1 comment
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
View full review
MariaST
Straight Talk Wireless Verified Representative
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we ho...

Author
Pros
  • Good until you need help
Cons
  • Service
  • Support services
  • Keep hanging up on me
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
Review #1582048 is a subjective opinion of poster.
1 comment
1.4
Details
Straight Talk Wireless - Not using this horrible company any more!
My two month old phone can no longer find service and these *** can't fix the problem. I do not have all day to chase this problem. I'm busy, I have a lot to do. I expect reliability for my money. I did not get any. This company has now lost my money and my...
View full review
MariaST
Straight Talk Wireless Verified Representative
#1207502

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Kankakee, Illinois
Cons
  • Undelivered promises for unused services
  • Phone breaking after less than 2 months of use
  • When they couldnt figure it out they hung up on me
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
Review #912256 is a subjective opinion of poster.
2 comments
4.6
Details
I had two accounts with Straight Talk. One phone got damaged. A call was made using the other phone. Instead of transferring the damaged phone, customer service cancelled my phone from the two accounts. When I tried calling the company the outsource country was rude....
View full review
Anonymous
#1002094

I have had the same problem, I have been out of my phone for over 7 days with two small children and one with a disability. With no consideration about that from straight talk...

Author
Location
Germantown, Maryland
Pros
  • 4g service
  • Cell phone
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • All Straight Talk Phones
Review #657523 is a subjective opinion of poster.
2 comments
i have been dealing straight talk since June 10,2014. I have gotten 3 since. When i call support center they are rude. they have even told me, I don't like your laungage. I told him i haven't use any but if it would help him I can arrange for it.I was also hung up 30...
View full review
MariaST
Straight Talk Wireless Verified Representative
#946561

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Marshfield, Missouri
Reason of review
Warranty issue
Loss
$79
Preferred solution
Full refund
Tags
  • All Straight Talk Phones
Review #595645 is a subjective opinion of poster.