VA hired Brightstar for respite care of my blind stroke victim veteran husband, who is also on blood thinners. One of the CNAs didn’t know what a shower curtain or how to use it to keep the bath floor dry. Another CNA left him alone in the summer heat while she had a...
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Anonymous
Debbie

Ditto to everything you stated. Veterans and all people deserve better!

h.kitchener
h.kitchener

Call your local congressman and tell him your story. He can file a "congressional" with the VA. Will it help? Who knows, but all federal agencies are required to answer congre...

1.2
I didn't like
  • Lack of employee screening
  • Inability to deal with emergency calls for help
  • Lack of professionalism
#1108882
AT first we had no problems and liked this company. However, twice this company didn't show for respite care. The first time was forgivable in that the caregiver mixed up 730 am for 730 pm and came when she realized her mistake. The second time, I had assumed they...
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3.1
I didn't like
  • Failed to show up twice
#1093657
Brighstar constantly does not send the correct paperwork into the insurance company, which means my mother does not get reimbursed. I have spoken to the office in Gurnee Illinois numerous times and it happens again and again. I have to tell them what to send and...
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#930198
Prior to my accepting services from BrightStar care, I confirmed with them that there would be no out-of-pocket charges after BlueCross BlueShield paid their portion. I was told that since my co-payment was under a certain amount that I would not be billed anything. ...
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Anonymous
Anonymous

This issue has been resolved with this patient. Like all medical providers, BrightStar accepts insurance payments based on individual plans. Patients are always responsible fo...

1.0
I didn't like
  • Customer service
  • Company lied about charges up front
#913760