge...

Author
Cons
  • Poor service onbooking fight time and complaint of any issue
Reason of review
if they will refunded me my money back.
Review #1159347 is a subjective opinion of poster.
1 comment
1.0
Details
Hello there, I am about to share my first experience with Etihad Airways. From past three years, I was working with Infosys, India and then I decided to step out of my comfort zone and planned for higher education in the United States. Moving out of my country for the...
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EtihadHelp
Etihad Airways Verified Representative
#1360700

Hello Neha, we are sorry to hear about your experience. Please forward your text including your booking reference to SocialMedia@etihad.ae. Our Guest Relations Team will inves...

Author
Location
Al Ain, Abu Dhabi
Cons
  • Staffs
Reason of review
FLIGHT OVERBOOKED ISSUE
Loss
$5000
Preferred solution
Full refund
Review #1088250 is a subjective opinion of poster.
Featured
12 comments
1.2
Details
Frontier Airlines - Epitome of Incompetence
Frontier Airlines - Epitome of Incompetence
Frontier is the worst functioning business I have ever had an interaction with. I don’t know how they spread so much disappointment and rage and still manage to stay in business. Our flight to Cleveland was one of hundreds canceled out of Denver the weekend before...
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Anonymous
#1272043

All airlines had delays this day and in prior days.It may have been clear that day but air traffic control has to try and catch up when there is weather and may have to cancel...

Author
Location
Denver, Colorado
Cons
  • Entire customer experience
  • Misinformation from gate agents
  • Canceled flights
Reason of review
Bad quality
Loss
$2800
Preferred solution
This is the second terrible experience I have had. I want a refund of the this most recent flight and reimbursement of the additional 2500 we had to spend when Frontier delayed our flight in March so much that we had to take a different airline
Review #977302 is a subjective opinion of poster.
0 comments

Etihad Airways - No accommodation within 28 hours in airport

My parents had a flight from Tehran to Toronto with transfer from Abu Dhabi and Frankfurt. The first flight on 11 june 2014 from Tehran to Abu-zabi (EY344) was delayed. As a result of the airline delay, the second flight (EY007) is cancelled. They were told that they will be arranged a hotel and ETIHAD will help them with the one day visa pass. Now still they are in the airport, it has been 10-12 hours since they have landed in the Abuzabi and still sitting on seat! Now the next replacing flight would be tomorrow which means they have to stay more than 24h in airport. I am just wondering why there was no accommodation prepared for the passengers while it is the airline responsibility. Almost 28 hours in the airport without any facility and accommodation is not acceptable at all. This is in the condition that the replacing flight duration would be 14-15hours and this is after such long time being in airport!!
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Author
Location
Waterloo, Ontario
Review #496193 is a subjective opinion of poster.
2 comments
My husband and I took a long overdue trip to Las Vegas; we were scheduled to leave out of Boise on 07/18/2013 at 6:41 p.m. on Delta flight #4478, with connecting flight #779 from Salt Lake City to Las Vegas, scheduled to leave at 8:19 p.m., which would have put us in...
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Anonymous
#693970

WAAAaaaaaa........ :cry

Author
Location
Boise, Idaho
Loss
$150
Review #433120 is a subjective opinion of poster.
0 comments

Spirit Airlines - Spirit cancelled and left us stranded

Spirit CANCELLED our flight and left us hanging! Our Thursday June 13, 2013 LAX-FLL red-eye was cancelled right at boarding time (airplane was stuck in another city due to weather - note that our *** and destination cities were fine - this is California in the summer!). They had an HOURS long line and gave us 2 choices: either take a refund (and book your own alternate ticket) OR they would get us to the destination... 4 days later on Monday night! Thankfully travel insurance covered the extra $2,200 it cost the 4 of us to re-book and to stay in a hotel, and we were lucky enough to get seats the next day. Spirit staff were rude, provided NO assistance in re-booking flights or finding hotels (all nearby hotels were booked). The REASON they CANCELLED is because they are a small carrier - they don't have extra aircraft to pick up the slack, and the would rather cancel a few legs and catch up on their flights than honor the tickets they sold. BEWARE!! NOT WORTH THE SMALL SAVINGS - and if you decide to fly Spirit, buy private trip insurance!
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Author
Location
Los Angeles, California
Loss
$2200
Review #425159 is a subjective opinion of poster.
0 comments
I flew from Chicago to Savannah with a connection in Charlotte; arrived in Charlotte to find before I got off the plane, my 11:00 am flight to Savannah had been canceled due to mechanical problems. I was re-booked on a 2:39 pm flight which caused me to miss an...
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Author
Review #421234 is a subjective opinion of poster.