Osmara Zyh

Uncontactable

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If you have a problem, there is no way to contact them!! USELESS!!!

USELESS!!!

USELESS!!! USELESS!!!

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Loss:
$500
Cons:
  • No customer or technical support

User's recommendation: Avoid!!

Resolved
Carole J Jma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, South Lanarkshire

Resolved: The Chatbox is no help and I can not speak to a person.

Updated by user Nov 29, 2023

Company fixed the issue and I have been provided with apology. Advice.

Original review Nov 14, 2023

1)I want to know how to do a temperature offset using the Tado web app on Google Chrome on a Smart Radiator Thermostat.

2)I want to know how to do a temperature offset on Android 11 with the most up to date Tado app Smart Radiator Thermostat.

I can no longer see where the controls for this are on either Google Chrome or Android.

Thanks.

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Valori Poc

Contact

Pas possible de joindre le contact avec le support technique cest une catastrophe je trouve que cest abominable de payer le prix pareil pour un appareil qui fonctionne pas

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Loss:
$455

Preferred solution: Contact technique

User's recommendation: Non

Naryah Mcq
map-marker London, England

Technical questions

I bought your device heating control & I had it for less than one year one of the TRV I replaced recently isn't working I wanted some help but you guys can't be bothered

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User's recommendation: You get no help from tado

Yosgart Exs

Fault

Injave tado for few years now . All was working as supposed but the last few days it is not

Each day it switches my heating on max setting

And the controls dont work well anymore

I need few attempts to switch the heating on and off from the app or change the temperature Ip and down to a hive the switch off or to stay within the set thermostatic temperature

Also the lines indicating the intensity of the boiler or heat the vertical swiftly lines are NOT reflective of the status of the boiler

Sometimes all those wonky lines are off but the boiler is till on

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Preferred solution: Replacement of faulty item

Thomas C Ptu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is the functions I paid extra for?

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Where is the functions I paid extra for?

Why have my "outdoor air" and "pollen forecast" disappeared since your latest update.

I paid extra for this, get this reinstated, or, get my money back to me.

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Loss:
$100
Pros:
  • Unable to contact this company
Cons:
  • This company is only out to take your money

Preferred solution: Full refund

User's recommendation: No way of emailing this company directly. They are not alone in this practice, one might this these companies are running scared of their customers.

Asahel Rlg
map-marker Kidlington, England

No English contact only german

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Help with remote connection. Only telephone support in German.

Useless. I need to speak to an English speaker.

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User's recommendation: Don't bother with TADO

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