Resolved
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1.0
Details
Acura has a rear suspension issue with many of their SUV's but is trying to avoid issuing a recall because they're too cheap to do the right thing. The rear shocks have a defect which results in a clunking noise in the rear of the car. Acura has acknowledged the...
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Author
Product
Cons
  • Bad customer service
Reason of review
Damaged or defective
Review #1465642 is a subjective opinion of poster.
0 comments
1.0
Details
I purchased a 2016 Acura ILX from Rick Case Acura in 2016. From the beginning I have had NOTHING but problems. I have gotten no where with the sales manager-Dean Dumetz, the last thing he told me was that I have to deal with the way the car runs because he has done all...
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Author
Location
Fort Lauderdale, Florida
Cons
  • Bad customer service
  • Certified pre-owned vehicle has been nothing but trouble
  • Never again
Reason of review
Bad quality
Loss
$25000
Preferred solution
I want a car that's not a lemon!
Review #1426420 is a subjective opinion of poster.
0 comments
1.0
Details
As a way of introduction, I have been an Acura customer for the past 20 years, I have leased 5 vehicles to date from Acura. My communication today is to relay a tale of the most harrowing, appalling, and shocking behavior which I was subjected to on March 17, 2018...
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Author
Location
Los Angeles, California
Cons
  • Bad customer service
  • Never again
  • Violent manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #1214039 is a subjective opinion of poster.
1 comment
2.6
Details
After repeatedly taking my vehicle in for hard shifting and having my vehicle in the shop for nearly 70 days, almost 30% of the time I've owned it, they have, I'm told, finally found the problems I complained about. Even with my extended warranty, which sounds great,...
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Anonymous
#1423717

I've finally gotten my vehicle back. Though it still jerks when shifting (they say that's a feature of this transmission), everything else seems to be okay. Nervous as I am wi...

Author
Location
Pleasanton, California
Pros
  • Most staff was very friendly and attentive
  • Never again
Cons
  • Certified pre-owned vehicle has been nothing but trouble
  • That they are not willing to stand behind their product
Reason of review
Damaged or defective
Loss
$15000
Preferred solution
Full refund
Tags
Review #1156648 is a subjective opinion of poster.
0 comments

Winshield Wipers Don't Work, I hate My Acura, Never Buy One!!!

1.0
Details
Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate this car with all my soul, I have had junkers that never had the wipers go bad. What crapola!! Dealer said about $400 to fix them!! I usually buy Infiniti, but this horrible Acura flotsam could never compare to an Infiniti. Infiniti in my experience institutes technology with some intelligent foresight, Acura technology is there, but it is applied so slovenly, the lazy lousy engineers at Acura should be ashamed. I WILL NEVER BUY A PIECE OF ACURA GARBAGE AGAIN!! No upper level luxury car should have the wipers go bad. I want to make my salesman eat my car and puke it up!
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Author
Location
Arroyo Seco, New Mexico
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
Review #527831 is a subjective opinion of poster.