Tag bad custmer services Reviews and Complaints
I signed up a couple of months ago and then realised that the information wasn't relevant in New Zealand. I tried emailing on the emails provided and got an auto response to say that the customer service email link is not monitored. Never got a response. Then I tried...Read more
I purchased a book that I assumed would come in the mail....."Big Book.........". I am new to trading and thought it would help, I never received it. Although I also had to agree to receiving "Lifetime Income Report" as a TRIAL. I wrote the date in my planner to...Read more
I too have been scammed by Agora Financial.Com Crypto Shark Trader advert by Andrew Keenes. Fortunately I did not pay as much as above person did but I did pay $550 dollars for a 3 month subscription supposedly for 2 to 3 the Crypto Cloud Alerts per month . This has...Read more
I didn't like
- Misleading advertising
- Fraudulent advertising
- Being scammed and made a fool of
When I originally called to delete all of my information from their system so that I wouldn't receive anything else, I was told that that would happen. I am still receiving emails, so I called again and spoke to a customer service agent who told me that it would 4 or 5...Read more
Gearbest - Lost 410 euro
WARNING: DO NOT BUY OFF GEARBEST Their returns policy is a sham, they will do anything to delay you and will do as little as possible to help. I tried to a return a phone to them. They lied to me and said they called customs delaying it by a month and now the phone is stuck there and I have lost 415 euro On Aug 15, 2017, i ordered the Xiaomi mi6 64gb for €360.64. I received it on the 18th of September and it was broken. It wouldn't let me call or text or connect to network. I tried using different sim cards and I also went to my network providers shop. Then on the 6th of October, I notified gearbest and requested a refund. It took me 4 days (till the 10th of October) to convince them it was broken and then they gave me their returns address. I tried to return it by my normal post office but they do not allow people to ship lithium batteries. I informed gearbest and they told me to ‘choose option 2’ which is 25 euro of store credit. I obviously did not take this and told them that I was going to return through Fedex. This cost me an additional €55 euros and gearbest said they would not pay for returns shipping. FedEx collected my broken phone on the 17th of October. At this point I was well within 45-day money back guarantee that gearbest had. 29 days had past since I received it and gearbest had 16 days to get it back. By the 19th of october it had reached customs in GUANGZHOU CHINA. Fedex said the package was having a clearance delay. I waited a few days to see if the matter would resolve itself and then I contacted fedex.(on the 23rd of october) They said to ask gearbest to call customs in china because customs had been calling them and no one was picking up. They say on their website that they are available for calls Mon.- Fri. from 8:30 to 16:30. Customs called them more then once it is a bit suspicious that they didn't pick up. Anyway I told gearbest to contact customs and they said they told their ‘related colleagues’ and to wait. I kept waiting and it was still stuck at customs I kept asking gearbest for updates and they said to wait. Then I contacted FedEx to ask if gearbest best had called customs and they said they had received no word from them! This was on the 21st of November about a month since I asked them to call customs. I was furious. I told them to call customs immediately. They tried to waste more time by playing dumb and pretending not to understand my very clear note and asked if I still wanted to return the item. On the 23rd of November they finally called customs.(on the 17th of December) 20 days later it was still stuck in customs and I told them to call again they ignored it and told me to contact fedex to ask for them to return it to me. This would cost me another 100 euro. That's €155 for shipping and 360 for the phone itself. They want me to waste 510 euros and have a broken phone. I warn you not to use gearbest it is too much trouble and money wasted. I will be complaining on every website and giving updates for as long as I have to until they give me 415 euro back (360 for phone and 55 for shipping) If it takes years I still am prepared to fight for it ****DO NOT BUY PHONES FROM CHINA*** If you want any extra info I can send you screenshots, feel free to contact me. I will be updating.
I didn't like
- Refund policy is to keep denying until you go away
- No customer service
I was a good steady customer here as a new resident! Until one night the store manager all of a sudden gets his atink attitude!- with me! Because I asked him for a receipt! Duh! Thats supposed to be done without having to ask for it! In the first place!- he had the...Read more
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.