I ordered DirecTV and subscribed to every premium channel they offered. A year later, I was surprised to see a bill over $60 higher than my agreed-up rates for the service. When I called their Customer Service, I was informed that I had been given a discount for the...
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Anonymous

Anonymous You're right. I was told will get TV, internet, and phone and after TV install I called them to check status on internet and said no coverage. Now they're giving me hard time ...

2.9
I liked
  • Channel accessibility
  • Picture quality
I didn't like
  • Billing practices
  • Overpricing for services received
  • Bait and switch sales techniques
#995991
Reply to reviews
I have been on the phone with Frontier trying to sort out their billing mistakes for over an hour. For the 2nd month in a row. Bill is over double what it should be and apparently the fixes they made last month they only applied half, so they have the nerve to say we...
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Vitaechel

Vitaechel So responded to askfrontier a week ago. After they asked for more information I have not heard from them since the 18th despite 2 further emails from me asking if they had mad...

FrontierComCares

FrontierComCares Good Morning,After reading your post, I am very concerned with the items listed as well as your overall experience. We'd be happy to help you with this. Please email us direct...

1.0
I didn't like
  • Billing issues
  • Internet
  • Customer service
#988767

100% full

Avasflowers - Lesson Learned
Avasflowers - Lesson Learned
Avas Flower- A Tale of Woe and Regret by JWDRAGON I am writing to express my EXTREME disappointment at the size and quality of the Premium Bouquet that I ordered online and had sent to my sister for her birthday. When I ordered the premium bouquet that was originally...
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1.8
I didn't like
  • Not product i ordered
  • Dishonest come-on about pricing
  • Worst
#951407
Reply to reviews
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
Frontier Communications - SIGN ME UP FOR A CLASS ACTION SUIT!!
I signed with Verizon because of their reputation and their service. Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have constant interruptions. When I tried to downgrade my phone and TV service, they told me I'd have...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help with a res...

1.7
I didn't like
  • Raising the rates unexpectedly
  • Service outages
  • Not getting what i am paying for
#941945
I am not part of the Verizon/Frontier merge, BUT I have been a Frontier customer since they bought this market area from Citizens Communication more than 10 years ago. I can tell you one thing Frontier is notorious for in our area...Bait & switch marketing. They will...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the billing issues you have experience. We are here to help. If you need any further assistance with your current concern, please send us an em...

I asked Directv multiple times what my final bill was going to be, including "everything". I also got it in writing prior to installation - $63.63 for two years. The first bill arrived - $70.92/mo. I cancelled immediately and now they are attempting to extract over...
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Anonymous

Anonymous The BBB case was closed with no agreed upon resolution. The office of the President of Directv called me to argue with me. I asked her why I had not had this same problem with...

1.0
I didn't like
  • Liars
  • Bait and switch pricing
#889412
Reply to reviews
Paying $171.00/month. Didn't want NFL channel, but it was installed anyway with the warning that if we didn't cancel on time, the cost would go to over $300/month. They said there would be a warning about stopping NFL channel, but it is July and we have had no...
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1.5
I liked
  • There was nothing good with our experience with directv
I didn't like
  • Unethical and dishonest
  • Overpriced service
  • Lack of solutions to problems
#886219
Reply to reviews

Ok, I wanted AT&T u-verse. They did not have it in my area so at&t said they would bundle with Direct TV. I got a quote and signed up. worst mistake ever. the quote the gave me was $30 a month less then what they are charging me. they say its because the options that I...
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rollo2016

rollo2016 They have to offer a low initial rate in order to lure new customers to their service(s). You are already on the hook so they care not a wit for what you want or think. If the...

2.2
I didn't like
  • Bait and switch billing
#854332
Reply to reviews
When I originally called Direct TV to see about prices I was offered a monthly amount I thought was comparable to other service providers. When I asked the representative if that price was for the entire two years of the contract, she hesitated then said "Yes, it is."...
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1.8
I liked
  • Price they promsed me for package
I didn't like
  • Lies
  • Lack of concern for unsatisfied customers
#780205
Reply to reviews
I joined AT&T bundling my high speed internet and uverse TV. I left Directv after several years. A salesman came to my home offering a great bundle deal. I joined AT&T!! Biggest mistake ever!!! They changed the price 3 times in the several months I am a customer....
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Anonymous

Anonymous att sucks,they told me if I bundled my bill would be less.my bill has doubled

1.0
I didn't like
  • Bait and switch billing
  • Billing mistake
#777793
Reply to reviews