I had 2 accounts with Frontier - both with POTS and dsl. Reliability was not what I call of the highest caliber. We had an outage about once every other month and it took them 3-4 days to repair. Sometimes the problem was local and sometimes regional. They could not...
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1.1
I liked
  • That i sometimes have internet
#1065503
When a payment method is provided for A Purchase, FreedomPop save the payment information without providing an option to decline such use of the payment method. Once a purchase is made, FreedomPop will attempt automatic payment to customers' payment method used for...
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Anonymous
david messer

I was harmed by the way their deceptive payments are done

1.5
I liked
  • Self activation
I didn't like
  • Unauthorized retention and use of the payment information
  • Deceptive sales
  • Unauthorized charges to the card
#1035439
Reply to reviews
I ordered DirecTV and subscribed to every premium channel they offered. A year later, I was surprised to see a bill over $60 higher than my agreed-up rates for the service. When I called their Customer Service, I was informed that I had been given a discount for the...
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Anonymous
Anonymous

You're right. I was told will get TV, internet, and phone and after TV install I called them to check status on internet and said no coverage. Now they're giving me hard time ...

2.9
I liked
  • Channel accessibility
  • Picture quality
I didn't like
  • Evasive billing practices
  • Bait and switch sales techniques
  • Overpricing for services received
#995991
Reply to reviews
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour. For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we...
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Vitaechel
Vitaechel

So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good Morning,After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us direct...

1.0
I didn't like
  • Customer service
  • Internet
  • Charges are not as they were described
#988767

100% full

Avasflowers - Lesson Learned
Avasflowers - Lesson Learned
Avas Flower- A Tale of Woe and Regret by JWDRAGON I am writing to express my EXTREME disappointment at the size and quality of the Premium Bouquet that I ordered online and had sent to my sister for her birthday. When I ordered the premium bouquet that was originally...
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1.8
I didn't like
  • Not product i ordered
  • Dishonest come-on about pricing
  • Worst
#951407
Reply to reviews
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
I signed with Verizon because of their reputation and their service. Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
I didn't like
  • Not getting what i am paying for
  • Constant interruptions and lag times
  • Being held captive by the previous verizon contract
#941945
I am not part of the Verizon/Frontier merge, BUT I have been a Frontier customer since they bought this market area from Citizens Communication more than 10 years ago. I can tell you one thing Frontier is notorious for in our area...Bait & switch marketing. They will...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the billing issues you have experience. We are here to help. If you need any further assistance with your current concern, please send us an em...

I asked Directv multiple times what my final bill was going to be, including "everything". I also got it in writing prior to installation - $63.63 for two years. The first bill arrived - $70.92/mo. I cancelled immediately and now they are attempting to extract over...
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Anonymous
Anonymous

The BBB case was closed with no agreed upon resolution. The office of the President of Directv called me to argue with me. I asked her why I had not had this same problem with...

1.0
I didn't like
  • Bait and switch pricing
#889412
Reply to reviews
Paying $171.00/month. Didn't want NFL channel, but it was installed anyway with the warning that if we didn't cancel on time, the cost would go to over $300/month. They said there would be a warning about stopping NFL channel, but it is July and we have had no...
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1.5
I didn't like
  • Lack of solutions to problems
  • Unethical and dishonest
  • Overpriced service
#886219
Reply to reviews

Ok, I wanted AT&T u-verse. They did not have it in my area so at&t said they would bundle with Direct TV. I got a quote and signed up. worst mistake ever. the quote the gave me was $30 a month less then what they are charging me. they say its because the options that I...
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rollo2016
rollo2016

They have to offer a low initial rate in order to lure new customers to their service(s). You are already on the hook so they care not a wit for what you want or think. If the...

2.2
I didn't like
  • Evasive billing practices
#854332
Reply to reviews