0 comments
1.0
Details
They did the same thing to me. I put our damaged phone in the cardboard envelope and put it in my mailbox. They say they dont have it. I could have easily filed a lost or stolen claim and still gotten the phone replaced. We paid $200 for a new phone plus $300 that they...
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Author
Location
Moncton, New Brunswick
Cons
  • Rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
Tags
Review #1594684 is a subjective opinion of poster.
3 comments
1.0
Details
They are not friendly and denied my claim after I purchased a replacement plan for a DVD player for my children. My family was on vacation when one of the DVD screens stopped working. My husband accidentally threw it out when we were traveling, not knowing we had the...
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Anonymous
#1489649

So basically your complaint is they won’t honor the warranty because YOU can’t send the whole product back? So HOW is this in any way their fault?? It’s your husbands fault!!!...

Author
Location
Sterling, Virginia
Cons
  • Rude supervisor
  • It is a scam
  • No resolution offered
Reason of review
Warranty issue
Loss
$132
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Appliance Warranty
Review #1266645 is a subjective opinion of poster.
0 comments
2.2
Details
I purchased an RCA home theater off of walmart.com. Within two days one of the speakers blew out. I paid for the extended warranty. When I filed my claim it took them over a month to get back to me because I contacted Asurion. They said they sent a letter (which they...
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Author
Pros
  • Only person was nice was the cashier
Cons
  • Im not being accomodated for walmarts mess up
Reason of review
Poor customer service
Loss
$145
Preferred solution
Full refund
Tags
  • Asurion Appliance Warranty
  • Walmart Reviews
Review #1193864 is a subjective opinion of poster.
0 comments
1.0
Details
Recently had to use Asurion in order to replace a phone with a malfunctioning battery from Verizon. Multiple people at Verizon agreed that I had an account with Asurion however when I spoke to representatives at the company they all denied this fact. When I called to...
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Author
Cons
  • Would not answer my questions
  • Disregard for inconvenience of sending it back a 2nd time
  • Being lied to by customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
Review #1161349 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
My husband and I bought a lovely LG Refrigerator in 2013 and we paid $500 for a Home Depot Warranty. What we did not realize is that Home Depot uses Asurion to provide the warranty services. What is key to understand (which we did not) is that Asurion does not provide...
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Author
Cons
  • Company policies are customer unfriendly
  • Poor claim policies
  • Poor process and procedures
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Asurion Appliance Warranty
  • Home Depot Protection Plan
Review #1121255 is a subjective opinion of poster.