Resolved
Sept 01 placed (on the free trial) order for HEB and everything worked as it should, in fact great . My problem is. After I paid for one month(09-07), I Ordered again, this time not so good. Shopper could not find or store was out of 9 items of the 12 ordered. Decided...
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1.1
I didn't like
  • Being stolen from online to my bank
  • Unhappy
#1396488
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I USE TO ORDER FROM THIS CO. EVERY WEEK. NOW I WARN PEOPLE TO STAY AWAY!!!!!!!!! THEY DO WHAT EVER THEY WANT!!!!!! DELIVERY IS NEVER AS IT IS SUPPOSED TO BE!!! THEY SUB PRODUCTS TO WHAT EVER THEY WANT WITHOUT CALLING!!!! THEY EVEN STOP DOING REVIEWS ON THERE DRIVERS...
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1.5
I liked
  • Convenience
  • Having groceries delivered
I didn't like
  • Unhappy
  • Exchanges not on sale upping prices for different stores
#1264808
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These people hire drivers with NO CLUE. There app converts my address to a different place so I have had to call and make sure there are notes to give proper directions. Twice I never received my groceries because the drivers just return them when they can’t figure it...
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2.2
I liked
  • Idea of it
  • Convenient grocery delivery
I didn't like
  • Not being able to get my address correct
#1246501
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Moved from Tampa fl to Ranchos Palos verdes Ca Incredible loss of items that cannot be replaced Most of the antique items which was brought from my ancestral home in India Other items such as office products and kitchen items The agent or consultant assured that it...
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1.0
I didn't like
  • Not trustworthy
#1238096
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I have been with Cox for over 21 years and called to see if I couldl upgrade to their special offer of $144.99 per month and switch to Contour. Big mistake. After speaking with a very nice woman named Alicia in their Houston Office on February 12 I was told that I...
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1.0
I didn't like
  • To have pricing promises made but not honored
#1225357
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I loved Instacart when it first came out. It wasn't perfect, but the customer service was excellent, and mishaps regarding orders were resolved without hassle. However, the current online platform is broken, and customer service has been crippled. Would you like to...
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1.2
#1223653
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I cautiously became a member of Instacart on February 1, 2018. I prepared my order carefully; re-checked the order; and proceeded to submit the order. My bank was alerted to the charge from Instacart and felt it might be in fact fraudulent activity on my account....
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Anonymous
Anonymous

I worked for them the company was even less help to employees regarding returning phone calls, they were stealing tips and a ridiculous time clocked limit to pick up the groce...

I liked
  • Pricing would have been reasonable
I didn't like
  • Customer service sucks
  • Unhappy
  • Supervisor provided zero options
#1180830
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I placed an order for three items on January 2nd. All items were listed as "in stock." I paid through paypal since I had never ordered from this company before. January 4th money was added to my paypal account but the entire amount wasn't reflected in my balance....
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1.0
I didn't like
  • Customer service lies
  • False advertisement
  • Bad business practices
#1165986
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Resolved
I will NEVER EVER EVER use Instacart again nor recommend to anyone. I place an order at 5:38 pm that included dinner and my cold medicine since I'm home ill in bed and husband is incapacitated as well. The order was slipped from within 1 hour to within 2 hours. Okay,...
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1.4
I liked
  • Immediately canceled order
I didn't like
  • Never received groceries
#1149934
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I've been using Instacart for a while now, with their free delivery perk, exclusively for Whole Foods. But, I didn't read the fine print - they DO mark up items intentionally. I just paid $8 for 2 small potatoes that actually cost $2.20. And 4 other items were...
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2.5
I liked
  • Convenient grocery delivery
  • Currently offer to waive service fee so you can tip properly
  • Most of the shoppers were nice
I didn't like
  • Overcharged me on specific items from whole foods
  • Charged me 8 dollars for 2 small potatoes 4x original price
  • Shopper grabs the ice cream first and brings it melted
#1130870
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