Resolved
Acura has a rear suspension issue with many of their SUV's but is trying to avoid issuing a recall because they're too cheap to do the right thing. The rear shocks have a defect which results in a clunking noise in the rear of the car. Acura has acknowledged the...
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1.0
Product
I didn't like
  • Bad customer service
#1465642
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I purchased a 2016 Acura ILX from Rick Case Acura in 2016. From the beginning I have had NOTHING but problems. I have gotten no where with the sales manager-Dean Dumetz, the last thing he told me was that I have to deal with the way the car runs because he has done all...
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1.0
I didn't like
  • Never again
  • Bad customer service
  • Certified pre-owned vehicle has been nothing but trouble
#1426420
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As a way of introduction, I have been an Acura customer for the past 20 years, I have leased 5 vehicles to date from Acura. My communication today is to relay a tale of the most harrowing, appalling, and shocking behavior which I was subjected to on March 17, 2018...
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1.0
I didn't like
  • Never again
  • Violent manager
  • Bad customer service
#1214039
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After repeatedly taking my vehicle in for hard shifting and having my vehicle in the shop for nearly 70 days, almost 30% of the time I've owned it, they have, I'm told, finally found the problems I complained about. Even with my extended warranty, which sounds great,...
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Anonymous
Anonymous

I've finally gotten my vehicle back. Though it still jerks when shifting (they say that's a feature of this transmission), everything else seems to be okay. Nervous as I am wi...

2.6
I liked
  • Most staff was very friendly and attentive
  • Never again
I didn't like
  • Certified pre-owned vehicle has been nothing but trouble
  • That they are not willing to stand behind their product
#1156648
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Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate this car with all my soul, I have had junkers that never had the wipers go bad. What crapola!! Dealer said about $400 to fix them!! I usually buy...
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1.0
Arroyo Seco, New Mexico
#527831
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