I received a netSpend card as a gift. I tried to use the card at K-mart a month after I received it and it was declined. I contacted the company and was told that they would start an investigation into the transaction at K-mart. After hearing nothing for 3 months, I...
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NetSpend2013
NetSpend2013

We are sorry to hear about your experience with using a NetSpend card. We would appreciate the opportunity to assist you and request that you email us at social@netspend.com. ...

I didn't like
  • Poor customer service
#1035570
Reply to reviews
I used my Netspend card to pay a few bills. After reporting a fraudulent charge on my account, just one charge, Netspend decided to take it upon themselves to also dispute my car note and my insurance. They stopped payment, and did not return the money to me. When I...
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NetSpend2013
NetSpend2013

Hello,Thank you for the feedback. We are sorry to hear about your recent customer service experience. Please email social@netspend.com and we will make sure this is addressed....

NetSpend2013
NetSpend2013

We regret to hear about your poor experience with our service. We would like to make sure this gets addressed and request that you email social@netspend.com. We look forward...

1.0
I liked
  • Frustrating
I didn't like
  • Reassuring people and cheating them
#932995
Reply to reviews
Time Warner Cable and Netspend Have Failed to Refund My Money
Time Warner Cable and Netspend Have Failed to Refund My Money
On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive. On August 9th, I followed up with Netspend to find out what was the result of the chargeback and was told, “Provisional Credit not issued. No additional...
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1.0
I didn't like
  • Failure to apply credit
  • Failure to reply to email
#921797
Reply to reviews
Sick and tired of them stating "Get your paycheck two days early!",Because normally,you'll be lucky if you get it 6 hours before your payday.I am totally sick of the high fees,misrepresentation of when you will receive your funds,and their lies.Actually called our...
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1.0
I liked
  • Dumping these jerks
I didn't like
  • Giving the run around
#873517
Reply to reviews
Someone was able to withdrawal over $800 from my account from a ATM machine when i had my card on me. I opened a dispute claim with Netspend and they investigated it and came back to me saying that i will not be receiving my money back and closed the investigation. I...
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#802853
Reply to reviews
These REDUNDANT reply's, that are likely generated by robots, are insulting. This company is intrusted with people's HARD EARNED MONEY!! Get it together. This could be a very lucrative business if you all would include some ethics in your operations. There is no reason...
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2.6
I didn't like
  • Money held
  • Ethical practices are non existant
#786340
Reply to reviews
MY FATHER PURCHASED THIS CARD FOR MY BIRTHDAY FROM THE GIFT CARD RACK THINKING IT WAS A VISA GIFT CARD. HE LOADED $200 ON THE CARD AND PAID A $3.95 FEE UP FRONT. IT COST ME ANOTHER $16.00 TO USE THE CARD FOR AN ATM WITHDRAWAL AND ONE PURCHASE. THAT IS ALMOST 10% OF...
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Anonymous
Anonymous

You even said it isn't a gift card. Why are you mad that it isn't?

Anonymous
Anonymous

Soooo here is something constructive. You just made my point. Your words "it doesn't say it's a gift card". So why would you expect it to be a gift card? I'd like you to be s...

1.0
I didn't like
  • Let someone take my money
#758323
Reply to reviews
Netspend - They are still holding my $1451.57 since January 2014!
Netspend - They are still holding my $1451.57 since January 2014!
They have promised to send a refund check for the balance of $1451.57 after they closed my account for loading "too much" money onto my account! The " suspicious activity " was simply NOT and the amount I loaded every month was well within the limits as stated in their...
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Anonymous
Anonymous

Yep, it has been 7 months and they still have my 8000+$. We lost our house, vehicle etc abd had to get a lawyer. Noe the funds should have been in again a few days ago but to ...

1.0
I liked
  • Send a new card fast
  • Robbing at best read no guns
  • Your refund check never arrives
I didn't like
  • Nobody knows what they are doing
  • Lies lies and more lies
  • Zero on customer service
#608475
Reply to reviews