My lounge arrived after waiting 14 weeks and when we unwrapped it,it was very grubby including grease marks, big water marks on all 3 pieces and fIoors in the fabric. I rang Freedom Kotara and was told to fill out an on line claims form. I then had to wait for this...
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1.0
Kotara, New South Wales
I didn't like
  • Very poor after sales service
#1206840
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Hi, I ordered my product from Osborne Park on 22/10/2017 and got it delivered on 29/11/2017. It was missing one of the leg frames. I called Osborne Park and they advised me to fill up the missing parts form which I did and no one called within 3-5 working days. I...
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Anonymous
Anonymous

Thank you Freedom for sending the leg frames via post which I receivef today

Anonymous
Anonymous

Freedom said they wud replace the cabinet in Feb when their new shipment comes thru.Hav to wait and see if they follow up on their word.

1.0
Osborne Park, Western Australia
I didn't like
  • No follow through or follow up
#1148509
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All they do is steal your money deny your claim under any phrase they can find give you the patronizing {{Redacted}} runaround to talk all nice to your face while doing absolutely nothing for their money or paying customer. There should immediately be a class action...
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1.0
I liked
  • Noy much
I didn't like
  • Patronizing crooks
  • No people answer the phone
  • Repair not complete
#1125026
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Bought dining table, chairs, and TV console on 31/8 with 3 weeks expected lead time for delivery at $99. No follow up call that delivery is ready until we called [4 weeks]. Console and chairs arrive in flat-pack (no one told us it will be in a flat-pack otherwise we...
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Anonymous
Anonymous

"shocked and appalled" ?About furniture ?I'm shocked and appalled by The Holocaust, Hiroshima, Cancer, Rocket Man, and green water in the bay.Tone it down. Disappointed, perh...

2.3
Kensington, New South Wales
I didn't like
  • Attitude of call center
  • Delays in responding to customer
  • No follow through or follow up
#1116066
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DHL UK returned to me an international package that I'd sent out some weeks earlier. It had been rejected by customs at the destination country (it was two filming drones). At the door however they said I'd have to pay import taxes on them again. I explained that this...
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2.0
I liked
  • Last customer rep i dealt with was very understanding
I didn't like
  • Package destroyed without an auditable confirmation process
#986539
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AVOID THRIFTY HEATHROW AT ALL COSTS - They are liars and cheats. As i checked out my car I was told they had noticed a "tiny" dint in a tyre - when i asked to see it as i hadn't noticed anything they said "not to worry" as i wouldnt be charged. Loe and behold i got...
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2.2
Harmondsworth, England
I liked
  • Good car
I didn't like
  • Bait and switch marketing ploys
  • Poor customer service
  • Getting lied to
#967538
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Our miserable West Elm experience started during the ordering process. One of the three items we purchased (Rosanna Ceravolo Bar Cabinet) was listed as available on the site but turned out to be sold out. We updated the order, about a week later, which wasn't the end...
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2.6
I liked
  • Design aesthetic
  • Style and design
I didn't like
  • Delivery crews
  • Poor customer service
  • Operational processes
#882542
Thrifty used to be my favorite rental car company. Now it's the worst. If you use their Contact Us link to send them an email, you MIGHT get a reply in 2+ weeks but you might not get a reply at all. When their Blue Chip program changed membership numbers (when Hertz...
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3.4
I liked
  • Car selection
  • Price
I didn't like
  • Slow rental process
  • Surprise charge on my bill
  • Horrendous customer service
#849328
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I dont even know where to start!!! West elm "accidentally" placed two orders instead of one. I was paying with a gift card and the remaining $5 was to be charged with my credit card. Well since they placed two orders instead of one the gift card didnt have enough on...
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#771169
HMS Home Warranty - Worst service ever!!!!! Worst investment ever!!!!!
I placed a claim for a washer machine. A technician was sent and order 2 parts which came earlier, I called to re-schedule the technician visit so that the washer was fix sooner, they never called me back nor acknowledged my request. They date of the original...
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Anonymous
Anonymous

Dear Homeowner, I understand your frustration and am sorry to hear that this was your experience. We aim to provide excellent customer service and ensure that all of our servi...

Anonymous
Anonymous

Report HMS to The Maryland Attorney General. The more complaints they get, the better! I have already filed one, and my goal is to have the shady company investigated and shut...

1.0
#705876
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