They are not friendly and denied my claim after I purchased a replacement plan for a DVD player for my children. My family was on vacation when one of the DVD screens stopped working. My husband accidentally threw it out when we were traveling, not knowing we had the...
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Anonymous
Durpa

So basically your complaint is they won’t honor the warranty because YOU can’t send the whole product back? So HOW is this in any way their fault?? It’s your husbands fault!!!...

1.0
I didn't like
  • It is a scam
  • No resolution offered
  • Rude supervisor
#1266645
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I purchased an RCA home theater off of walmart.com. Within two days one of the speakers blew out. I paid for the extended warranty. When I filed my claim it took them over a month to get back to me because I contacted Asurion. They said they sent a letter (which they...
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2.2
I liked
  • Only person was nice was the cashier
I didn't like
  • Im not being accomodated for walmarts mess up
#1193864
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Recently had to use Asurion in order to replace a phone with a malfunctioning battery from Verizon. Multiple people at Verizon agreed that I had an account with Asurion however when I spoke to representatives at the company they all denied this fact. When I called to...
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1.0
I didn't like
  • Being lied to by customer service
  • Would not answer my questions
  • Disregard for inconvenience of sending it back a 2nd time
#1161349
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Resolved
My husband and I bought a lovely LG Refrigerator in 2013 and we paid $500 for a Home Depot Warranty. What we did not realize is that Home Depot uses Asurion to provide the warranty services. What is key to understand (which we did not) is that Asurion does not provide...
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1.0
I didn't like
  • Poor process and procedures
  • Company policies are customer unfriendly
  • Poor claim policies
#1121255
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