I’ve ordered flowers via eFlorist many times before and over a number of years, and until recently, have been happy enough with the service I’ve received. However, that all came to an abrupt end with my recent Mother’s Day order. No flowers arrived and no delivery was...
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1.5
I liked
  • At least i got a refund
I didn't like
  • Flowers did not turn up
#1226042

EFlorist - Delivery Never Arrived

EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
EFlorist - Delivery Never Arrived
I purchased flowers to the value of almost £60 to arrive on the 23rd of December as a Christmas gift to a good friend who has supported me since the death of my mother. When I contacted Customer Service the first time asking where the delivery was, they told me I would receive a text once the flowers arrived, no text and no flowers! I then contacted Customer Services again and was told they were liaising with the local florist, I contacted them again for an update and was ignored ... Christmas has now passed, I'm still £60 out of pocket, I'm still being ignored other than receiving an email after I told them how appalling they are on their Facebook page, they deleted my review .... Truth hurts! The ridiculous email I received from them stated the florist is closed today, can they simply not grasp that after multiple demands of wanting a refund and no flowers received by my friend, that contacting a closed florist is rather moronic and also yet more stalling tactics in supplying me with my money back? Never, ever buy from this company as it is not worth the upset, stress and tears ... They've let me down unforgivably, their customer service is appalling and disgusting ... They don't care, they ignore requests for refunds and the only time I get a response from them is when I post a bad review, a review in which they are most deserving! Disgraceful company, unforgivably poor service and until my money is returned, they are thieves too!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Turnaround Time
Value for money
I didn't like
  • Customer service
  • Flowers did not turn up
#1156002
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EFlorist - DO NOT BUY!! Awful Flowers
EFlorist - DO NOT BUY!! Awful Flowers
EFlorist - DO NOT BUY!! Awful Flowers
I recently ordered the English Hedgerow bouquet for my mums birthday - which arrived promptly on time. However, my mum sent me a picture of the flowers and I was shocked to see they were half the size of the bouquet advertised online and had no high quality flowers in...
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Anonymous
Anonymous

*** Crooks!!!!

Anonymous
Anonymous

I have just had the same treatment . I sent a £37 bouquet to Italy and what was received was tiny with 5 roses and a few cheap flowers they said they were satisfied with them ...

EFlorist - Mother's Day flowers

This is what exactly did not happen!Ordered by my son for me a bunch of Mother's Day flowers.To be delivered day before. Never arrived. Eventually he received an email saying they'd run out of flowers. No apology to me although I subsequently mailed them expressing my disappointment. We think they've refunded his money . Again no apology. What a bunch of losers. I would urge anyone wanting to order internet flowers to boycott this poor company. From a sad disappointed mum
Leominster, England
#806086
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