tado
tado Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
tado has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied; 83% unfavorable and reviewers report high price and issues with reliability.
Key Takeaways for Future Customers
- tado reviews highlight widespread customer complaints about contacting support and limited customer service options.
- Expect possible connectivity and server failures and occasional faulty devices on arrival.
- Some paid features disappeared after updates; check refund and exchange policy before buying.
Negative Feedback / Risk Areas
- No direct support and unresponsive help channels reported.
- Frequent connectivity errors and setup/install difficulties.
- Problems with exchanges, refunds, and cancellation processes.
Positive Feedback
Several reviewers note that when the system works it performs well.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
tado has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied; 83% unfavorable and reviewers report high price and issues with reliability.
Key Takeaways for Future Customers
- tado reviews highlight widespread customer complaints about contacting support and limited customer service options.
- Expect possible connectivity and server failures and occasional faulty devices on arrival.
- Some paid features disappeared after updates; check refund and exchange policy before buying.
Negative Feedback / Risk Areas
- No direct support and unresponsive help channels reported.
- Frequent connectivity errors and setup/install difficulties.
- Problems with exchanges, refunds, and cancellation processes.
Positive Feedback
Several reviewers note that when the system works it performs well.
Media from reviews
Abingdon, Oxfordshire
Couldn’t speak to someone so cannot resolve thermostat problem. Most annoying and sorry I got the bloody stuff!!!Problems
New Hub and therefore Wi-Fi installed so cannot now connect to thermostats. So I need to write 100 symbols? Bollox!
User's recommendation: Maybe get better, more user friendly equipment
Don’t
Dont know yes I havent it installed yet I will review then its seems to be a good product but it has a lot to live up to with nest
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible (=NO) customer support!
- - Cannot reach a human; only a limited chat bot.
- - Issue: system shuts down by itself.
- - Suggestions were unhelpful and there was no follow-up.
I am now in contact with customer service from Tado, but so far no real help offered. They just claim that I'm switching off the system myself with the App, but that is certainly not true.
I also don't know how I could switch off a couple of rooms and not all.
System switching off seems somewhat related with leaving the house, but that should not be. A bug in the App?
My Tado is switching off by itself. I reached out to customer service (was a pain to get passed the chat robot).
The lady claim that she could see that we were seitching off via the app. No way!
Yesterday I did not have s problem, but today again the system switched off. Not good!
You cannot get in contact with someone. You have to chat with a robot that only has limited options.
in the end I managed to put in my problem (system shutting down by itself). The gave stupid suggestions and would come back to me. They did not.
Next day next try: same story. I dont get any help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Brand new thermostat purchused with batteries faulty
Company fixed the issue and I have been provided with apology. You offer nothing.The 2x of Smart radiators you provide has faulty battery and comes with E1 error, I bought new batteries and solved the issue.But expected you provid the new batteries.!!! Not satisfied
I acquired nine brand new smart thermostats. When we set all of them up, I noticed that one of them was not working and it displayed error E1, indicating a faulty battery. Please advise.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConnecting to the server has failed
- - I have a Tado setup for central heating and hot water.
- - Since 13/12/24 the app shows server connection failure and Tado sites are unreachable.
When it's good, Tado support works well. However, it can involve what seems like endless 'they do something, and then you have to re-start your system' iterations.Also, the wireless thermostat stopped working after less than 2 years and the only solution was to purchase a new one.
I am an existing customer with a Tado installation to control central heating and hot water in my house. Since the afternoon of 13/12/24, whenever I try to start the Tado app, I get the error message 'Connecting to the server has failed.
Please check your internet connection.' My internet service is working fine, both on home wifi and via the mobile network. I also cannot connect to any Tado service on the web using either my phone or a laptop.
I just get a 'The site cannot be reached' message for Tado.com, the community and the support sites. Thus, I cannot register the fault!
- When it works its great
- When it doesnt work a lot of effort to fix
Preferred solution: Access to the Tado servers and a working installation again
User's recommendation: Be very careful. When it works its great BUT from a very tricky installation, to devices suddenly stopping working and very little help available to fix them, I would struggle to recommend Tado.
Bridgend, County Borough Of Bridgend
Don't know how to work our boiler
- - Installed a Baxi 800 combi boiler.
- - Tado control shown but forgotten.
- - Serial BP095200**** on Tado.
- - Need step-by-step instructions to turn heating on/off.
Hi we recently put a new baxi boiler in our home. It's a baxi 800 combi 2.
Now plumber showed my dad how to use tado control but they forgot now how it works and we have a tado control serial number is BP095200****. But we sometimes get the heating to work but that's by fluke but not sure really how to put heating on or switch heating off can you email me please and let me know stage by stage what to do to work our boiler. We need to know how to switch the heating on and off.
How do we use tado control. Thanks from safder salim.
User's recommendation: Rubbish no one got back to me waste of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The Chatbox is no help and I can not speak to a person.
- - How to set a temperature offset in the Tado web app on Chrome.
- - How to set a temperature offset in the latest Tado Android app on Android 11.
Company fixed the issue and I have been provided with apology. Advice.
1)I want to know how to do a temperature offset using the Tado web app on Google Chrome on a Smart Radiator Thermostat.
2)I want to know how to do a temperature offset on Android 11 with the most up to date Tado app Smart Radiator Thermostat.
I can no longer see where the controls for this are on either Google Chrome or Android.
Thanks.
Uncontactable
If you have a problem, there is no way to contact them!! USELESS!!!
USELESS!!!
USELESS!!! USELESS!!!
- No customer or technical support
User's recommendation: Avoid!!
Contact
Pas possible de joindre le contact avec le support technique cest une catastrophe je trouve que cest abominable de payer le prix pareil pour un appareil qui fonctionne pas
Preferred solution: Contact technique
User's recommendation: Non
Technical questions
I bought your device heating control & I had it for less than one year one of the TRV I replaced recently isn't working I wanted some help but you guys can't be bothered
User's recommendation: You get no help from tado
Fault
- - It worked for years, but recently it fails.
- - It switches the heating to max every day.
- - The app controls are unreliable.
Injave tado for few years now . All was working as supposed but the last few days it is not
Each day it switches my heating on max setting
And the controls dont work well anymore
I need few attempts to switch the heating on and off from the app or change the temperature Ip and down to a hive the switch off or to stay within the set thermostatic temperature
Also the lines indicating the intensity of the boiler or heat the vertical swiftly lines are NOT reflective of the status of the boiler
Sometimes all those wonky lines are off but the boiler is till on
Preferred solution: Replacement of faulty item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is the functions I paid extra for?
- - I paid extra for features; where are they?
- - Outdoor air and pollen forecast disappeared after the update.
- - Reinstate them or issue a refund.
Where is the functions I paid extra for?
Why have my "outdoor air" and "pollen forecast" disappeared since your latest update.
I paid extra for this, get this reinstated, or, get my money back to me.
- Unable to contact this company
- This company is only out to take your money
Preferred solution: Full refund
User's recommendation: No way of emailing this company directly. They are not alone in this practice, one might this these companies are running scared of their customers.
No English contact only german
Help with remote connection. Only telephone support in German.
Useless. I need to speak to an English speaker.
User's recommendation: Don't bother with TADO
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