We bought a power recliner with added insurance for $1200. Its has been 6 weeks since we ordered and paid, no sign of delivery yet. Whats worse is that they have no idea when they will be receiving the furniture in their warehouse and they have missed 4 delivery dates...
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2.2
I liked
  • Showroom
I didn't like
  • No ownership of delivery or customer issues
#1076521
Resolved
We were waiting on our connecting flight from Salt Lake City to Spokane, WA which was supposed to leave at 11:30 AM. We were told at the gate that there would be a delay due to mechanical issues and would be departing 1 1/2 hours late from a different gate. Ordinarily...
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2.2
I didn't like
  • Being lied to by delta airlines
#1072920
There are no words for the unprofessional service I received from Sean, their call center representative. It felt as if I was on candid camera or punked. Spent over $1K with this company and learned a valuable lesson - just say No to Factory Buys Direct. In today's...
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Anonymous
Kim

I just posted my complaint with Factory Buys Direct....god I wish I saw your post before I stupidly ordered from them!!! I too have spent $1000 and have yet to receive correc...

1.0
I liked
  • Easy to buy
I didn't like
  • No service
  • Poor customer service
#1062094
Selected a flight. Hit the select button and all worked well except the price doubled+. Spent 4 hours trying to explain the problem to the folks in India. They seem to read replies from a book. Absolutely horrible service. I have used Travelocity with positive results...
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1.9
I didn't like
  • Horrible customer service
#1049033
Save your breath and your money. This hotel has THE WORST customer service I have ever encountered in my life. I booked a room for an event, pre-paid, and requested a courtyard facing room. When I spoke to the person who confirmed my registration everything was fine....
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2.6
I liked
  • Cafe
I didn't like
  • Phone manners
  • Manager
  • Customer service
#1032342
I just had a bad experience with Airbnb too. Previously, I had stayed at about 7 Airbnb listings over the years and they had all been positive. But, guess what, folks? Just like with people, you find out the REAL values of a company when there is a problem! Airbnb...
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1.0
#1029960
I returned a defective heater. They authorized the return and sent me a return shipping label. They keep saying "the accounting dept. has the paperwork and will issue a refund." Well it's been about a month now. I have filed a complaint with the Better Business Bureau...
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FactoryBuysDirect.Cares
FactoryBuysDirect.Cares
Factory Buys Direct Verified Representative

Hello, Thank you for your Review. First, we would like to apologize for the delay and any inconvenience we have caused you, we have since changed our policies and procedures t...

Anonymous
Anonymous

President of the company Kyle Pasiuk 7702828401 kyle@factorybuysdirect.com

3.2
I didn't like
  • Poor customer service no refund received
#1025759
Very disappointed in Amazon - service going downhill FAST
To anyone who has not yet signed up for or been pushed into Amazon Prime by Amazon itself, DON'T DO IT! Delivery is unreliable - over the last month more than half of my purchases did not arrive as promised, and as I live in the Dallas area, weather has NOT been a...
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Anonymous
SusanW63

I agree with this, I've been a customer since 2012. Just last month I rescubscribed to amazon prime, only problem was my card didn't have enough on it. Amazon movie played for...

Anonymous
Anonymous

Totally agree - I live in Dallas area too. I've been happy with Amazon Prime in the past but lately they've been terrible. Yesterday it took almost 2 hours for them to delive...

2.6
I didn't like
  • Repeated failure to meet shipping promises
  • How buyers are treated
  • Prime is not 2 day delivery
#1018579
I recently purchased two "new" blue flame ventless" gas heaters through Walmart.com. I had no idea that they were using a third party re-marketer. When I installed the first heater. It would quit working after within 30 seconds. I went through all the troubleshooting...
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FactoryBuysDirect.Cares
FactoryBuysDirect.Cares
Factory Buys Direct Verified Representative

Hello, Thank you for writing a review, we have currently changed our return policy to be more customer friendly. Also we have implemented new procedures so our customer servic...

1.0
Product
I didn't like
  • No service
  • Refund policy and defective merchandise
#1006177
I ordered via walmart on 25 Nov for this Drive Medical Folding Exercise Peddler with Electronic Display Sku: 6000194059425. And instead of sending the item to me, Drive Medical sent it to Walmart and Walmart never sent it. I called up Drive medical customer support and...
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1.4
I didn't like
  • Irresponsible
  • Terrible customer service
  • Bad logistics
#975062