I've been paying a monthly deduction of $11 for Fido for 2 years totalling to around ( $264) to then be told that any sort of damage or protection is done by a service charge of $100. Anything and everything requires this charge even if your screen damage could be done...
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1.7
I didn't like
  • This business is a scam
  • Not getting a phone as promised and paid for
  • Poor service
#1243903
Reply to reviews
I have paid them for years and I lost my phone filed a claim spent hours on the phone and they said they will get back to me but they never did! They told me your claim does not cover stolen and I told them I have the invoice saying it does! They are a fraud and they...
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1.0
I didn't like
  • Lack of knowledge
  • Inability to understand the customer service
  • On hold for over 45 minutes
#1238458
Reply to reviews
In late-2017 I upgraded a device on one of our 4 lines to a Black Samsung Galaxy S8 PLUS 64GB in the ROGERS store on Prospect street in Fredericton, NB. I clearly told the agent there that I am upgrading with this line as it is eligible for an upgrade but I am...
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Anonymous
Anonymous

Did you record the call?

1.0
I didn't like
  • Poor service
  • Lack of knowledge
  • On hold for over 45 minutes
#1229393
Reply to reviews
VA hired Brightstar for respite care of my blind stroke victim veteran husband, who is also on blood thinners. One of the CNAs didn’t know what a shower curtain or how to use it to keep the bath floor dry. Another CNA left him alone in the summer heat while she had a...
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Anonymous
Debbie

Ditto to everything you stated. Veterans and all people deserve better!

h.kitchener
h.kitchener

Call your local congressman and tell him your story. He can file a "congressional" with the VA. Will it help? Who knows, but all federal agencies are required to answer congre...

1.3
I didn't like
  • Lack of training
  • Inability to deal with emergency calls for help
  • Lack of employee screening
#1108882
AT first we had no problems and liked this company. However, twice this company didn't show for respite care. The first time was forgivable in that the caregiver mixed up 730 am for 730 pm and came when she realized her mistake. The second time, I had assumed they...
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3.1
I didn't like
  • Failed to show up twice
#1093657
Brighstar constantly does not send the correct paperwork into the insurance company, which means my mother does not get reimbursed. I have spoken to the office in Gurnee Illinois numerous times and it happens again and again. I have to tell them what to send and...
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#930198
Prior to my accepting services from BrightStar care, I confirmed with them that there would be no out-of-pocket charges after BlueCross BlueShield paid their portion. I was told that since my co-payment was under a certain amount that I would not be billed anything. ...
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Anonymous
Anonymous

This issue has been resolved with this patient. Like all medical providers, BrightStar accepts insurance payments based on individual plans. Patients are always responsible fo...

1.0
I didn't like
  • Customer service
  • Company lied about charges up front
#913760