I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour. For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we should pay a late fee for their mistake! The internet is slow compared to ATT despite being charged for 100/100 (never even close) and both the tv and internet keep dropping out....
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FrontierComCares

FrontierComCares Good Morning,
After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us di...

1.0
I didn't like
  • Internet
  • Product does not meet advertised speed
  • Customer service
#988767

100% full

Avas Flower- A Tale of Woe and Regret by JWDRAGON I am writing to express my EXTREME disappointment at the size and quality of the Premium Bouquet that I ordered online and had sent to my sister for her birthday. When I ordered the premium bouquet that was originally advertised at 114.99 discounted to 54.99, I expected a large and varied arrangement of blooms- not a small bouquet of cheap supermarket flowers! The lilies are nice but they are...
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I signed with Verizon because of their reputation and their service. Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have to pay a $220 fee for not sticking with my original contract. BUT - my original contract was for the same price for two years yet Frontier didn't hesitate to INCREASE MY BILL. If I...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
I didn't like
  • Constant interruptions and lag times
  • Service outages
  • Raising the rates unexpectedly
#941945
I am not part of the Verizon/Frontier merge, BUT I have been a Frontier customer since they bought this market area from Citizens Communication more than 10 years ago. I can tell you one thing Frontier is notorious for in our area...Bait & switch marketing. They will sell you a certain package or promotion, but then bill you at a different rate then promised. If you catch them, they apologize, maybe offer a partial credit, and promise to correct...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the billing issues you have experience. We are here to help. If you need any further assistance with your current concern, please send us an em...

I asked Directv multiple times what my final bill was going to be, including "everything". I also got it in writing prior to installation - $63.63 for two years. The first bill arrived - $70.92/mo. I cancelled immediately and now they are attempting to extract over $400 from me. They lied and they need to absorb the loss for having lied. I started a bbb case. I'll never do business with Directv for the rest of my life. There are about five...
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Anonymous

Anonymous The BBB case was closed with no agreed upon resolution.
The office of the President of Directv called me to argue with me. I asked her why I had not had this same problem ...

1.0
I didn't like
  • Bait and switch pricing
#889412
Paying $171.00/month. Didn't want NFL channel, but it was installed anyway with the warning that if we didn't cancel on time, the cost would go to over $300/month. They said there would be a warning about stopping NFL channel, but it is July and we have had no warning. This is our vacation home and we aren't there most of the month. They installed satellite in direct view of the lake s that is our view. Won't remove satellite upon...
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1.5
I liked
  • There was nothing good with our experience with directv
I didn't like
  • Unethical and dishonest
  • Lack of solutions to problems
  • Overpriced service
#886219

Ok, I wanted AT&T u-verse. They did not have it in my area so at&t said they would bundle with Direct TV. I got a quote and signed up. worst mistake ever. the quote the gave me was $30 a month less then what they are charging me. they say its because the options that I have even though nothing has changed from when I called them and told them from what I wanted. They will not let me out of contract and the only way to get bill to that price is...
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rollo2016

rollo2016 They have to offer a low initial rate in order to lure new customers to their service(s). You are already on the hook so they care not a wit for what you want or think. If the...

2.2
I didn't like
  • Bait and switch billing
#854332
When I originally called Direct TV to see about prices I was offered a monthly amount I thought was comparable to other service providers. When I asked the representative if that price was for the entire two years of the contract, she hesitated then said "Yes, it is." I admit I did not read my contract when I signed it upon installation. I didn't think that what I was signing was different from what I had been told over the phone. After a year...
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1.8
I liked
  • Price they promsed me for package
I didn't like
  • Lies
  • Lack of concern for unsatisfied customers
#780205
I joined AT&T bundling my high speed internet and uverse TV. I left Directv after several years. A salesman came to my home offering a great bundle deal. I joined AT&T!! Biggest mistake ever!!! They changed the price 3 times in the several months I am a customer. Needless to say I am canceling my service with them. Please be careful because they are thieves. They feed us a bunch of BS and we paid the extra money but then this month they did it...
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Anonymous

Anonymous att sucks,they told me if I bundled my bill would be less.my bill has doubled

1.0
I didn't like
  • Bait and switch billing
#777793
In 30+ years of being an AT&T customer, I have NEVER received a "1st bill" for new service, changed service, discounted bundles, or retention rate that reflects prices that were assured to me by the agent. I request ALL fine print, ALL charge break-outs, etc. It does not matter. Most of my friends have experienced the same thing. When contacted about their switch and bait tactics, AT&T customer service reps simply "apologize for any...
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2.0
I didn't like
  • Internet service and customer service
#712137